I don't work to do a tour!!!
Posted Nov 18, 2016
I hate the fact that the time share sells team members come and swoop you up as you are checking in and tell you they are just going to show you to your room when in reality they are signing you up for a tour. Now if you are not careful you want know it is a presentation until you show up to what they call a 'FREE Breakfast" Lies, They are trying to hook up. I paid full price for my weekend stay and did not want to waste my precious vacation time in a 1 1/2 hour torture session. They never led on that this was a ploy to get us to do a timeshare until it was to late, and when we complained about it the lady at the checkin desk for the tour handed us off to customer service and explained to them take these people because I don't know what they are talking about, can you say, "RUDE". The rooms are nice they are very clean, but you pay separate for the on the property in-door water park which is not cool.
Comment from Hotel Management
Dec 8, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We are glad to know that you enjoyed the comfort of your accommodations. As a timeshare resort, we certainly allow our sales staff to promote and offer some of our more popular vacation packages and timeshare properties; however the overall customer service experience provided to our guests should certainly not be altered in any way. We certainly do our best to ensure that our guests are not enduring an extended amount of time touring our resort; however, it is our responsibility to ensure guests that decide to take a tour with us are provided with any and all necessary information regarding the benefits of ownership. We certainly understand that your time is valuable and we apologize for any inconvenience that you may have experienced during your visit with us.