Ratings based on 379 Verified Reviews

3.5 out of 5
78% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Pensacola

Hallways, elevators dirty. Lobby unkempt

Posted Nov 29, 2016
Pros: location
Cons: cleanliness, staff appearance
Location: good
Hallways, elevators dirty. Lobby unkempt. Worker appearance sloppy. But they were polite.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel but...

Posted Nov 14, 2016
Pros: Breakfast and location.
Cons: Asking for my card and ID while I parked.
Location: Very close to the park and my favorite store the NOC. Walking distance to several great restaurants.
During check-in I let the staff catch me in a mistake. The manager, Katrina asked for my credit card & ID and I gave them to her (even though I paid Expedia,) and then she told me to go park my car leaving the cards with her like an idiot. I made sure to get her name and remember her description just in case. I hope my card and identity aren't used fraudulently. The room was very clean and had been moderately updated in materials and surfaces. My wife was impressed with that and that's important! The sheets and blankets seemed fresh but the pillows were just too small for me. Overall, the room, and breakfast was more than acceptable and I would come back but keeping my credit card and ID while I'm parking is a big No-No for me.
Comment from Hotel Management
Nov 19, 2016 by Manager, Hotel Management
Thank you Jason for taking the time to rate our hotel and to share your feedback. We are pleased that you found our accommodations to be convenient for your needs, and certainly apologize for the issue at check in. Please know that your comments have been shared with staff to ensure this issue does not happen again. Thanks again for the review, we certainly hope your visit to the Smokies was memorable!
5 out of 5
by A verified traveler

Cheap/clean/continent hotel

Posted Nov 14, 2016 on Hotels
We were there for 6 nights. Everything was within walking distance of the hotel. The staff was helpful. Every room had a beautiful river view. Yes, the balconies are shared with other guests. But we didn't mind it. The hotel was clean and the price was very reasonable. We will stay there again!
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your experience. Your business is greatly appreciated here at the Travelodge Inn & Suites, we certainly hope to see you again soon!
3 out of 5
by A verified traveler

Posted Nov 8, 2016 on Hotels
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Thank you for taking a moment to rate our hotel, we certainly hope your visit to the area was memorable. Thanks for choosing Travelodge Inn & Suites!
3 out of 5
Recommended
for Everyone
by A verified traveler from ms

Nice location

Posted Nov 4, 2016
Nice location. View of creek from balcony. Short walk to downtown
Comment from Hotel Management
Nov 10, 2016 by Manager, Hotel Management
Thank you so much for taking a moment to rate our hotel and to share your comments. We are pleased our location was so convenient for your needs, and that you enjoyed the creek that flows by. Your business is truly valued here at the Travelodge Inn & Suites, thanks again for the review!
2 out of 5
by A verified traveler

Great Location, Bit Not Much Else

Posted Oct 31, 2016 on Hotels
I stayed here for four weeknights while visiting the Smokies. Very convenient location right by GSMNP and the Bypass (if I wanted to run up to Pigeon Forge). Bed was comfortable and the WiFi worked well. The room had poor lighting and shares a balcony with several adjacent rooms. Not only is this a bit noisy, but the balcony door only has a single lock (unlike the front door). This wouldn't be an issue with a private balcony, but with the shared balcony is unsecure. Breakfast was very limited. Hotel in general seemed a bit run down. Would not stay here again.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your feedback. We are pleased that you found our accommodations to be so convenient for your needs, but regret we were unable to impress you more. Please know that we are still a work in progress and that improvements will continue, until we are confident we are providing quality lodging in the Gatlinburg area. Thanks again for the review, we certainly hope your visit to the area was enjoyable!
2 out of 5
by A verified traveler

Don't stay here!

Posted Oct 28, 2016 on Hotels
Choose any other hotel in the Gatlinburg area. There were 5 used towels left in the bathroom! The bathroom floor was sticky - I washed over it with one of the unclean towels. The carpet seemed newer but there was either dog hair or something of that nature in places on the carpet. The bed was comfortable and sheets were clean. I did report this to front desk. The exterior corridor floors need pressure washing badly. The garbage cans on corridors were so dirty you wouldn't even want to touch them. The floor of the elevator was filthy - even gum left on it. The breakfast room was, however, clean and a decent selection of items offered. Overall - I would never stay there again. Ever.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your feedback. We certainly apologize for falling so very short of your expectations, and for housekeeping's grave oversight. Please know that your comments have been shared with staff to ensure we work harder to become the hotel more in line with your standards. Thanks again for this insightful review, we certainly hope your visit to the area was enjoyable!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2016
Pros: location on the river
Cons: see review
Location: we just enjoy sitting on the balcony and watching/listening to the river. downtown is quaint .
Front desk personnel were excellent. would have appreciated a comfortable chair in the room. also, partitions between rooms on balcony for privacy.
Comment from Hotel Management
Oct 31, 2016 by Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your feedback. Thank you for your suggestions regarding chair and balcony. Your business is greatly appreciated here at the Travelodge Inn & Suites, we certainly hope your visit to the area was memorable!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2016 on Orbitz
Will definitely stay there again great place to stay close to the strip they made suggestions of a couple places to eat that was good and cheap
Comment from Hotel Management
Oct 31, 2016 by Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your feedback. Your business is greatly appreciated here at the Travelodge Inn & Suites, we certainly hope your visit to the area was memorable!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Hotel close to everything

Posted Oct 22, 2016
Pros: Was within walking distance to everything. Was clean, staff was kind, view was amazing.
Cons: Was older hotel and not fancy at all. But the price was good.
Location: Near places to eat, the views were wonderful, a good value.
Comment from Hotel Management
Oct 31, 2016 by Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your feedback. Your business is greatly appreciated here at the Travelodge Inn & Suites, we certainly hope your visit to the area was memorable!