Daily buffet breakfast (EUR 16.90 per person)

Reviews of Zenitude Hôtel - Résidences Divonne Confort

4 out of 5
Zenitude Hôtel - Résidences Divonne Confort
522 Avenue Marcel Anthonioz, Divonne-les-Bains

Reviews

8.0

Very Good

Rating 10 - Excellent. 151 out of 474 reviews" "
Rating 8 - Good. 201 out of 474 reviews" "
Rating 6 - Okay. 73 out of 474 reviews" "
Rating 4 - Poor. 26 out of 474 reviews" "
Rating 2 - Terrible. 23 out of 474 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Dragan

Business traveler
Stayed 2 nights in Oct 2023

10/10 Excellent

FIRAS

Traveled with family
Liked: Cleanliness, room comfort
Wonderful hotel
Stayed 2 nights in Jul 2023

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, room comfort
European vacation
The staff were so accommodating and the hotel was in an excellent condition.
Stayed 6 nights in Jun 2023

2/10 Terrible

Razan

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This is more of a hostel than a hotel. The hallways smell dirty and the rooms look different than the website. I won’t be staying there again.
Stayed 1 night in Jun 2023

2/10 Terrible

Mary

Traveled with partner
Liked: Amenities, property conditions & facilities
We only stayed one night before a flight so it was good for that purpose. They do need to clean common areas (vacuum the carpets) better, but the room was good. The restaurant the receptionist recommended was actually closed on Monday (as were others in the area) so we ended up driving to dinner.
Stayed 1 night in May 2023

8/10 Good

Maria L

Liked: Cleanliness
Very quiet, the little town is adorable! We were not aware we were in France until we got to the store and we tried to communicate. Transportation was a challenge but once we oriented ourselves it went great!
Stayed 3 nights in Sep 2022

10/10 Excellent

Patti

Liked: Cleanliness
Stayed 3 nights in Feb 2022
Response from Silvana on Mar 7, 2022
Bonjour, Nous vous remercions pour votre commentaire. Nous sommes ravis que votre séjour parmi nous correspondait à vos attentes. Au plaisir de vous revoir parmi nous, Cordialement,

8/10 Good

Guy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Comfortable room - we appreciated the mountain view. We couldn’t understand the heating controls so unable to turn down the heat. Otherwise very pleasant stay.
Stayed 7 nights in Mar 2020
Response from Rivo on Mar 11, 2020
Hi, We say thank you for your appreciation, we will do the best especially for the heating but also for all things here. Wishing you to come back to our residence. Kind regards and wishing you a pleasant day

6/10 Okay

INDRA

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Feb 2020
Response from BARI on Feb 29, 2020
Bonjour, Nous vous remercions pour votre séjour que nous espérons vous a donné satisfaction. En espérant vous accueillir prochainement dans une de nos résidences ZENITUDE. Cordialement

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendly good size rooms. 5 nights and no towel replacements or toilet paper
Stayed 5 nights in Dec 2019
Response from Bari on Jan 8, 2020
Dear Guest, Thank you very much for choosing our residence. We are very sorry regarding the incovenience about the cleaning.We are a residence and the particularity is when you stay less than 7 nights, the cleaning service is not included. On your next stay, you could ask to us to change the towels, we would be happy to do that. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Sonia on Nov 21, 2019
Cher client, Toute l’équipe a été ravie de vous accueillir de son établissement. La satisfaction de nos clients est au cœur de nos préoccupations, ainsi nous sommes ravis que vous ayez apprécié votre séjour parmi nous. A très bientôt chez Zenitude Cordialement, Sonia

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Not clean very low budget hotel owner was changed and the upkeep of the hotel is poor.
Stayed 4 nights in Sep 2019
Response from Sonia on Sep 28, 2019
Dear Guest, We thank your for your stay in our residence and for taking time to give us your feedback. Best regards, Sonia

