Ratings based on 802 Verified Reviews

3.7 out of 5
70% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from US

Disappointed for the price.

Posted Nov 29, 2016
Pros: The staff.
Cons: Alot. Just read our experience.
Location: Plenty of shops and stores nearby but you have to walk or drive to them. Parking is at a premium.
We arrived about 4:30 pm to check.....and stood in line with about 75 or more other people trying to check in. For a holiday weekend this was said. They didn't have enough people on hand to handle the check in and even had check-in stations that weren't being used that could have made it go faster. The staff were very helpful and friendly. This being the only plus to the stay. We were taken to our room were we were shown what things were what by a staff member. The tile floor was still wet (the wife dried the floor with a towel from the bath room) and the dish washer was still warm from someone running it before we arrived. Although there was a coffee pot in the room, there was no coffee, filter, etc for it. Our one and only window was facing the 6 air conditioner units of the building next to us. Our bedroom was along a wall where on the other side was the outside stairs. Every time someone went up and down the stairs you heard it. The bedroom and bathroom should have been switched. We had two TV's.......both with fuzzy pictures and one that always had a green cast in the picture. Upon leaving we were given "complimentary" tickets for a cup of coffee from their gift shop. We've stayed in other places for less (a lot less) and received more (coffee in the room, working TV, a view and a continental breakfast in the morning.
Comment from Hotel Management
Jan 12, 2017 by Westgate customercare, Hotel Management
Thank you for your review. Although we are sadden to know that your stay didn't meet expectations. We are always looking for ways in which to improve our service standards. We apologize for any inconvenience experienced during check in and really appreciate you bringing this to our attention. Our housekeeping team is there to ensure that each room is spotless and ready for our guest’s arrival. Customer satisfaction is our main concern. We have taken note of this issue and will let the resorts housekeeping manager know. Thank you again for your feedback. We hope that you will give us another opportunity to exceed your expectations. Ray
4 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

Thanksgiving get away!

Posted Nov 27, 2016
The Resort is very nice kept up well...Staff was very friendly. Lots to do at the Resort. The only down fall would be the noise. I was looking for a quiet getway just the 2 of us. The person next door their dog woke us up early ever morning..you can here everything throught the walls and outside.. other than that beautiful place and cozy.
Comment from Hotel Management
Dec 8, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review. We are glad to hear that you enjoyed a wonderful vacation with us and that you found your accommodations to be comfortable, and that you found our staff to be pleasant. We certainly hope to see you again soon. Luna
2 out of 5
by A verified traveler from US

not good

Posted Nov 24, 2016
Pros: nothing
Location: we had fun when we left and took the kid to pf had fun
no said anything about that we had to pay to take the kid swimming you had fees for everything had to park at the bottom to check in just did not like the stay.
Comment from Hotel Management
Dec 8, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review. We regret to hear that your most recent stay with us was not enjoyable. We will use your comments to help our team with continuous improvement towards the goal of providing an excellent experience for our guests. We hope that you allow us another chance to exceed your expectations in the future. Luna
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent lodging for the area!

Posted Nov 24, 2016
Pros: The location, location, location
Cons: The staff person that checked me in was not that personable. Very nice, but not personable.
Location: It is half way between Gatlinburg and Pigeon Forge.
Overall, everything was nice, except I called days earlier for a higher cabin. I was told it was possible, only to be told upon arrival, that the higher cabins were booked weeks in advance.
Comment from Hotel Management
Dec 8, 2016 by westgate customer care, Hotel Management
We appreciate you sharing your review with us. We are glad to see that you enjoyed our ideal resort location. It is a regret to hear that you may have found our staff to be less than pleasant upon your arrival. All of our staff is there to provide you with an exceptional customer service experience unlike any other. We appreciate you letting us know; it is our hope to see you back again soon. Luna
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel between the towns

Posted Nov 19, 2016
Location is great because it puts you between both gatlinburg and pigeon forge and directly across from the welcome center. Plus the gatlinburg trolley stops at the hotel. The resort offers their own shuttle from your room/cabin to the other parts of the resort but beware that if you have a room close to the road you will hear this shuttle constantly with the occasional backfire. The accommodations were nice and the room was clean. However the walls do not do much for sound barriers as I was able to hear the neighbors alarm clock very well as well as their conversations. Another down side was the parking available around the lodge and surrounding amenities was very sparse so we were unable to take advantage of a lot of those things. The resort was fully booked the time frame we stayed so that may have attributed to some of this.
Comment from Hotel Management
Dec 8, 2016 by westgate customer care, Hotel Management
Thank you for sharing your feedback with us. It is such a delight to know that you enjoyed the comfort of your accommodations and that you were able to experience some of our lovely resort amenities. By sharing your likes and dislikes we are able to know when and where improvements can and need to be made in order to provide the best vacation experience possible for our guests. We hope that you will come back to vacation with us again soon. Luna
4 out of 5
Recommended
for Everyone
by A verified traveler from US

I don't work to do a tour!!!

