Ratings based on 334 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Helpful and friendly staff...accessible

Posted Sep 17, 2017
The staff were very friendly and helpful. Very willing to give you directions to your destination. The bus stop is just a few steps away from the entrance. The room is large and very spacious.
5 out of 5
by Christina

Old World Ambiance, Contemporary Convenience

Posted Aug 2, 2017 on Hotels
The Charles had, to me, an old-world feel to it: the large keys (not keycards), to be left at the front desk; the formality and cordiality of desk and bell staff; lobby and dining area decor. Guest rooms were roomy, comfortable, and well-equipped; the kitchen area would have facilitated an extended stay. Having come from a smaller, pricier, "modern" hotel, I was quite favorably impressed by the inherent value offered by Hotel Charles. The breakfast spread, included in my room rate, helped the day start well. I enjoyed dinner in the restaurant one night — duck entrée, with creme brûlée dessert — and recommend that if one wants to eat in. The hotel is conveniently on a bus line — 9 stops from the train station, 2 from the Rutas baths, with just about all of Budapest accessible through bus, tram, and subway connections. If I return to Budapest, I'd definitely stay at Hotel Charles.
Comment from Hotel Management
Aug 4, 2017 by Monika, Hotel Management
Dear Guest, Thank you for taking time to share your experience. It’s a pleasure to see your high scores as a sign of your satisfaction. We hope to welcome you soon again in our hotel. Best wishes, The team of Hotel Charles***
5 out of 5
Recommended
for Everyone
by A verified traveler from San Clemente, CA

Reasonably priced hotel close to city center

Posted Aug 1, 2017 on Orbitz
If you are looking for a fancy hotel with lots of upgrades, this is not for you. If you want a hotel that is clean, with attentive staff who seem to be fluent in every language, and close to the old town area of Budapest, this hotel is perfect. Yes, the rooms are a little dated, but my room was huge and had a kitchenette, so if I had needed to stay a few days, I could have even saved some money that way. The staff were helpful in booking the river cruise I wanted to take and patiently answered every question I had about transportation and directions. Great accommodations and absolutely wonderful customer service!
Comment from Hotel Management
Aug 4, 2017 by Hotel Charles***, Hotel Management
Dear Guest, Thank you for taking time to share your experience. It’s a pleasure to see your high scores as a sign of your satisfaction. We hope to welcome you soon again in our hotel. Best wishes, The team of Hotel Charles***
5 out of 5
by Wagih

Excellent service!

Posted Jul 30, 2017 on Hotels
The hotel is well maintained and the people at the front desk always ready to help and gave us good recommendations regarding restaurants. The breakfast was good and the rooms OK.
Comment from Hotel Management
Aug 2, 2017 by Monika, Hotel Management
Dear Wagih, Thank you for takng time to give us a feedback. It's a pleasure to read your satisfaction. It's happy to see that you were totally delighted with our staff. We hope to welcome you soon again as our guest. Best regards, The team of Hotel Charles***
4 out of 5
by Dhiren

Nice stay

Posted Jul 17, 2017 on Hotels
Friendly staff, nice location. Excellent food, This was my second visit.
Comment from Hotel Management
Aug 2, 2017 by Monika, Hotel Management
Dear Dhiren, Thank you for sharing your experience. It's always a pleasure to welcome returning guests. It's nice to see that you are satisfied with our hotel and our services. We hope we can welcome you soon again in our hotel. Best regards, The team of Hotel Charles***
5 out of 5
Recommended
for Everyone
by A verified traveler from Sweden

Nice hotel on the Buda side of the city

Posted Jun 28, 2017
Pros: They had nice big rooms with good beds, great breakfast and a very nice service staff.
Cons: Not to charge extra for the A/C, it should be included in the room price.
Location: You have to go by bus the city, the location is close to the center but one must take public transport or go by car.
A lovely hotel with good service with nice rooms and good breakfast. The restaurant serves gourmet food for lunch and dinner which I took on my one night stay. Free wifi is included but they charged me extra for using the A/C which was unpleasent surprise since this was not informed on expedia when I booked the room. Otherwise everything was tip top and the staff very nice and helpful with everything.
Comment from Hotel Management
Aug 6, 2017 by Hotel Charles***, Hotel Management
Dear Guest, Thank you for taking time to share your experience. It’s a pleasure to see your high scores as a sign of your satisfaction. We hope to welcome you soon again in our hotel. Best wishes, The team of Hotel Charles***
5 out of 5
by ROBERT

Conveniently located hotel

Posted Jun 19, 2017 on Hotels
The hotel was centrally located and within walking distance of Budapest attractions. The service was also very good. The breakfast was very good.
Comment from Hotel Management
Jul 31, 2017 by Monika, Hotel Management
Dear Guest, It's a pleasure to see your opinion about our hotel. We are happy that you were satisfied with our services as well as with the meal you had here. We are really looking forward to see you again. Best regards, The team of Hotel Charles***
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel

Posted May 21, 2017
Hotel was nice and clean but no air con in the room so had to have the window open through the night. This made it very noisy with the passing trains and on a busy road.
2 out of 5
by A verified traveler

Posted May 13, 2017
The hotel maximum 2 Star The bathroom is very old
4 out of 5
by Conrad

This traveler left a rating score only Posted Apr 24, 2017 on Hotels