Lunch and dinner served, French cuisine
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Reviews of Appart'City Collection Genève Aéroport – Ferney Voltaire

4 out of 5
Appart'City Collection Genève Aéroport – Ferney Voltaire
11 Avenue Des Sablonnières, Ferney-Voltaire, Ain

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 136 reviews" "
Rating 8 - Good. 36 out of 136 reviews" "
Rating 6 - Okay. 6 out of 136 reviews" "
Rating 4 - Poor. 2 out of 136 reviews" "
Rating 2 - Terrible. 7 out of 136 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property highly recommended
Stayed 6 nights in Mar 2024

10/10 Excellent

Fabio Emanuele

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
recently refurbished, clean, well located near Geneva and the airport, great staff ...
Stayed 5 nights in Mar 2024

8/10 Good

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Douglas

Stayed 3 nights in Feb 2024

10/10 Excellent

Spencer

Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. Amazing interior, quiet and intimate bar with friendly French staff! Amazing night crew/team. Lucas(bartender) and the night manager Atiq! Lovely rooms with comfy beds and great food and drinks! I will Definitely will come back!!!

4/10 Poor

Jessica

Liked: Staff & service
I booked this hotel purely for the reason that it was a 6 minute drive from the airport and I had a 12 hour layover. I didn’t expect it to cost me 35CHF in each direction to get to and from the airport. There is mention of a bus but when you have to be at the airport at 5am, it’s not something you want to deal with. Ubers don’t come here so at the mercy of the taxis- I’m used to nyc prices but $35 for a 6 minute drive! Should have spent a bit more and stayed but lake Geneva. The lady at reception couldn’t have been nicer, helpful, very kind. My room unfortunately faced the road/airport so could hear places taking off. There was a hair in my bed and the plug in the bath tub was permanently down. Nothing like some cold bath water to stand in for your morning shower. I am sure had I complained she would have moved me but as I was there so short a time I didn’t want to bother.
Response from JB GM on Mar 1, 2024
Dear Jessica We thank you for taking the time to give us your comments regarding your stay in our Appart'City Collection Genève Aéroport Ferney Voltaire hotel.We are very sorry for the facts reported, however we are not responsible for the pricing of taxi journeys to or from the airport. Border complexity creates constraints in customer care due to different regulations between the two countries.Regretting not having been able to satisfy you

2/10 Terrible

Anthony, Old Trafford

Business traveler
Liked: Cleanliness
Disliked: Staff & service
After a pleasant arrival and first nights sleep, prior to leaving the hotel i discussed at lrnght with the Manager Claudia from Sardinia. I explained that my travel arrangements had changed and i was heading to the United Nations offices, that i required a further nights stay. I was required to make a small transaction to confirm the reservation. Everything was fine approximately 6 hours later, on my return, i was informed that no rooms were available. I was shocked and explained that my luggage was still in my bedroom and that i had paid a deposit with Claudia iearlier in the morning. The man, eho previously explained that he had served in the American military didnt care and was ibnoxoius, rude and very unpleasant. After 1 hour of me trying to arrange alternative arrangements, the evening msnager called the police. I explained that i wanted to film events because it was extreme and i didn't want any grey areas with him lying to the police. The duty manager refused permission. Perhaps 15 minutes later the police arrived and i briefly explained the predicament. The police officer was polite and professional. After approximately 5 minutes the two police officers left the hotel reception and came outside where i was stood. I was shouted at and explocity told to move from the hotel. I explained that my luggage was in the bedroom and i hadn't done anything the officer shouted again, i had to leave. It was now approximately 01.30 and i had not wifi connection became of severe
Stayed 1 night in Dec 2023
Response from JB GM on Mar 1, 2024
Dear AnthonyWe thank you for taking the time to give us your comments regarding your stay in our Appart'City Collection Genève Aéroport Ferney Voltaire hotel.We are completely sorry for the facts reported. However, it is surprising to have comments in February 2024 for a stay having taken place in December 2023... We will investigate to clarify and understand the ins and outs of your comments. Police intervention is always the last alternative we use and never without a valid reasonRegretting not having been able to satisfy you

10/10 Excellent

Hooman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty awesome if you have a car.
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gregory, New York

Stayed 1 night in Dec 2023

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Geneve Airoport. Modern hotel with great atmosphere. Nicely decorated. Highly recommended. Only detail to improve: needs conditioner in the shower.
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the airport
This is a lovely hotel. The rooms are spacious and well appointed. It’s all to a very high standard and very clean. It is very close to the airport although is actually in France which I didn’t realise when I booked. However it’s well served by the bus service and you’re in the centre of Geneva in 30 minutes.
Stayed 2 nights in Nov 2023

10/10 Excellent

Keammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay for the value
The quality far exceeds the value of the hotel and services it provided. Most especially 10-15 minutes away from Geneva.
Stayed 1 night in Oct 2023

10/10 Excellent

Massimo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Tamara, North Potomac

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near GVA. Nicely decorated! The room and bathroom have plenty of space. We had amazing dinner at hotel's restaurant.
Stayed 1 night in Sep 2023

8/10 Good

Luisa

Liked: Cleanliness, property conditions & facilities
Nice overall
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jojo, Brampton

Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here a couple times. The property is clean and the staff are accommodating. Would certainly stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel 3 different times during this trip. It was our favorite place we stayed during our two weeks in Switzerland. It is actually in France but very convenient to Genève.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an easy access to the Geneva airport. It is clean, quiet and rooms are comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and easy access to bus to Geneva.
Stayed 2 nights in Sep 2023

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Abdallah

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The room was updated. No problem there. The real problem is the cleanliness and the service. The AC was very noisy to the point where I couldn't sleep. I told the front desk in the morning and I guess they did something to reduce the noise but now it is not cool enough. The real problem is with the room service. They didn't clean the floor or pick up and replace the coffee cups or replenish coffee pods. The last night (we stayed 6 nights) we came to the room and the beds weren't even made. I want to mention the reason I picked this hotel is the price in comparison with hotels in Geneva. That is where we spent our time and came to the hotel to sleep only. I'll be travelling often to Geneva in the next 3 years and this hotel is off my list. I guess you get what you pay for.
Stayed 6 nights in Sep 2023
Response from Appart'City Collection Team on Sep 20, 2023
Dear AbdallahThank you for taking the time to send us your comments about your stay at our Appart'City Collection Genève Aéroport Ferney Voltaire hotel.We are very sorry that we did not live up to your expectations during your stay. We do our utmost every day to provide you with the best possible service.There has obviously been a misunderstanding about the frequency of room cleaning. For stays of more than 5 nights, the rooms are cleaned weekly; for shorter stays, they are cleaned daily, which also explains the reduction in our rates according to the length of stay. Regretting that we were unable to satisfy you

8/10 Good

gowribala

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for public transportation.
Stayed 1 night in Sep 2023

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night at this hotel and it was really nice. The interior feels completely renovated and new and it was clean. The staff was friendly. The bed and pillows were comfortable and the shower felt new and clean.
Stayed 1 night in Aug 2023

10/10 Excellent

meshal

Liked: Cleanliness, staff & service, property conditions & facilities
Best to travel
Stayed 1 night in Aug 2023

8/10 Good

Henry

Stayed 1 night in Aug 2023

10/10 Excellent

Mireya, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel está ubicado en el área francesa a 13 minutos del aeropuerto de Ginebra. Así que el precio está súper bueno … el hotel es limpio, la habitación muy confortable y el desayuno delicioso. Además de un staf maravilloso…. Yo recomiendo este hotel
Stayed 2 nights in Aug 2023

8/10 Good

Amrit

Stayed 2 nights in Aug 2023

10/10 Excellent

Bassem

Liked: Cleanliness, staff & service, property conditions & facilities
Near to airport and Geneva downtown
Stayed 1 night in Aug 2023

2/10 Terrible

Babacar

Stayed 12 nights in Jan 2023

10/10 Excellent

Pips, Sargans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very nice, comfortable and very clean. The Staff were all wonderful and friendly. Good to stop for 1 night to rest.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

8/10 Good

Melissa Ebenye

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 6 nights in Jul 2023

6/10 Okay

Kazuhide, New York

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Plus: spacious; nespresso-like machine; wooden floor; spacious bathroom. Minus: room was not ready. Bedsheets on the floor, not fixed despite reminding the cleaners twice. Had to ask for clean sheets when we came back from the dinner, though the receptionist said that he could not do anything.
Stayed 3 nights in Jul 2023

10/10 Excellent

Andre Jr

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. The property is only 20 minutes drive from the airport in a very quiet neighborhood!
Stayed 1 night in Jun 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Kerstin

Stayed 1 night in Jun 2023

10/10 Excellent

Carlos I

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2023

8/10 Good

Kiah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close to an airport bus stop. About a 20 minute drive from the city. Great place to stay if you’re only in Geneva for a day.
Stayed 1 night in May 2023

10/10 Excellent

Kimberly, Noblesville

Stayed 1 night in Apr 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

8/10 Good

Ellen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Palexpo
Lovely comfortable bed, and modern fittings. I loved the bathroom, the style was beautiful. I had a kitchen in my room, although I didn't use it, it was a lovely feature to have. It would be good to have some complimentary water, but apart from that, lovely stay!
Stayed 3 nights in Mar 2023

10/10 Excellent

Thomas

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable serviced hotel appt.
Comfortable newly furnished hotel appartement with sufficiently big rooms. The standard single room was quiet and bright. The bathroom of equally good and clean condition. There is a Nespresso machine. Supply of capsules is provided only at the first day, hereafter they are available at -.50 € at the bar. Breakfast is served at the Lobby level. I did not take it. The bus station to the Geneva is in 5 minutes walking distance. The centre of Ferney Voltaire with shops is in easy walking distance as well. A good alternative to the expensive Geneva accommodations.
Stayed 3 nights in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great place!
Amazing hotel. Really loved the place and location to the Geneva Airport. Easy to get there by public transport too (city bus line 66)
Stayed 1 night in Dec 2022

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay for business purpose
Very good stay for business purpose. The restaurant closes quite early (20.30). But they provided with room service. The gym is very small but practical. Good experience overall.
Stayed 1 night in Oct 2022

10/10 Excellent

David, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 6 nights in Sep 2022