6/10 Okay

William

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
What a disappointment. The room was not clean, the shower did not function properly, and the heater barely functioned. This is a two-star facility.
Stayed 1 night in Sep 2019
Response from DANIEL on Sep 12, 2019
Dear Sir, We are sorry for the inconvenience you have suffered. As for heating, we have a general air conditioning system and we have not gone into heating yet. For information, our team is present 24 hours and listening to you in case of problem

8/10 Good

Stephen

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Reasonable hotel
Reasonable hotel for a stop along our journey. The rooms were comfortable but in need of some maintenance - we noted stained carpets and marked walls. Parking was fine with street or secure parking options. It is a short walk to the town centre for restaurants, of which there are a few choices.
Stayed 1 night in Jul 2019
Response from Sonia on Aug 13, 2019
Dear Mr Stephen, First of all, we thank you for staying in our residence and then for taking time to give us your feedback. We are pleased to read that you enjoyed your stay with us and hope to see you again soon. Best regards, Sonia

6/10 Okay

Verified traveler

Traveled with family
It is fine as an apartment with long stay. But I will rated as a 3 star hotel
Stayed 1 night in Jul 2019
Response from Sonia on Aug 1, 2019
Dear Guest, First of all we thank you for your stay in our Zenitude apart'hotel and for taking time to give us your feeback. Kind regards, Sonia

6/10 Okay

Verified traveler

Liked: Amenities
Disliked: Cleanliness
Stayed 1 night in Jul 2019
Response from Sonia on Jul 25, 2019
Cher Client, Nous vous remercions d'avoir séjourné dans notre résidence et d'avoir pris le temps de noter votre séjour. Cordialement, Sonia

2/10 Terrible

Hsin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is undergoing an ownership change and was out of order. Obviously it is under remodeling since we saw construction materials piled up next to the lobby entrance. The room cleaning was poorly done. Trash in the bath room and kitchen was not removed, and worst of all, there was no towels at all. The room had dusty smell and made us feel ill.
Stayed 1 night in Jun 2019
Response from Sonia on Jul 13, 2019
Dear Guest, We thank you for your feedback. Regarding this one, indeed we are changing the brand of the residence but are still here for our guests. We do not understand why are we learning all your feedback here. Our team is available for you and our other guests 24 hours so you could just inform us. Regarding the smell of the room, we never received a complaint and the worst is that you are telling that you felt ill but you told no one at the reception about that. Please note that during all your stay, we you asked something, we were here for your and regarding different things, we explained everything. Best regards, Sonia

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice find
Very nice place to stay outside of Geneva. The local area is beautiful.
Stayed 1 night in Jun 2019
Response from B.R on Jul 11, 2019
Thank you for your feedback. We hope to see you on next time. Best regards

10/10 Excellent

rajshekhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay around Geneva
Amazing place to stay, excellent locality
Stayed 1 night in Jun 2019
Response from BARI on Jun 23, 2019
Dear Mr RAJSHEKHAR, Thank you very much for your stay and your feedback. Hope to see you on next time. Best regards

6/10 Okay

Verified traveler

Stayed 6 nights in May 2019
Response from Sonia on May 18, 2019
Bonjour, Nous vous remercions d'avoir séjourné dans notre résidence et d'avoir pris le temps de noter notre établissement. Bien cordialement, Sonia

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, I would stay there again. Excellent place.
Stayed 1 night in Feb 2019
Response from Joan on Feb 26, 2019
Dear customer, We thank you for your comment. Hoping to see you soon in our residence. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and friendly staff Breakfast hould have better. Very good location.nice town
Stayed 4 nights in Dec 2018
Response from Sonia on Jan 15, 2019
Dear Guest, We thank you for choosing our residence and are pleased to read that you enjoyed your stay with us. We hope tohave once again the pleasure to welcome you again soon. Best regards, Sonia

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, room comfort
Great apartment hotel
Excellent WiFi connection. Pleasant staff. Well located with easy access to many places of interest.
Stayed 2 nights in Dec 2018
Response from Sonia on Dec 10, 2018
Dear Mrs Carolyn, First of all we thank you for choosing our residence and for taking time to give us your feedback. We are pleased to read that you enjoyed your stay and our services. We hope to see you again soon and wish you good Holidays. Kind regards, The Reception Team

