Ratings based on 388 Verified Reviews

3.5 out of 5
76% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette, IN

Cozy hotel by the creek

Posted May 28, 2017
Cons: I just wish the balconies would not have been shared. Wanted to keep the back door open to hear the water at night
Location: Location was great. A little off from the parkway but it is a very easy walk to everything.
Clean comfy room. The balconies were nice. Just wish there would have been more pillows.
Comment from Hotel Management
May 30, 2017 by Devon, Hotel Management
Thank you for taking the time to rate us Erin! We are so very pleased that you enjoyed your stay with us. We aim to provide all our guests with a friendly comfortable stay. Your business is appreciated and we hope you will stay with us again during your next trip to the area. Again that you very much for your kind review.
3 out of 5
by A verified traveler from McMinnville, TN

Ok...........

Posted May 14, 2017
Pros: within walking distance to most attractions.
Hotel was clean and well kept. Older hotel, not very many accessible plug ins in the room. Tiny showers. I kept banging my elbows on the wall. Our room had a couch that was very uncomfortable. Balcony views of the river but you share the balcony with two other rooms. Furniture on the balcony needs to be updated as there was only one table for all three rooms. We also had a issue with ants in our room.
Comment from Hotel Management
May 19, 2017 by Devon, Hotel Management
We appreciate you taking the time to rate our hotel. We are very pleased that you found our lodgings clean and convent. Please note that we are making regular updates to the building and furniture. Should you choose to stay with us again we hope that the rooms will be more to your liking. Your input is invaluable to the improvement of our facility and is much appreciated. Thank you again for your time.
2 out of 5
by A verified traveler

Very outdated hotel

Posted Apr 7, 2017
My wife and I came back from a five hour hike and our hotel room had not been cleaned we had no towels no shampoo our room had not been touched. At 5:45pm the cleaning staff was gone and the lady at the front desk told me if l wanted soap,shampoo,wash clothes and towels I would need to come down to the front desk and get them. As a result my wife and I were late for our dinner reservations and had to go to another restaurant in town. Even if your hotel is a little old - you can still keep it clean and take care of the people who spend their hard earned money to stay there.
Comment from Hotel Management
May 15, 2017 by Thom C., Hotel Management
Thank you for taking the time to rate our hotel and to share your feedback. We certainly apologize for the oversight by housekeeping, we are sorry for the inconvenience it caused you. Please know that your comments have been shared with staff to ensure we all do a much better job going forward. Thanks again for the review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2017
Beautiful view of the water. Enjoyed relaxing on the deck. Close to center of town.
Comment from Hotel Management
Apr 2, 2017 by Thom C., Hotel Management
Thank you for taking the time to rate our hotel and to share your comments. We are pleased that you found the balcony to be relaxing, and enjoyed the view of the stream. Your business is greatly valued, please plan to visit with us again soon!
2 out of 5
by A verified traveler from Christiansburg, VA

Older hotel in need of complete remodeling.

Posted Mar 31, 2017
Floors, walls, woodwork, deck & Windows, furniture in poor condition. The only thing adequate was parking.
Comment from Hotel Management
Apr 2, 2017 by Thom C., Hotel Management
Thank you Sandra for taking a moment to rate our hotel and to share your comments. We certainly apologize for falling so very short of your expectations. Please know that we are continuing to make improvements for our guests. We certainly hope to see you again, so that you may see such improvements. Thanks again for your review.
1 out of 5
by A verified traveler

Stay someplace else!

Posted Dec 17, 2016 on Hotels
When we arrived the woman in the reception didn't even bother getting up from her chair. The place in general needs renovation urgently! The railing of the corridor are so rusted it's dangerous. In the first room we had the floor in the bathroom had stains from old age, the toilet seat was peeling (see pictures). There are some electrical problems so in every room they have a note on what to do if there is no power in the bathroom (see pic). In our first room the sheets of one of the beds was not changed from the previous guest!! The other bed had stains (see pic). In total – stay someplace else!!
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your insightful feedback. We certainly apologize for falling so very short of your expectations, along with the many inconveniences suffered during your stay. Please know that your comments have been shared with all personnel, to ensure we do a much better job going forward. Please know that your business is appreciated and we hope you will give us consideration again in the future. Thanks again for the review!
5 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Great location! short walk to Grand Ole Opry and Opry Mills Mall. Pool open til 11 which is great for families. Fast food places and a mini mart right next door for those wanting a late night snack, etc. Would highly recommend.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thank you Susan for taking the time to rate our hotel and to share your feedback. Your business is greatly appreciated, so we look forward to your next visit with us. Thanks again for the review!
4 out of 5
by A verified traveler

Great location.

Posted Dec 3, 2016 on Hotels
Took kids to Dollywood and Ober Gatlinburg. Motel location is short walk from everything in Gatlinburg. Nice for an older motel. Very quite and loved seeing and hearing the river.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thank you Melissa for taking the time to rate our hotel and to share your feedback. We are ecstatic that our facility was so accommodating to your needs. Your business is greatly valued here at the Travelodge Inn & Suites, we look forward to your next visit with us!
3 out of 5
by A verified traveler from Pensacola

Hallways, elevators dirty. Lobby unkempt

Posted Nov 29, 2016
Pros: location
Cons: cleanliness, staff appearance
Location: good
Hallways, elevators dirty. Lobby unkempt. Worker appearance sloppy. But they were polite.
Comment from Hotel Management
Feb 25, 2017 by Thom C., Hotel Management
Thank you Daniel for taking the time to rate our hotel and to share your feedback. We apologize for falling so short of your expectations. Please know that your comments have been shared with all staff, to ensure we do much better going forward. Thanks again for the review!
4 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Room was very spacious. Not much parking. Friendly staff. Accommodated us with a pet and no reservations.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thank you John for taking the time to rate our hotel and to share your feedback. Your business is greatly appreciated here at the Travelodge Inn & Suites, we certainly look forward to your next stay with us!