Ratings based on 658 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Sep 18, 2016
Pros: Everything
Cons: Nothing
Location: Great
Excellent place just the beds were to high but great location
Comment from Hotel Management
Sep 18, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We are glad to see that you enjoyed our service and ideal location. We are always welcome to guests’ feedback as it helps us to alleviate any concerns. It is our hope to see you vacation with us again soon. Luna
5 out of 5
by A verified traveler from Oak Ridge

Within a couple of miles of everything you want.

Posted Aug 29, 2016
Great place at a great price. Very clean and the staff are very friendly and professional. Everything you could want to see in this area is at short distance.
Comment from Hotel Management
Aug 29, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We are thrilled to know that you enjoyed a wonderful family vacation with us. We hope that you come back again for another wonderful visit. Luna
3 out of 5
by A verified traveler from north caroliba

Posted Aug 22, 2016
Pros: Location
Location: Not so close to town that you could walk but just a short drive to shopping and attractions
There were no curtains/drapes in our room. No way to adjust the blinds which were closed. Housekeeping did not clean our room on Saturday or bring us fresh towels washcloths
Comment from Hotel Management
Aug 29, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We are glad to know that you enjoyed our ideal location. We appreciate all feedback received from our guests as it allows us to see if there is need for improvement in any area of our service, products, or facilities. We trust you will continue to stay with us, enjoy more of our services, and Westgate Resorts hospitality. Luna
4 out of 5
by A verified traveler from Cedar Bluff, Va

Just off for the weekend & it was close to office.

Posted Aug 9, 2016
It was nice except I was expecting pool access. Eveeyone was nice.
Comment from Hotel Management
Aug 16, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. Our outdoor pool was closed to undergo a stain process. This maintenance was done to enhance our guests experience and we apologize for any inconvenience. We certainly hope that you come back to vacation with us again soon. Luna
5 out of 5
by A verified traveler from C

Wild bear

Posted Aug 5, 2016
Our stay at Wild bear was very good. The hotel and our room was very clean. There was 6 each of towels and washcloths in our room and there was only two of us. And when I used them I could smell the bleach that was used during their wash which I thought was good, made me think they were laundered properly. Also security made rounds frequently and informed me my sunroof was left open. That was important to me.
Comment from Hotel Management
Aug 16, 2016 by westgate customer care, Hotel Management
Thank you for your review. We are happy to know that you enjoyed the comfort of your accommodations and that you found our resort staff to be friendly and attentive to your needs. We certainly look forward to seeing you vacation with us again soon. Luna
4 out of 5
by A verified traveler from O

Good location

Posted Aug 2, 2016
Hotel is an ok choice Close to activities Friendly staff Breakfast was good
Comment from Hotel Management
Aug 16, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We are pleased to know that you and your family enjoyed our ideal resort location and wonderful resort amenities. We hope to see you vacation with us again soon. Luna
4 out of 5
by A verified traveler from Indiana

Posted Jul 24, 2016
Pros: The room was nice for the price. Great area not far from everything within minutes and a lot of things to do close to the hotel
Location: The room was nice for the price. Great area not far from everything within minutes and a lot of things to do close to the hotel
The room was nice for the price. Great area not far from everything within minutes and a lot of things to do close to the hotel.
Comment from Hotel Management
Jul 26, 2016 by westgate customer care, Hotel Management
Thank you for sharing your feedback with us. It pleases us to know that you enjoyed the convenience of our ideal resort location and that you found us to be at such a great value. We hope that you will come back to vacation with us again soon. Luna
1 out of 5
by A verified traveler from Scranton, PA

Dirty and hazardous!

Posted Jul 21, 2016
Pros: Nothing.
Cons: Everything. Maybe show accurate pictures of your hotel online and give accurate descriptions.
Location: The location was fine.
As soon as I walked into the front desk to get the keys to my room, I saw that this place was incredibly outdated... And it smelled musty. When I saw my room I immediately called the front desk to either get a new room or have someone clean it in front of me. They had someone clean it, but the room was just plain dirty. There were stains all over the carpet from the 80's, there was mold growing on the ceiling above the bathtub (health hazard), there was no complimentary continual breakfast as stated, there were spiderwebs hanging from the lamps, there was an electrical outlet hanging out of the wall (fire hazard), there was a slimy stain on the bathroom floor, there was hair on the toilet seat, there was hair and dirt in the bathtub, there were crumbs on the bed sheets, people came into my room with the "Do Not Disturb" sign on my door, I could hear the people in the room next to me through the paper thin walls... I could literally go on. Oh, and when I tried to get a refund, they kept telling me they couldn't. I'm posting some pictures of this mess they called a room. unfortunately I can only post 6 to share with you.
Comment from Hotel Management
Sep 18, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We strive to provide all of our guests with a great experience and your comments showed that we did not achieve that goal. For this, we sincerely apologize. Our goal is to provide a visit that is both enticing and enjoyable. We are always looking for new ways to improve and the input we receive from our guests is the best way to do just that. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Luna
4 out of 5
by Eun from Atlanta

Decent place for a night.

Posted Jun 1, 2016 on Hotels
It was a decent hotel. Last minute trip on the Memorial Day weekend. Room was fairly clean and comfortable. The Wifi wasnt working and the front desk was no help. They only give you 2 breakfast vouchers for breakfast but you get 3 huge pancakes per pate. It's a bit far from everything which is not an issue but traffic was so bad for us so it sucked a bit. Theynhave a small pool so it gets full fast. All in all, its a decent place.
Comment from Hotel Management
Jun 29, 2016 by GuestRelations, Hotel Management
Thank you for your feedback. We are happy to know that you chose us for your vacation. We regret to hear that you may have experienced an issue with Wi-Fi. Being that this amenity is such a popular amenity that is widely used, sometimes connectivity issues can occur. We always recommend to our guests to contact our front desk when experiencing this kind of concern in order to have it addressed. Our guests are welcome to visiting the Wild Bear Tavern in which we provide you with two coupons for pancakes and coffee. Additional dining options may come at an added cost. It would be our hope to exceed your expectations in the future. Luna
4 out of 5
by Tracy from Decatur tennesseee

Posted May 31, 2016 on Hotels
Wi fi didn't work and front desk was oh well
Comment from Hotel Management
Jun 27, 2016 by GuestRelations, Hotel Management
We appreciate and value your comments. This resort has recently gained new ownership. We hope that you return again to see what we have to offer. Ray