6/10 Okay

Tareq, saudi arabia

Liked: Cleanliness, staff & service
Nice apartment
Its in very quite area , the town is very small so every thing is nearby. The apartment is clean but very small and its not modern. The location is very nice. The staff are very nice and friendly.
Stayed 1 night in Jun 2018
Response from Sonia on Jun 29, 2018
Dear Mr Tareq, We thank you for choosing our residence for your stay and for taking time to give us your feedback. We are very pleased to read that you enjoyed your stay and hope to see you again soon. Best regards, Sonia

8/10 Good

John

Liked: Staff & service, room comfort
Cheap and convenient apartment, nice small town
We stayed for 3 nights here at the start of April 2018 in order to explore the local areas of France and Switzerland. For this purpose the hotel was ideal, being close to the motorway, and walkable to the local shops and bars of Divonne les Bains, as well as having an amazing view of the river and the Jura mountains. The apartment itself was basic, with a 2-ring hob, microwave, fridge and plates etc. Lack of a grill/oven made cooking a little more thought-required than we anticipated. The biggest drawback was the reception area, which was being re-furbished. It was very dusty as the carpets were being replaced, which put us off eating at the hotel. We were unhappy not to be warned of the work when we booked, however, it wasn't audible from our room, and aside from making the hotel look unwelcoming when we arrived didn't really impact our stay much.
Response from Sonia on Apr 10, 2018
Dear Mr John, First of all, we thank your for choosing our residence for your stay and for taking time to give us your feedback. We are pleased to read that you enjoyed your stay with us. Indeed, we are doing some refreshments in our residence to make it more comfortable for our guests and we are sorry for the inconvenient. We hope that this won't affect your next stay in our residence or one of the Appart'City aparthotels. Best regards, Sonia

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight close to Switzerland
Overnight for the Geneva Motorshow - all other rooms were booked nearby. Nice staff, easy check-in and 1 bedroon appartment was comfortable. Needs a bit of a renewal but overall clean and quiet. Breakfast is OK for the price. Easy parking. Pet Friendly - Recommend
Stayed 1 night in Mar 2018
Response from Sonia on Mar 17, 2018
Dear Mr Leonardo, Thank you for coming in our residence and taking time to give us your feedback. We are very pleased to see that you enjoyed your stay and our services. Wishing you a nice day, Best regards, Sonia

8/10 Good

William, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large apartment on the edge of Divonne
Large apartment with separate bathroom, toilet, kitchen, bedroom and lounge. The bathroom includes a bath and separate shower. Kitchen area had good lighting and ventilation. A dishwasher was provided. The kitchen appeared generally well equipped but lacked some basic things, such as frying pan, bottle opener & chopping board. The lounge was huge with a comfortable sofa, dining table and TV. The heating worked well. It was very cold when we visited and the apartment remained comfortable at all times. Located about 10 minutes walking distance from the town centre.
Stayed 6 nights in Feb 2018
Response from Sonia on Mar 5, 2018
Dear Mr William, first of all, we thank you for having choosed our residence to spend your holidays and then for taking time to give us your feedback. This one helps us to improve your and our guests' comfort. We are very pleased to see that you enjoyed your stay with us and we hope to see you again soon. Best regards, Sonia

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, had a rental so it is easy to get around, local shops within walking distance. Large studio, all you need for short stay. Only issue, is a weird hot water system which requires the water to run for sometime before the hot water comes through.
Stayed 5 nights in Jan 2018
Response from Sonia on Jan 10, 2018
Dear Mr Gabriel, Thank you for taking time to give us your feedback. We are pleased to see that you enjoyed your stay in our residence. We hope to see you again soon. Best regards, Sonia

