Ratings based on 640 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from wintervklle nc

Facility Update

Posted Aug 17, 2017
Entire facility is in need of an update. Flooring in all areas in need of replacing. Overall facility appeared worn out and unkept.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2017
Clean and good experience overall. Air conditioner was a bit inconsistent though. Would stay there again!
Comment from Hotel Management
Jul 25, 2017 by Manager_2017, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay
2 out of 5
by A verified traveler from Green Bay, WI

Disappointing stay in Country Inn & Suites

Posted Jul 16, 2017
Pros: Proximity to the airport & quietness.
Cons: Hotel needs updating and more thorough cleaning of carpets & upholstery. When a 24 hr. shuttle service is promised it should be available.
Hotel appeared clean but had carpet & upholstery stains in furniture. Reservation for early morning shuttle was not arranged properly, resulting in our need to call a cab at our own expense. Unfortunate since our stays with other Country Inn & Suites have been more positive. We won't be going back to this location!
Comment from Hotel Management
Jul 18, 2017 by Manager_2017, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
3 out of 5
by A verified traveler

Will stay somewhere else

Posted Jul 9, 2017
Carpet was very worn and dirty looking everywhere. Vent in bathroom worked poorly. Alarm clock made weird static noise on and off. Person setting up breakfast was coughing into his hand and then touching stuff. Luckily we were all done. The front desk was friendly with quick check. We've stayed at other CI and S by far this was really worn out.
Comment from Hotel Management
Jul 11, 2017 by Manager_2017, Hotel Management
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
1 out of 5
by A verified traveler

Outdated, unhelpful staff, poor experience

Posted Jul 4, 2017
Pros: The location was close to airport.
Cons: Pretty much everything. See experience section above.
Location: Near airport.
Front desk staff, including manager were unhelpful and rude. Ended up having an additional guest along and as such had to pay an additional fee per night. The fee itself was not an issue but hotel staff refused to provide any type of receipt for the additional fee or anything else. Room provided was very outdated and did not match the hotel pictures on Expedia or the hotel website. Room had a musty odor that persisted the duration of the stay. Housekeeping missed our room despite no "do not disturb" tag being present and us leaving the room prior to staff working our area of the hotel. This resulted in us having to go to the front desk to get fresh towels and refill toilet paper. During check out we had to wait over 15 minutes as no staff were anywhere to be found. Called the hotel number while waiting and there was no answer. Hotel staff seemed to have no interest in being helpful/available let alone trying to ensure anyone was having a good stay. Avoid this hotel.
Comment from Hotel Management
Jul 8, 2017 by Ryan_2017, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Attleboro Ma.

Great stay

Posted Jun 29, 2017
My stay at the hotel was excellent I only had one issue and that was the microwave turntable did not work everything else was fine the staff was friendly and helpful a nice hearty breakfast and I was close to the Airport.
Comment from Hotel Management
Jul 1, 2017 by Manager_2005, Hotel Management
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Nice Hotel

Posted Jun 5, 2017
Pros: Location and breakfast
Location: Shopping and restaurant options are close by. Miller Park is only a 15 min drive.
Hotel location and staff were very good. Pool not very big, but area was clean and my kids enjoyed it. There was also nice breakfast options for my family. My room had a funky smell and the floor was 'sticky' in spots, but other rooms that were occupied by my party weren't like that and very clean, but my room as disappointing. I would try to stay again as the price was reasonable.
Comment from Hotel Management
Jun 5, 2017 by Manager_X2017, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted May 29, 2017
Great price, Good location, Great free breakfast. Family friendly.
Comment from Hotel Management
May 29, 2017 by Mnager_2017, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to the airport

Posted May 27, 2017
Nice hotel with spacious and clean rooms. The front desk staff were very helpful and were able to store our luggage prior to and after our stay. I have no complaints about my stay and would stay here again.
Comment from Hotel Management
May 29, 2017 by Manager_2017, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay
5 out of 5
by A verified traveler

Great Place

Posted May 19, 2017 on Hotels
The rooms were upgraded and the pool area included a hot tub. The staff was great and they had awesome cookies upon check-in at the front desk. I also like that they had extra blankets in the room.
Comment from Hotel Management
May 25, 2017 by Ryan, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay