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Reviews of Hampton Inn Gaylord

2.5 out of 5
Hampton Inn Gaylord
230 Dickerson Rd, Gaylord, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 333 out of 676 reviews" "
Rating 8 - Good. 219 out of 676 reviews" "
Rating 6 - Okay. 80 out of 676 reviews" "
Rating 4 - Poor. 27 out of 676 reviews" "
Rating 2 - Terrible. 17 out of 676 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff friendly & efficient. Easy hwy access and quiet.
Stayed 1 night in Apr 2024
Response from Sarah P on Apr 8, 2024
Thank you for choosing the Gaylord Hampton Inn for your stay!

6/10 Okay

Ashley

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sarah P. on Apr 3, 2024
Thank you for choosing the Gaylord Hampton Inn!

6/10 Okay

Roger

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Sarah P. on Mar 25, 2024
Thank you for choosing Hampton Inn of Gaylord for your stay!

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah P. on Mar 25, 2024
Thank you for choosing Hampton Inn of Gaylord for your stay!

8/10 Good

Jonathan

Stayed 1 night in Feb 2024
Response from Sarah P. on Mar 25, 2024
Thank you for choosing Hampton Inn of Gaylord for your stay!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sarah P on Feb 13, 2024
Thank you for choosing the Hampton Inn for your stay. Have a great week!

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Clean quiet close to ski resort
Stayed 1 night in Jan 2024
Response from Sarah P. on Jan 31, 2024
Thank you for choosing the Gaylord Hampton Inn for your stay!

6/10 Okay

Stacy

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from S. Pierce on Jan 31, 2024
Thank you for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah P. on Jan 31, 2024
Thank you for choosing the Gaylord Hampton Inn for your stay!

2/10 Terrible

Robert

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bedding had a huge brown stain on it. Surface mold on the ceiling in the shower area. Very dusty, floors not been swept or moped. Mini fridge was dirty.
Stayed 1 night in Jan 2024
Response from Sarah P. on Jan 22, 2024
Thank you for choosing the Gaylord Hampton Inn for your stay. I am sorry for the experience you had while at our property. I will be meeting with housekeeping to ensure this does not happen again. I hope you give us another try when you come back for a visit.

6/10 Okay

Richard

Liked: Staff & service
Property was not updated Breakfast was coffee cereal Pool was not great For the money i will not be going there again
Stayed 1 night in Dec 2023
Response from Sarah P. on Dec 11, 2023
Thank you for choosing the Gaylord Hampton Inn for your stay. I am so sorry about the breakfast, but I think must have skipped over the part of the breakfast bar where we had, 3 hot items, oatmeal, waffles, bagels, toast, muffins, English muffins, yogurt, hard-boiled eggs and fruit. Sometimes there are a lot of people in there so it is overlooked. We are getting ready to do a upgrade to the property and I do hope you give us another try.

10/10 Excellent

Maelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff was very friendly and efficient ! Breakfast was good too !
Stayed 1 night in Dec 2023
Response from Sarah P. on Dec 22, 2023
Thank you for choosing the Gaylord Hampton Inn!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, quite comfortable rooms.
We travel a lot with a motorcoach tour group. We are picked up in Gaylord and we always choose this hotel although there are plenty of other options. Staff is the primary reason we choose this one.
Stayed 1 night in Dec 2023
Response from Sarah P. on Dec 22, 2023
Thank you for choosing the Gaylord Hampton Inn!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel were super friendly and helpful. Room was clean and quiet.
Stayed 2 nights in Nov 2023
Response from Sarah P. on Dec 4, 2023
Thank you for choosing the Hampton Inn of Gaylord Michigan!

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sarah P. on Dec 4, 2023
Thank you for choosing the Hampton Inn of Gaylord Michigan!

6/10 Okay

Denny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was disappointed ! I received no maid service during a two night stay...
Stayed 2 nights in Nov 2023
Response from Sarah P. on Nov 13, 2023
Thank you for staying at the Gaylord Hampton Inn. I am sorry about the confusion for the housekeeping. The front desk should have let you know that the new Hilton standard is housekeeping only every other day unless requested daily. I do hope you give us another try when you travel thru town again.

6/10 Okay

MAJEL, TAMPA

Traveled with family
Liked: Amenities
Disliked: Cleanliness
The check in girl with the tattooed arms was unfriendly and didn't tell people where the elevator was or how to get to their rooms. Very bad attitude. There was another girl at the desk later who was friendly and helpful. Rooms were not very clean, rented four rooms and all need to be recaulked in the shower / tub areas and a detail cleaning performed. The breakfast was great!! lots of room for guests.
Stayed 1 night in Oct 2023
Response from Sarah P. on Oct 30, 2023
Thank you for choosing Gaylord Hampton Inn by Hilton. I am sorry about your experience with our guest service assistant. I will also be going over this review with housekeeping to ensure these issues get fixed. We are getting ready to go thru a remodel and we do hope you give us another try soon. Have a great week!

