Couples treatment rooms, body treatments, hydrotherapy, aromatherapy

Reviews of Haffner Hotel & SPA

5 out of 5
Haffner Hotel & SPA
Jana Jerzego Haffnera 59, Sopot, Pomerania

Reviews

8.6

Excellent

Rating 10 - Excellent. 257 out of 579 reviews" "
Rating 8 - Good. 250 out of 579 reviews" "
Rating 6 - Okay. 56 out of 579 reviews" "
Rating 4 - Poor. 13 out of 579 reviews" "
Rating 2 - Terrible. 3 out of 579 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
It was a nice stay. Hotel and staff very nice. Very helpful staff. The room was clean. Only thing returning in the evening at 8 pm was difficult, the platform was not lit. I am after hip surgery- and was afraid to go because I could not see anything. The leaves were not cleaned up either. Another issue was the spa area - there should be some maximum number on the pool because it was impossible to swim completely. Other than that thank you I would definitely recommend this hotel.
Stayed 1 night in Nov 2023
Response from Emilia Szczuko Front Office Manager on Dec 8, 2023
Dear Ms Anna,Thank You for Your review from Your recent visit. It was a pleasure having You stay with us here at Haffner Hotel Sopot.We apologize for the inconvenience and will do everything to meet all Your requirements during Your next stay.With kind regards and hoping to see You soon again!

10/10 Excellent

Cezary

Liked: Cleanliness, staff & service, property conditions & facilities
very clean
Stayed 2 nights in Sep 2023
Response from Emilia Szczuko Front Office Manager on Oct 27, 2023
Dear Mr. Cezary,We are pleased to see You enjoyed Your stay – thank You for Your great review scores.Kind regards,

6/10 Okay

Oliver

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Emilia Szczuko Front Office Manager on Oct 27, 2023
Dear Mr. Olivier,Thank You for staying with us and thank you for your kind review scores.Hopefully it is not too long until we welcome You back.Kind regards,

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Emilia Szczuko Front Office Manager on Oct 27, 2023
Dear Mr. Pawel,We loved to have You stay with us and thank You for taking the time to write your kind review.We hope to see You back very soon!With kindest regards,

6/10 Okay

joanne

Traveled with group
Liked: Room comfort
Disappointed and dated
We have stayed here a few times but this time disappointed with how tired the hotel is looking, small things like curtains in the room hanging off and grout missing so the shower leaked. Pillows were strange so didn’t sleep very well. Issues with the key too, our friends were worse they literally kicked the door in and replaced the whole lock and the next day it was broken again ! Jacuzzi not working either and swimming area broken tiles and dirty. A real shame because it could be so nice. Room was OK but due to lack of upkeep and cost we will look to stay somewhere else next time.
Stayed 6 nights in Aug 2023
Response from Emilia Szczuko Front Office Manager on Oct 27, 2023
Dear Ms Joanne,It was a pleasure having You stay with us here at Haffner Hotel Sopot.Thank You also for Your honest feedback about Your experiences. We have taken notes to ensure we develop in the right direction.We hope to welcome You soon again.With kindest regards,

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023
Response from Anine, Marketing and Guest Services Manager on Mar 11, 2023
Dear Mr. Pawel,Thank you for your stay, and thank you for leaving such a great score. It is great to see your stay at Haffner Hotel & Spa has been a pleasant one.With best regards,

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Anine, Marketing and Guest Services Manager on Jan 25, 2023
Dear Mr. Krzysztof,Thank you for your lovely review.We are happy to see you enjoyed your stay, and hope to welcome you back soon again.With kindest regards,

8/10 Good

Pawel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok.
Stayed 1 night in Jan 2023
Response from Anine, Marketing and Guest Services Manager on Jan 20, 2023
Dear Mr. Pawel,Thank you for your recent stay with us and thank you for your review.We are happy you have enjoyed yourself, and if there is anything else we can do to make your stay even better next time please do not hesitate to let us know.We wish you a wonderful weekend.Kind regards,

8/10 Good

Pawel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok as usualy.
Stayed 1 night in Jan 2023
Response from Anine, Marketing and Guest Services Manager on Jan 20, 2023
Dear Mrs Pawel,Thank you for taking the time to give us a rating prior to staying with us.We are happy to see you have enjoyed yourself and hope to welcome you back soon again.With kind regards,

10/10 Excellent

Pawel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything ok.
Stayed 1 night in Jan 2023
Response from Anine, Marketing and Guest Services Manager on Jan 20, 2023
Dear Mr. Pawel,Thank you for your rating.We are happy to see you have enjoyed yourself and hope to welcome you back soon again.With kindest regards,

