Thanksgiving Week stay
Posted Nov 27, 2016 on Hotels
We stayed here the week of Thanksgiving arriving the Saturday before and leaving Thanksgiving day.
The room was clean, well kept, kitchen was supplied with basic cooking appliances, overall property was nice and clean, staff was friendly.
Location is directly across the road from the Gatlinburg Welcome center which is also a trolley stop for the Gatlinburg and Pigeon Forge Trolleys.There is also a Gatlinburg Trolley Stop on the property.
They have a shuttle that goes around the property that will pick you up at your room/building and take you to the Lodge.
Check in was slow but they were a little busy when we arrived.
Wife picked this property specifically for the indoor pool/water park only to find out they charge $20 a day even if your a guest.
Walls seem to be thin, no sound deadening, conversations and kids screaming was easily heard.
They advertise free WIFI but our room didn't have it.
TV didn't have a very good picture, looked like we was watching TV with rabbit ears in the 80s even though it was Direct TV.
Only room heat is a gas fire place on a timer(max 1 hour), Temp got down in the low 20s a couple nights and the room got chilly in the early morning hours, which wasn't a huge problem but I can see the rooms getting very cold in the middle of winter.
We ate at the restaurant one night, Wasn't great but not horrible. Had supper delivered on night which nice, again not spectacular but not horrible.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for sharing your experience with us. We are glad to see that you decided to spend Thanksgiving with us. It is a delight to know that you enjoyed the comfort of your accommodations and that you were also fond of our ideal resort location near Pigeon Forge. By sharing your likes and dislikes about your recent stay we are able to know when and where improvements can and need to be made in order to provide the best vacation experience possible for our guests. We hope that you will come back to vacation with us again soon.