8/10 Good

Howard

Liked: Staff & service
It was fine
Stayed 1 night in Oct 2023
Response from S. Pierce on Oct 26, 2023
Thank you for choosing the Gaylord Hampton Inn. We are so glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Jack, Rochester Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Walmart behind hotel. Bob Evans restaurant next door.
Stayed 2 nights in Oct 2023
Response from Sarah Pierce on Oct 23, 2023
Thank you for choosing Hampton Inn if Gaylord. We hope you enjoyed your stay!

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Friendly
Very friendly service. Pumpkin display was very creative. Loved it.
Stayed 1 night in Oct 2023
Response from Sarah Pierce on Oct 23, 2023
Thank you for choosing Hampton Inn if Gaylord. We hope you enjoyed your stay!

6/10 Okay

Julie

Stayed 2 nights in Oct 2023
Response from Sarah Pierce on Oct 23, 2023
Thank you for choosing Hampton Inn if Gaylord. We hope you enjoyed your stay!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sarah Pierce on Oct 23, 2023
Thank you for choosing Hampton Inn if Gaylord. We hope you enjoyed your stay!

8/10 Good

Renee

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The area right where you check in is so plain and needs an update. When we checked in at 3:00 pm, it was cold and rainy. There was NO hot water for hot chocolate. In the morning, on a Sunday with an hour left for breakfast, there was no oatmeal left. My husband asked and the attendant said “she would see what she could do”. Well what she did was nothing. How do you not have oatmeal on a Sunday an hour before the breakfast ends? That’s unacceptable, especially when there were all no hot meat offerings. Definitely disappointed.
Stayed 1 night in Oct 2023
Response from Sarah Pierce on Oct 23, 2023
Thank you for choosing to stay at the Hampton Inn of Gaylord. We are getting ready to do an update at the hotel and we hope to see you again soon!

10/10 Excellent

Leslie

Efficient
Stayed 1 night in Oct 2023
Response from Sarah Pierce on Oct 23, 2023
Thank you for choosing Hampton Inn if Gaylord. We hope you enjoyed your stay!

10/10 Excellent

Tushar

Stayed 1 night in Oct 2023
Response from Sarah P. on Nov 17, 2023
Thank you for choosing the Gaylord Hampton Inn. We are so glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Perer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarah Pierce on Oct 23, 2023
Thank you for choosing Hampton Inn if Gaylord. We hope you enjoyed your stay!

6/10 Okay

Paul

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was abysmally dirty there were q-tips all over the floor left over from the previous occupant. I'm not sure the room was even cleaned prior to our arrival
Stayed 1 night in Oct 2023
Response from Sarah Pierce on Oct 26, 2023
Thank you for choosing the Gaylord Hampton Inn. I am so sorry about the experience you had while at our hotel. I will be speaking to housekeeping about this and go over all of the issues. I do hope you give us another try in the future.

8/10 Good

daniel

Stayed 1 night in Oct 2023
Response from Sarah P. on Nov 17, 2023
Thank you for choosing the Gaylord Hampton Inn. We are so glad you enjoyed your stay and we hope to see you again soon.

4/10 Poor

Saori

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The cleanliness of the main lobby and breakfast area were fine, but the room I stayed in was not clean and was very disappointing. One of the comforter had blood stains on it. The bathroom was not clean. The ceiling vent looked as it hasn't been cleaned for months, and shower/tub area, including tiled walls, had many pink mold spots. Especially, the shower head was covered with the pink mold, and i had to clean it myself before I let my kids use the shower. My family and I stayed 2 nights at this hotel, but there was no evidence of someone cleaning the room after the first night.
Stayed 2 nights in Oct 2023
Response from SARAH PIERCE on Oct 10, 2023
Thank you for choosing the Gaylord Hampton Inn for your stay. I am sorry about the cleanliness of your room. This is definitely not Hilton standard, and I will be checking into this. I hope you give us another try when you are thru town.

4/10 Poor

Erica

Stayed 2 nights in Oct 2023
Response from Sarah P. on Oct 30, 2023
Thank you for choosing Hampton Inn. If you would like to reach out and go over the issues you had with your stay I would love to talk. Have a great week!