8/10 Good

joanne

Traveled with group
Liked: Cleanliness, room comfort
Nice hotel
Lovely hotel and have stayed here a few times - lots of company conference so struggled to be served at the bar on an evening - pool needs attention as steam broken and lots of pieces of mosaic floor broken Room - very comfy bed and quiet - Shame beach loungers not available as it was a sunny weekend and would have loved to lay on the beach
Stayed 3 nights in Sep 2022
Response from Anine, Marketing and Guest Services Manager on Oct 3, 2022
Dear Ms. Joanne,Thank you for your recent visit at Haffner Hotel. We love to see a returning face and we have loved hosting you. We are very happy to see from your score and your text review you enjoyed your stay - especially our newly purchased guest beds.Wishing you a great autumn ahead and hope to welcome you back soon again.With kindest regards,

10/10 Excellent

Jolanta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Anine, Marketing and Guest Services Manager on Aug 29, 2022
Dear Ms. Jolanta,Thank you for a great review of your previous stay.It was a pleasure hosting you, and we hope to welcome you back soon again.Kindest regards,

4/10 Poor

Wiktor, Millbrae

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It is not a 5 star hotel.
Stayed 2 nights in Jul 2022
Response from Anine, Marketing and Guest Services Manager on Jul 15, 2022
Dear Mr. Wiktor, Thank you for staying with us here at Haffner Hotel. We are sorry you did not have the experience expected. Please give us a call so we can understand what has happened, and how we can assist you further. Wishing you a pleasant day,

10/10 Excellent

Anne Marie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super pobyt
Pobyt był fantastyczny. Obsługa bardzo miła i profesjonalna. Sauny i base były rewelacyjne- pełen relaks. Dodam jeszcze, ze poziom kuchni był bardzo wysoki i kolacja była pyszna. Polecamy.
Stayed 1 night in Dec 2021

10/10 Excellent

Anita

Stayed 3 nights in Oct 2021

8/10 Good

rhona

Liked: Cleanliness, staff & service, property conditions & facilities
Location was good pool area was very good
Stayed 2 nights in Sep 2021

10/10 Excellent

Sandra

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very nice staff. Amazing pool, breakfast and great location. Perfect stay.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a comfortable old fashioned hotel -we had a beautiful suite with a nicel wood paneled library , ample coffee and tea service, electric blinds-and anything we asked for was delivered. the hotel is located in a quiet part of town with lovely fin de siecle villas, a walking distance to the park and the beach, and a comfortable walk to the busy resort center.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July 30 - Aug 2
Excellent service, we ordered roomservice a couple of times and it was fast and the food was good. I can really recommend ordering up breakfast to the room! For a small fee you can get as much as you like delivered straight to your room. It was quite hard and took some time to find a parking spot in the area, so be prepared for that if you take the car. The hotel offers sun beds at the beach for a cost of 70 zl for two beds and a parasol, which was really nice. Clean and nice hotel and all in all really good.
Breakfast ordered to the room
Beach
Stayed 3 nights in Jul 2021

8/10 Good

Huda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveler

Disliked: Room comfort
Requested a twin room for 2 adults, this is the bed that 1 of the adults got, charged the same price for both adults for the stay and 1 got a fold-down camp bed
Stayed 1 night in Jun 2021

8/10 Good

Marek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Agnieszka, New Jersey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful the staff is Exceptionally friendly , The swimming pool it’s awesome I would highly recommend this hotel and definitely will come back
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thank you
Excellent facilities and very safe in covid times
Stayed 7 nights in Aug 2020

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gem of a hotel
Wonderful location and excellent and comfortable hotel. Will come again !
Stayed 3 nights in Jul 2020

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
restauracja masakra, karta dań poniżej krytyki a ceny za posiłki to niedopuszczalne - śniadanie 70 zł - to kpina
Stayed 1 night in Feb 2020

8/10 Good

Steve

Liked: Staff & service, property conditions & facilities, room comfort
Decent hotel
It's a good hotel but room keeping turn up at 9am and if you're not up by then they don't return for the rest of the day so we had the same towels for 4 days and had to chase toiletries. Might suit a business traveler more than those having a weekend way.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our room was in the wing of the hotel above the conference centre where they had a band playing for a party very loudly until 5am. It was impossible to sleep. We called to complain and they refused to ask them to reduce the noise level. The rooms have no soundproofing and they allow parties hosted in the hotel to go until the morning with no regard for their guests. We had a wedding to attend the following evening for which we were absolutely wrecked due to zero sleep the night before. We might as well have been in the room with the party ourselves. Do not stay here if you are not a part of the event in the conference centre. They have no regard for guests who are staying with them to actually sleep.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 7 nights in Aug 2019

