Ratings based on 364 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
77% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Pensacola

Hallways, elevators dirty. Lobby unkempt

Posted Nov 29, 2016
Pros: location
Cons: cleanliness, staff appearance
Location: good
Hallways, elevators dirty. Lobby unkempt. Worker appearance sloppy. But they were polite.
3 out of 5
by A verified traveler from US

Nice hotel but...

Posted Nov 14, 2016
Pros: Breakfast and location.
Cons: Asking for my card and ID while I parked.
Location: Very close to the park and my favorite store the NOC. Walking distance to several great restaurants.
During check-in I let the staff catch me in a mistake. The manager, Katrina asked for my credit card & ID and I gave them to her (even though I paid Expedia,) and then she told me to go park my car leaving the cards with her like an idiot. I made sure to get her name and remember her description just in case. I hope my card and identity aren't used fraudulently. The room was very clean and had been moderately updated in materials and surfaces. My wife was impressed with that and that's important! The sheets and blankets seemed fresh but the pillows were just too small for me. Overall, the room, and breakfast was more than acceptable and I would come back but keeping my credit card and ID while I'm parking is a big No-No for me.
Comment from Hotel Management
Nov 19, 2016 by Manager, Hotel Management
Thank you Jason for taking the time to rate our hotel and to share your feedback. We are pleased that you found our accommodations to be convenient for your needs, and certainly apologize for the issue at check in. Please know that your comments have been shared with staff to ensure this issue does not happen again. Thanks again for the review, we certainly hope your visit to the Smokies was memorable!
3 out of 5
by A verified traveler from ms

Nice location

Posted Nov 4, 2016
Nice location. View of creek from balcony. Short walk to downtown
Comment from Hotel Management
Nov 10, 2016 by Manager, Hotel Management
Thank you so much for taking a moment to rate our hotel and to share your comments. We are pleased our location was so convenient for your needs, and that you enjoyed the creek that flows by. Your business is truly valued here at the Travelodge Inn & Suites, thanks again for the review!
3 out of 5
by A verified traveler

Posted Oct 23, 2016
Pros: location on the river
Cons: see review
Location: we just enjoy sitting on the balcony and watching/listening to the river. downtown is quaint .
Front desk personnel were excellent. would have appreciated a comfortable chair in the room. also, partitions between rooms on balcony for privacy.
Comment from Hotel Management
Oct 31, 2016 by Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your feedback. Thank you for your suggestions regarding chair and balcony. Your business is greatly appreciated here at the Travelodge Inn & Suites, we certainly hope your visit to the area was memorable!
4 out of 5
by A verified traveler from US

Hotel close to everything

Posted Oct 22, 2016
Pros: Was within walking distance to everything. Was clean, staff was kind, view was amazing.
Cons: Was older hotel and not fancy at all. But the price was good.
Location: Near places to eat, the views were wonderful, a good value.
Comment from Hotel Management
Oct 31, 2016 by Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your feedback. Your business is greatly appreciated here at the Travelodge Inn & Suites, we certainly hope your visit to the area was memorable!
5 out of 5
by A verified traveler from tennessee

The room was huge, comfortable, clean

Posted Oct 21, 2016
Pros: Easy walking distance to everything and so quiet at night. All you heard on the balcony was the river below
Cons: Breakfast could have been a little better and I wish they had laundry service maybe coin operated for the guests to use.
Location: One block from the main strip. Restaurants and attractions right there at your fingertips
Comment from Hotel Management
Oct 31, 2016 by Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your feedback. Your business is greatly appreciated here at the Travelodge Inn & Suites, we certainly hope your visit to the area was memorable!
2 out of 5
by A verified traveler from US

Run Down Hotel

Posted Oct 20, 2016
Pros: The room was spacious and it was nice that there was a balcony if you wanted to sit outside.
Cons: The breakfast was not good at all. I've stayed at 2 star hotels that were a lot cheaper and better than this one.
This hotel is in desperate need of repairs. I stayed on the 4th floor and when I got off the elevator, a plank of wood was plastered to the wall which looked terrible. The ceiling in the breakfast room had several large areas of water damage and the windows looked very dirty.
Comment from Hotel Management
Oct 31, 2016 by Manager, Hotel Management
Thank you Jean for taking the time to rate our hotel and to share your feedback. We certainly apologize for falling so very short of your expectations. Please know that we are a work in progress and that improvements will continue, until we are confident we are providing quality lodging in the Gatlinburg area. Thanks again for the review, we certainly hope your visit to the area was enjoyable!
1 out of 5
by A verified traveler from OHIO

Never again

Posted Oct 17, 2016
Location: Only good thing about this place is the location, plenty to do or see within walking distance, The reason I chose this place and saved a couple bucks
Check in was fast and that's the best part of this place. We get to the room and notice right away it's overused. I go to take my shaving kit into bathroom and check out the tub, it has long hairs on the wall and floor? GROSS! You can see where they repaired or replaced things but didn't take the time to patch walls and paint nice. Now for the room, the carpet is ripped, has a place where someone dropped a hot iron. and over by the door to go to the balcony there are at least 20 dead lady bugs, so it hadn't been vacuumed in awhile. Room was noisy, you could hear the neighbors flushing their toilets and even though we booked this 3 months in advance they put us in room 501 next to the elevator so we got to listen to that go up and down. Sunday morning as I am taking luggage out to the truck I'm waiting on the elevator and a lady is 4 steps above me sweeping the check in area with a broom and sweeping the dust right towards me.... she didn't care and if I worked at such a depressing place I wouldn't either I guess. They even have two A/C-Heater units in the wall, one kinda worked and the one that didn't was just left there. Wouldn't you take out the old and put in the new? I would. They need to gut the hotel and refresh it. The coffee was good for the "free" breakfast but the muffins were a week old. Tried to save a few bucks going here, it wasn't worth it, plenty other places to stay and you get what you pay for.
Comment from Hotel Management
Oct 31, 2016 by Manager, Hotel Management
Thank you Dan for taking the time to rate our hotel and to share your feedback. It is certainly disheartening to hear about the many inconveniences suffered during your most recent stay with us. Please accept our most heartfelt apologies. Please know that your comments have been shared with staff to ensure we work harder to be better going forward. Thanks again for this insightful review, we certainly hope your visit to the area was enjoyable!
4 out of 5
by A verified traveler

Posted Oct 16, 2016
Pros: close to town
The only thing that could be improved would be cleaning the tile parts of the room better (mop), we had a great week.
Comment from Hotel Management
Oct 31, 2016 by Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your feedback. Your business is greatly appreciated here at the Travelodge Inn & Suites, we certainly hope your visit to the area was memorable!
4 out of 5
by A verified traveler

Posted Oct 14, 2016
Location: Great location for us. We walked to everything.
Decent place to stay. The suite with a king bed was very roomy. It is an older mountain hotel and could use a few updates but we would stay again.
Comment from Hotel Management
Oct 31, 2016 by Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your feedback. Your business is greatly appreciated here at the Travelodge Inn & Suites, we certainly hope your visit to the area was memorable!