10/10 Excellent

Tim

Traveled with family
Liked: Staff & service, property conditions & facilities
Worked for me
Stayed 1 night in Oct 2023
Response from Sarah Pierce on Oct 6, 2023
Thank you for choosing the Gaylord Hampton Inn!

8/10 Good

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2023
Response from Sarah Pierce on Oct 9, 2023
Thank you for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

BERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sarah Pierce on Oct 9, 2023
Thank you for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway place to stay
Our stay was awesome. The room was very clean. The bed was so comfortable and i had no problem going to sleep. Being close to Walmart so very convenient. We were impressed with the breakfast-all the choices were great. Overall, wr would stay thete again.
Stayed 2 nights in Sep 2023
Response from SARAH PIERCE on Oct 2, 2023
Thak you for choosing to stay at the Hampton Inn of Gaylord. We are glad you enjoyed your stay and can't wait to see you again in the future!

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sarah Pierce on Oct 9, 2023
Thank you for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called two days after we left when I realized we left our jackets in the closet of our room. The desk clerk said nothing had been found. I called again two days later, and the desk clerk was very helpful,, checking the lost, and found, saying they had our jackets, thank you to Hampton Inn! Our stay was short, but enjoyable.
Stayed 1 night in Sep 2023
Response from SARAH PIERCE on Sep 29, 2023
I AM SO GLAD WE WERE ABLE TO GET BACK TO YOU ON THIS. I DID TRY AND SEND A MESSAGE THRU HERE TO LET YOU KNOW WE FOUND THEM. HAVE A GREAT WEEK AND WE HOPE TO SEE YOU AGAIN SOON.

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sarah Pierce on Sep 27, 2023
Thank you for staying at the Gaylord Hampton Inn. We are glad you enjoyed your stay and are looking forward to seeing you next time you are thru town!

8/10 Good

Sandra

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Sarah P. on Nov 17, 2023
Thank you for choosing the Gaylord Hampton Inn. We are so glad you enjoyed your stay and we hope to see you again soon.

6/10 Okay

Jerry

Stayed 1 night in Aug 2023
Response from Sarah Pierce on Sep 19, 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

Omega

Stayed 1 night in Aug 2023
Response from Sarah Pierce on Sep 20, 2023
Thank you for choosing the Gaylord Hampton Inn by Hilton for your stay!

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sarah Pierce on Sep 19, 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well, even the beds were comfy... that was a plus.
Stayed 1 night in Aug 2023
Response from Sarah Pierce on Sep 19, 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

4/10 Poor

David

Traveled with family
Disliked: Amenities
Room was dirty! Underwear on the floor, trash behind the chair
Stayed 2 nights in Aug 2023
Response from Sarah Pierce on Sep 19, 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay! I am sorry about the experience you had with your room. I will be speaking with the staff about this concern. I do hope you give us another try in the future!

10/10 Excellent

Samuel

Stayed 1 night in Aug 2023
Response from Sarah Pierce on Sep 19, 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

devon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No issues
Stayed 1 night in Aug 2023
Response from Sarah Pierce on Sep 19, 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

6/10 Okay

Janice

Traveled with partner, Traveled with family
Liked: Amenities
Found ants in the corner of the room on food that was left in the corner. No kleenex, no body wash. Desk was very helpful
Stayed 3 nights in Aug 2023
Response from Sarah Pierce on Sep 19, 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay! I am sorry about the experience you had with your room. I will be speaking with the staff about this concern. I do hope you give us another try in the future!

8/10 Good

ANILABEN

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sarah Pierce on Sep 19, 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

6/10 Okay

Ayumi, Whitmore Lake

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean.
Stayed 1 night in Aug 2023
Response from Sarah Pierce on Sep 19, 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hampton Inn was located just off the interstate and very convenient for travel. All the shopping and dining was located within minutes of the hotel, and several places were within walking distance. Walkable included a mall with Walmart and Lowes. Just down the road was brand new retail shops that were very safe, clean and convenient. There were several dining options, with a Bob Evans restaurant right at the edge of the parking lot. The breakfast was in the hotel was great, with lots of options for sit down or on the go. It included make your own waffles with fresh fruit and slice almonds. There were no draw backs to this hotel, however would have been even better if they had a hot tub.
Stayed 1 night in Aug 2023
Response from Sarah Pierce on Aug 23, 2023
Thank you for choosing to stay at our property. We are so glad you enjoyed your stay and can't wait to see you on your next visit!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Stayed 1 night in Aug 2023
Response from Sarah Pierce on Sep 19, 2023
Thank you so much for choosing the Gaylord Hampton Inn for your stay!