6/10 Okay

Jolanta

Liked: Cleanliness, staff & service
Great service not property
The hotel itself is very dated. They nickel and dime you for everything. You have to pay extra for the chairs at the beach and there is a “resort fee” on top of the daily rate which was never mentioned to us until check out.
Stayed 4 nights in Aug 2019

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mrs Paula chambers
Great stay at hotel , although we were told our subveds were at a reduced rate at the beach infact they were the same price as the otgers on the beach , also not happy with the beach bar staff as they thought they could steal my change off me ,, overall beautiful hotel in a good location
Stayed 3 nights in Jul 2019

6/10 Okay

Alvin

Liked: Cleanliness, staff & service, room comfort
Generally low value of stay
Staffs are really helpful, this was the only Valuable thing here. I understood it was hotel’s hot season in July, but 1330zloty for a double premium room with a 4 years old kid, it was still pricey, because it was not including breakfast, extra 70zloty per adult. I would rather recommend Costa on Main Street.There wasn’t inform about parking tax(17zloty), 120zloty for 2 days parking. The view from our room is some ugly iron roof, and the small alley next to the old tennis stadium. Generally not recommend to come in such payment
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2019

8/10 Good

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, polite staff and great facilities
Really relaxing hotel with private beach area and bar. All staff were very polite and service was exceptional. Only issue was mosquito in our room ! Should have taken a plug in device but didn’t realise there would be mosquitos and there were no sunbeds only bar chairs. You could carry a dumbed from reception but this is too far. Bed was really comfy and hotel was very quiet so we managed to sleep well. No English channels so suggest you take your iPad and watch items on there.
Stayed 5 nights in May 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, helpful and effcient**********************
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff - bed could be more comfortable,
Stayed 4 nights in Jan 2019

10/10 Excellent

Moneeca, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old charm hotel. Great pool and spa! Nice facial. Junior suite was spacious. Beautiful bathroom! Nice walk to private beach and shops.
Stayed 3 nights in Aug 2018

10/10 Excellent

Erikas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location ... Downers the beach bar and loungers not available until late June/July could hire a lounger from reception and carry to the beach which isn't practicle in hot weather! Bed was so small and uncomfy with a topper that was too small so had to top and tail which isnt what you want to do. Great gym and pool and good location to the restaurant and bars .. great huge shopping complex in Gydnia Will return again if the beds are sorted and loungers should be available in may !
Stayed 5 nights in May 2018

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at Haffner
We’ve booked this Hotel because we have stayed there before and was brilliant fantastic experience since that nothing got worst is lovely hotel for couples business etc. They have improved few things great service staff very polite I would recommend this to anyone who’s looking for high standards relaxing moments.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Not comfortable mattress.Everthing else was ok . Breakfast to expensive and it should be until 11:30 am not 10:00 am . People sleeping little bit longer when on vacation.
Stayed 14 nights in Oct 2017

8/10 Good

Anne, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel in good position
Comfortable room, breakfasts very good. A pity no garden to sit in, just a few tables outside the front of the hotel.
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sopot
The hotel was great. Amazing bathroom and large room. Great indoor pool and spa. All the staff were friendly and helpful. Cannot fault this hotel.
Stayed 4 nights in Sep 2017

6/10 Okay

Karolina

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Mr.R D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent hotel and location. Facilities very good and the spa area plus pool perfect. A great place to stay and would highly recommend.
Stayed 5 nights in May 2017

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sopot splendour
It may not be the newest but it's still one of the best. Refurbished room was excellent - even USB ports for charging phones. Staff very friendly and proud of the Tri-City area. About 10 mins walk to Monte Cassino, 15 to Pier. Pool/spa was clean, staff helpful

10/10 Excellent

Sverre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very God
We loved this Hotel and we Will Go Back for sure!

10/10 Excellent

Agnie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb for kids!
Last weekend I stayed overnight at this hotel with my 2 year old son. It's located 5 min walk from the seafront and 10 minutes walk to the main high street. Staff are very friendly, helpful and well mannered. My son has got an alergy and I brought in my own meal for him. I was allowed to warm it up in the kitchen with no problem, which was very helpful. The room was comfortable and clean and the hotel overall was quiet offering a relaxing environment. Very nice interior, lovely restaurant area and well equipped bar. The highlight for us was the Pirate Room for kids with a balls pool, toys and games which my son loved. Perfect alternative if the weather is not so great. I highly recommend this hotel. We will definitely be back next year.