Posted Nov 18, 2016
Pros: The fireplace inside the rooms and the resturant
Cons: Disclose to guest that you would like them to take a time share tour, and make the water park inclusive.
Location: Lots to do near by , downtown is just 7 minutes away, but traffic is horrible
I hate the fact that the time share sells team members come and swoop you up as you are checking in and tell you they are just going to show you to your room when in reality they are signing you up for a tour. Now if you are not careful you want know it is a presentation until you show up to what they call a 'FREE Breakfast" Lies, They are trying to hook up. I paid full price for my weekend stay and did not want to waste my precious vacation time in a 1 1/2 hour torture session. They never led on that this was a ploy to get us to do a timeshare until it was to late, and when we complained about it the lady at the checkin desk for the tour handed us off to customer service and explained to them take these people because I don't know what they are talking about, can you say, "RUDE". The rooms are nice they are very clean, but you pay separate for the on the property in-door water park which is not cool.
Comment from Hotel Management
Dec 8, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We are glad to know that you enjoyed the comfort of your accommodations. As a timeshare resort, we certainly allow our sales staff to promote and offer some of our more popular vacation packages and timeshare properties; however the overall customer service experience provided to our guests should certainly not be altered in any way. We certainly do our best to ensure that our guests are not enduring an extended amount of time touring our resort; however, it is our responsibility to ensure guests that decide to take a tour with us are provided with any and all necessary information regarding the benefits of ownership. We certainly understand that your time is valuable and we apologize for any inconvenience that you may have experienced during your visit with us. Luna
4 out of 5
Recommended
for Families
by A verified traveler from US

close to downtown gatlinberg

Posted Nov 16, 2016
Pros: easy to get in and out of.room was small and no bathtubs in condo.My wife and I like bathtubs
Cons: need bathtubs and larger room
Location: downtown gatlinberg and close to shows
condo was quiet and close to shows. staff was friendly and easy to get hold of
Comment from Hotel Management
Nov 18, 2016 by westgate_customercare , Hotel Management
Your comments are appreciated. We are pleased to see that you enjoyed of our accessibility, location, friendly staff, and quiet location. We hope to have the pleasure of serving you and your wife again in the near future. Nat
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunny Southern California So Cali

Beautiful resort in Tennessee

Posted Nov 15, 2016
The Christmas decorations are going up and the fall colorful leaves are changing. Just to see my wife's eyes light up because of the changing colors was amazing. We will come back with family again.
Comment from Hotel Management
Nov 18, 2016 by westgate_customercare , Hotel Management
Thank you for sharing your feedback with us. It brings us happiness to learn that you and your family were thoroughly pleased with the beauty of our Gatlinburg resort. We are looking forward to seeing you and your family again soon! Nat
4 out of 5
Recommended
for Families
by A verified traveler from Nicholasville, United States of America

Great Views - Close to Gatlinburg

Posted Nov 15, 2016
Location: Indoor water park on site for extra charge. 3 outdoor heated pools, lots of activities on site. 5 minutes from Gatlingburg (if no traffic).
We received an upgrade upon check in, which was a nice surprise. Check in was pretty quick, and the staff was super friendly! There was one slight catch though, and fortunately, I had read reviews on Expedia and knew what to expect. This is not a "hotel", but a condominium complex and after check in, we were directed to a person who coordinated their resort's timeshare presentations. They were very friendly and once we said that we were not interested, they moved us along very quickly. We were guided up the mountain to our room, and given a brief overview of the amenities, which included a full kitchen with range, microwave, refrigerator and dishwasher, gas fireplace, separate bedroom and closet with safe, washer/dryer, walk in shower and separate room for toilet, pull out queen sleeper sofa and a full balcony. Refrigerator had an icemaker also, which came in handy. Kitchen was fully stocked with dishes, pots and pans, silverware - would make a great place for a week long stay! Parking was the only complaint that I had, as there just wasn't enough in front of the building where we were. There were only about 6 spaces in front of our building and most of them were handicapped spots. We got back about 10:30 on Saturday night, and had to park quite a distance from our room. Access road getting out was difficult to get across the busy parkway. Other than that, it was a great place to stay and I would definitely stay there again!
Comment from Hotel Management
Nov 21, 2016 by westgate_customercare , Hotel Management
Thank you for taking the time to share your review with us. We are pleased to see that you were able to take advantage of our resort’s convenient location and abundance of amenities, along with our friendly staff. We understand that parking can sometimes become a concern at our resort. Our security team works hard to alleviate these concerns in any way that they are able to. Our front desk team is also willing to provide one of our more accessible units, if available. We hope to have the wonderful pleasure of serving you again during your following visit. Nat
2 out of 5
by A verified traveler from US

This is not a resort.

Posted Nov 8, 2016
This is the rental of time shares or condos. The room was nice however every thing is extra. No daily housekeeping, no wi-fi, no simple amenities in the kitchen, i.e. Coffee, sugar packets, tea all needs to be purchased. Quiet time does not begin until 11 pm and "thumper" lived above us. We were told by a staff member that Expedia customers are not treated the same as those who call direct.
Comment from Hotel Management
Nov 10, 2016 by westgate_customercare, Hotel Management
Thank you for your feedback. We are happy to hear that you enjoyed our units. We advise our guests of the resort fees upon booking their reservation. The resort charges a daily resort fee that covers Wi-Fi, gym access, local and toll free calls. Our rooms are equipped with bottled water and coffee as a convenience; should you decide to utilize these items, there will be an additional fee. We wish you all the best on your future travels and hope you come back to any of our Westgate Resort properties in the future. Lissy