Nice hotel but...
Posted Nov 14, 2016
During check-in I let the staff catch me in a mistake. The manager, Katrina asked for my credit card & ID and I gave them to her (even though I paid Expedia,) and then she told me to go park my car leaving the cards with her like an idiot. I made sure to get her name and remember her description just in case. I hope my card and identity aren't used fraudulently.
The room was very clean and had been moderately updated in materials and surfaces. My wife was impressed with that and that's important! The sheets and blankets seemed fresh but the pillows were just too small for me.
Overall, the room, and breakfast was more than acceptable and I would come back but keeping my credit card and ID while I'm parking is a big No-No for me.
Comment from Hotel Management
Nov 19, 2016 by Manager, Hotel Management
Thank you Jason for taking the time to rate our hotel and to share your feedback. We are pleased that you found our accommodations to be convenient for your needs, and certainly apologize for the issue at check in. Please know that your comments have been shared with staff to ensure this issue does not happen again. Thanks again for the review, we certainly hope your visit to the Smokies was memorable!