Dirty and hazardous!
Posted Jul 21, 2016
As soon as I walked into the front desk to get the keys to my room, I saw that this place was incredibly outdated... And it smelled musty. When I saw my room I immediately called the front desk to either get a new room or have someone clean it in front of me. They had someone clean it, but the room was just plain dirty. There were stains all over the carpet from the 80's, there was mold growing on the ceiling above the bathtub (health hazard), there was no complimentary continual breakfast as stated, there were spiderwebs hanging from the lamps, there was an electrical outlet hanging out of the wall (fire hazard), there was a slimy stain on the bathroom floor, there was hair on the toilet seat, there was hair and dirt in the bathtub, there were crumbs on the bed sheets, people came into my room with the "Do Not Disturb" sign on my door, I could hear the people in the room next to me through the paper thin walls... I could literally go on. Oh, and when I tried to get a refund, they kept telling me they couldn't. I'm posting some pictures of this mess they called a room. unfortunately I can only post 6 to share with you.
Comment from Hotel Management
Sep 18, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We strive to provide all of our guests with a great experience and your comments showed that we did not achieve that goal. For this, we sincerely apologize. Our goal is to provide a visit that is both enticing and enjoyable. We are always looking for new ways to improve and the input we receive from our guests is the best way to do just that. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon.