Front of property

Reviews of Econo Lodge Milwaukee Airport

2 out of 5
Econo Lodge Milwaukee Airport
6541 S 13th St, Milwaukee, WI

Reviews

6.2
Rating 10 - Excellent. 151 out of 979 reviews" "
Rating 8 - Good. 231 out of 979 reviews" "
Rating 6 - Okay. 255 out of 979 reviews" "
Rating 4 - Poor. 158 out of 979 reviews" "
Rating 2 - Terrible. 184 out of 979 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

jervis

Stayed 1 night in Dec 2023
Response from Manager on Jan 22, 2024
Hello jervis,We're delighted to hear that you had a fantastic stay at our hotel! We strive to provide exceptional experiences to all of our guests. We hope to welcome you back in the near future for another memorable stay!

10/10 Excellent

Theresa

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Theresa,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a great experience with us. It was our pleasure to serve you, and we hope to welcome you back soon for another excellent stay.

10/10 Excellent

Leesa

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tommie

Good
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Tommie,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

rita

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello rita,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!.

10/10 Excellent

Calvin

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Calvin,We're thrilled to hear that you had a fantastic stay at our hotel! Your satisfaction is our top priority, and we're thrilled that we were able to provide you with a wonderful experience. If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean rooms, easy check-in. Staff called the room 30 minutes after check in to make sure everything was good.
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello Sarah,Thank you for sharing your positive experience with us! We're delighted to hear that you found our rooms to be nice and clean, and that our check-in process was easy. Our team takes pride in providing excellent service, including following up with guests to ensure their satisfaction. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Samantha

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Samantha, We appreciate you choosing our hotel for your stay. If there is anything specific that you would like to share regarding your experience, please reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Blanca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stores around
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Blanca,Thank you for your feedback regarding the stores around our hotel. We apologize for any inconvenience you may have experienced. We understand that the proximity of stores is an important aspect for our guests. We appreciate your comments and will take them into consideration for future improvements. Should you have any further concerns, we kindly recommend contacting our management directly.

2/10 Terrible

Ibrahim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
misleading advertisement (says breakfast included) but actually the breakfast is just donuts and coffee and it will go out very quickly !!
Stayed 5 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Ibrahim, Thank you for bringing this to our attention. We apologize for any confusion regarding the breakfast offering. We appreciate your feedback and will take it into consideration for future improvements.

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Karen,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are glad to hear that you enjoyed your time with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back again in the future.

10/10 Excellent

Paul

Stayed 7 nights in Dec 2023
Response from Manager on Jan 6, 2024
Hello Paul,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. Should you have any further feedback or if there's anything else we can do for you, please don't hesitate to reach out. We hope to welcome you back soon for another excellent stay.

8/10 Good

Ben

Liked: Cleanliness, property conditions & facilities
Rocky start with some miscommunication but great for it's price, very close to bus stops and airpot
Stayed 4 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello Ben,Thank you for sharing your feedback with us. We apologize for the miscommunication you experienced during your stay. We're glad to hear that you found the hotel to be convenient in terms of its proximity to bus stops and the airport. We appreciate your support and hope to have another opportunity to exceed your expectations in the future.

10/10 Excellent

Blanca

Stayed 2 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Blanca,We appreciate your positive rating and are delighted to hear that you had a pleasant stay at our hotel. We hope to welcome you back in the future for another exceptional experience.

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurants etc
Stayed 3 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello Blanca,Thank you for your feedback regarding the hotel's convenient location near restaurants. We are pleased to hear that you enjoyed the proximity to dining options during your stay. We appreciate your valuable input and hope to welcome you back in the future.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus line
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Blanca,Thank you for sharing your feedback on your recent stay with us. We apologize for any inconvenience or frustrations you experienced with the bus line. We understand the importance of reliable transportation options for our guests and will share your comments with our team for further review. We appreciate your understanding and hope we can welcome you back for a more seamless experience in the future.

2/10 Terrible

Dania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend the extra $ and go elsewhere
This place deserves 0 stars. Rooms were small and dirty. My girlfriend literally had to clean the floor and surfaces as soon as we arrived. The carpet hasnt been cleaned in a decade or so and definitely needs to be replaced. Hotel attendants didn't speak English and offered little to no help. The "free" breakfast included day old donuts and coffee. I understand budget friendly but we got very little sleep having to worry about bed bugs.
Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Hello Dania, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback and will share it with our team to help us improve. We strive to provide clean and comfortable accommodations for our guests. Should you need further assistance, please contact our management directly.

10/10 Excellent

Cindy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convince
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Cindy,Thank you for your recent stay at our hotel. We appreciate your feedback and regret to hear that your experience did not meet your expectations. We strive to provide excellent service and a comfortable stay for all of our guests. If there is anything specific you would like to address, please don't hesitate to contact our management team. We value your input and hope to have the opportunity to welcome you back in the future.

6/10 Okay

erika

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello erika,Thank you for the outstanding rating! We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 Good

Molly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Molly,Thank you for your positive review! We're delighted to know that you had a wonderful experience at our hotel. We look forward to welcoming you back soon!

4/10 Poor

Dominique

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Dominique,Dear valued guest, thank you for your positive rating! We appreciate your feedback and would love to know how we can make your next stay even better. We look forward to welcoming you back soon! #CustomerSatisfaction

2/10 Terrible

Heidi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the front desk was so rude and condescending, I even asked her at one point if she was mad at me lol I would never stay here again. The shampoo and conditioner bottles had obviously been used before.
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Heidi ,I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Kristen

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible customer service
They gave away my room and I was stuck without accomidations.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Kristen,Guest satisfaction is our number one objective so we really appreciate the input regarding our room. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Lucy,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Tatyana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Tatyana,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Jensen

Stayed 2 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello Jensen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Manuel

Stayed 3 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Manuel,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Great and cheap place to stay!
Stayed 2 nights in Sep 2023
Response from Manager on Sep 6, 2023
Hello Stacy,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you're looking for clean and modern dont stay here looked behind the nightstand and there was so much trash the breakfast is a joke carpets are dirty and stained everywhere looks like they havent cleaned them in a very long time just overall disappointed in this property
Stayed 2 nights in Aug 2023
Response from Manager on Aug 26, 2023
Dear Guest, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish hotel had an elevator.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 15, 2023
Hi Pat,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 Terrible

Gary

Traveled with partner
Tv wasn’t working properly Toilet didn’t work Room dirty
Stayed 1 night in Jul 2023
Response from Manager on Jul 31, 2023
Hello Gary, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

8/10 Good

Brittini

Traveled with group
I like nice place quiet
Stayed 2 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hi Brittini,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Peter

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was run down. Lots of broken things and cigarette burns. It was a non-smoking room that smelled of smoke. There were several sketchy people wandering around the grounds/building. The staff was extremely nice and accommodating. We had no real issues but there were some things that made me uncomfortable.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Peter, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Jacquie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello Jacquie, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Paul

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The rooms were clean and in okay shape but looking for amenities this is not the place. They have coffee and donuts for breakfast we expect a little more for breakfast. If you are looking for a pool there is not one. If you are looking for a reasonable hotel with not a lot of amenities this is the place.
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Paul, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

8/10 Good

Carmen

Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello Carmen,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Yuneira

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Ok for rest
Stayed 1 night in Jul 2023
Response from Manager on Jul 22, 2023
Hello Yuneira, thank you for your time in reviewing our hotel and hope to see you next time on your stay.

8/10 Good

Catherine

Traveled with family
Got this booking at the last minute as our other booking fell through when we arrived into Milwaukee,so we were glad to find a room during Summerfest! The property was clean,staff were helpful and there was a complimentary airport shuttle bus which was super convenient.
Stayed 1 night in Jul 2023
Response from Manager on Jul 22, 2023
Hello Catherine, thank you for your time in reviewing our hotel, that you enjoyed your stay and much appreciate your compliments on our airport shuttle service, we always try to make an extra effort in fulfilling our guests needs.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely accommodating.
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Dear Jessica, thank you for your time in reviewing our hotel and hope to see you next time on your stay.

6/10 Okay

Edwin

Stayed 4 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello Edwin,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

FRANK

Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Frank, thank you for reviewing our hotel and hoping to see you next time.

10/10 Excellent

Shiloh

Stayed 1 night in Jun 2023
Response from Manager on Jun 22, 2023
Hello Shiloh,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Alisha

Stayed 2 nights in Dec 2022
Response from Manager on Jun 12, 2023
Hello Alisha, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Matin

Stayed 3 nights in Jun 2023
Response from Manager on Jun 8, 2023
Hello Matin,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Timothy

Traveled with partner
Disliked: Property conditions & facilities
It smelled like smoke in the hallways and in our bathroom!
Stayed 1 night in Jun 2023
Response from Manager on Jun 5, 2023
Hello Timothy, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Kane, Aberdeen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really broken down place. Nice staff, though.
Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hello Kane, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lady at the desk was super friendly and helpful
Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hi Sandra,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Jason

Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hello Jason,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 24, 2023
Dear Guest,Thank you for the time in reviewing our hotel and hope to see you next time

2/10 Terrible

La Toyia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Peter at the front desk was very unprofessional. I checked in at night and his attitude was rude, unfriendly and unwelcoming. Based on his demonstration alone I will never stay at this hotel.
Stayed 2 nights in May 2023
Response from Manager on May 19, 2023
Hello La Toyia, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.