Ratings based on 383 Verified Reviews

3.5 out of 5
78% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Stay someplace else!

Posted Dec 17, 2016 on Hotels
When we arrived the woman in the reception didn't even bother getting up from her chair. The place in general needs renovation urgently! The railing of the corridor are so rusted it's dangerous. In the first room we had the floor in the bathroom had stains from old age, the toilet seat was peeling (see pictures). There are some electrical problems so in every room they have a note on what to do if there is no power in the bathroom (see pic). In our first room the sheets of one of the beds was not changed from the previous guest!! The other bed had stains (see pic). In total – stay someplace else!!
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your insightful feedback. We certainly apologize for falling so very short of your expectations, along with the many inconveniences suffered during your stay. Please know that your comments have been shared with all personnel, to ensure we do a much better job going forward. Please know that your business is appreciated and we hope you will give us consideration again in the future. Thanks again for the review!
5 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Great location! short walk to Grand Ole Opry and Opry Mills Mall. Pool open til 11 which is great for families. Fast food places and a mini mart right next door for those wanting a late night snack, etc. Would highly recommend.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thank you Susan for taking the time to rate our hotel and to share your feedback. Your business is greatly appreciated, so we look forward to your next visit with us. Thanks again for the review!
4 out of 5
by A verified traveler

Great location.

Posted Dec 3, 2016 on Hotels
Took kids to Dollywood and Ober Gatlinburg. Motel location is short walk from everything in Gatlinburg. Nice for an older motel. Very quite and loved seeing and hearing the river.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thank you Melissa for taking the time to rate our hotel and to share your feedback. We are ecstatic that our facility was so accommodating to your needs. Your business is greatly valued here at the Travelodge Inn & Suites, we look forward to your next visit with us!
3 out of 5
by A verified traveler from Pensacola

Hallways, elevators dirty. Lobby unkempt

Posted Nov 29, 2016
Pros: location
Cons: cleanliness, staff appearance
Location: good
Hallways, elevators dirty. Lobby unkempt. Worker appearance sloppy. But they were polite.
Comment from Hotel Management
Feb 25, 2017 by Thom C., Hotel Management
Thank you Daniel for taking the time to rate our hotel and to share your feedback. We apologize for falling so short of your expectations. Please know that your comments have been shared with all staff, to ensure we do much better going forward. Thanks again for the review!
4 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Room was very spacious. Not much parking. Friendly staff. Accommodated us with a pet and no reservations.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thank you John for taking the time to rate our hotel and to share your feedback. Your business is greatly appreciated here at the Travelodge Inn & Suites, we certainly look forward to your next stay with us!
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel but...

Posted Nov 14, 2016
Pros: Breakfast and location.
Cons: Asking for my card and ID while I parked.
Location: Very close to the park and my favorite store the NOC. Walking distance to several great restaurants.
During check-in I let the staff catch me in a mistake. The manager, Katrina asked for my credit card & ID and I gave them to her (even though I paid Expedia,) and then she told me to go park my car leaving the cards with her like an idiot. I made sure to get her name and remember her description just in case. I hope my card and identity aren't used fraudulently. The room was very clean and had been moderately updated in materials and surfaces. My wife was impressed with that and that's important! The sheets and blankets seemed fresh but the pillows were just too small for me. Overall, the room, and breakfast was more than acceptable and I would come back but keeping my credit card and ID while I'm parking is a big No-No for me.
Comment from Hotel Management
Nov 19, 2016 by Manager, Hotel Management
Thank you Jason for taking the time to rate our hotel and to share your feedback. We are pleased that you found our accommodations to be convenient for your needs, and certainly apologize for the issue at check in. Please know that your comments have been shared with staff to ensure this issue does not happen again. Thanks again for the review, we certainly hope your visit to the Smokies was memorable!
5 out of 5
by A verified traveler

Cheap/clean/continent hotel

Posted Nov 14, 2016 on Hotels
We were there for 6 nights. Everything was within walking distance of the hotel. The staff was helpful. Every room had a beautiful river view. Yes, the balconies are shared with other guests. But we didn't mind it. The hotel was clean and the price was very reasonable. We will stay there again!
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your experience. Your business is greatly appreciated here at the Travelodge Inn & Suites, we certainly hope to see you again soon!
3 out of 5
by A verified traveler

Posted Nov 8, 2016 on Hotels
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Thank you for taking a moment to rate our hotel, we certainly hope your visit to the area was memorable. Thanks for choosing Travelodge Inn & Suites!
3 out of 5
Recommended
for Everyone
by A verified traveler from ms

Nice location

Posted Nov 4, 2016
Nice location. View of creek from balcony. Short walk to downtown
Comment from Hotel Management
Nov 10, 2016 by Manager, Hotel Management
Thank you so much for taking a moment to rate our hotel and to share your comments. We are pleased our location was so convenient for your needs, and that you enjoyed the creek that flows by. Your business is truly valued here at the Travelodge Inn & Suites, thanks again for the review!
2 out of 5
by A verified traveler

Great Location, Bit Not Much Else

Posted Oct 31, 2016 on Hotels
I stayed here for four weeknights while visiting the Smokies. Very convenient location right by GSMNP and the Bypass (if I wanted to run up to Pigeon Forge). Bed was comfortable and the WiFi worked well. The room had poor lighting and shares a balcony with several adjacent rooms. Not only is this a bit noisy, but the balcony door only has a single lock (unlike the front door). This wouldn't be an issue with a private balcony, but with the shared balcony is unsecure. Breakfast was very limited. Hotel in general seemed a bit run down. Would not stay here again.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel and to share your feedback. We are pleased that you found our accommodations to be so convenient for your needs, but regret we were unable to impress you more. Please know that we are still a work in progress and that improvements will continue, until we are confident we are providing quality lodging in the Gatlinburg area. Thanks again for the review, we certainly hope your visit to the area was enjoyable!