We were assigned a room that management knew had a problem with the Air. It was freezing up and when we told staff about it, they said they would take care of it. they didn't we had to call back and someone came and said we had to leave because he had to turn the heat on, we went outside, he came out shortly, the air finally worked for a minute, then it did the same again. This happened the entire time we were there. We told the check out folks and they said they would take care of it, but they did nothing to ensure we might come back. I have always loved staying here. I am very disappointed.