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable and good location, helpful staff, no complaints at all
Stayed 6 nights in Dec 2017
Response from Sonia on Jan 7, 2018
Dear Mrs Anne, First of all we thank you for choosing our residence and for taking time to give us your feedback. We are very pleased to see that you enjoyed your stay with us. We hope to see you again very soon. Best regards, Sonia

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Thanks.
Excellent place to stay. Much better than the local hotels.
Stayed 2 nights in Oct 2017
Dear Mr Kevin, We thank you for having taken time to give your feedback and we are pleased to see that you enjoyed your stay in our Appart'City in Divonne Les bains. We hope to see you soon. Best regards, The reception Team

10/10 Excellent

Malachy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Dear Guest, Thank you for taking time to give us your feedback. Best regards, The Reception team

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Pillow
I suggest that you change the pillow immediately Thanks
Stayed 2 nights in Aug 2017
Response from Sonia on Nov 30, 2017
Dear Guest, Thank you for taking time to give us your feedback. Indeed, the pillow are going to be changed very soon. We hope to see you again soon. Best regards The Reception Team

4/10 Poor

JG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Where should we start.... This apartment hotel was highly recommended by friends who had family and friends stay there over the years when it used to cater to business guests....however...it appears service level or management or something has changed...........selected because it was only 15-20mins from friends in Givrins Negatives::Check-in was OK - however no electronic key - still OK.We got to the room - a bit of a musky smell - so opened the windows for fresh air. Next morning, noticed weird smell in toilet (separate area from bathroom) - had to leave some citrus soap in a cup daily to counter this. It gets better - my husband had to take out the trash (no cleaning - we were traveling with a baby - so imagine diapers, food). We were informed if you stay 4-7 days they clean once- we stayed 6 days - no one came until the day before we left when i called the front desk to complain again - since no response from other days - it was pointless at this time - just asked for new towels. Our apartment had an outer door which used an electronic key - we were not given this key - we returned late one night to find the door locked - my husband went downstairs to the front desk, he was provided the key and asked to return - gasp...because they did not have enough keys for the people checking in that weekend - i guess current guests did not matter. We ran out of bathroom tissue - informed the front desk - we were informed it would be brought to the room, 2 hours later, called the f
Stayed 6 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really enjoyed my stay. Room very comfortable. Staff very helpful. Parking no issue, Wifi good.
Stayed 1 night in Jun 2017
Response from Sonia on Nov 30, 2017
Dear Guest, Thank you for choosing our hotel and for taking time to give us yoou feedback. We are very pleased to see that you enjoyed your stay and hope to see you again soon. Best regards, The Reception Team

8/10 Good

Inayat, Karachi, Pakistan

Liked: Cleanliness, staff & service, room comfort
Nice place
Needs to put some more amenities like hair dryer & Iron, wiper & a floor cleaning mop

2/10 Terrible

meenu, london

Disliked: Cleanliness, property conditions & facilities, room comfort
Apartment on 3 floor , chairs were broken ,sofa be
Room was ok but chairs were broken sofa was torn , bath was ok ,no cleaning daily , no proper utensils .no shuttle on Sunday .it is in a village

6/10 Okay

Jamal, UAE

Disliked: Cleanliness, room comfort
The room not clean. Noisy ,

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good hotel near geneva,quiet,
Small rooms,weekly rooms service,11 check out, dirty room ,good reception,

6/10 Okay

Carol, San Jose

Liked: Staff & service
Ok hotel a little far from Geneva, Switzerland.
Overall it was a pleasant stay. The room size was decent for a hotel in France. I wanted to stay near Geneva, Switzerland and this hotel was the only one available during the time I was there for business. It's about a 20 minute car ride to Geneva. The area Divonne les Bains was a small town area. There is a casino nearby, about a 10 minute walk away from this hotel. The restaurants nearby closes a little early, and there aren't too many shops around. It was a quiet area, if you prefer to be away from the hustle and bustle of the city.

4/10 Poor

Sadia, Kwt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location but not a 4 star hôtel
The rooms are small the bathroom broken the bed not confortable and no cleaning during the 2 days. The Internet was not free and I had to pay extra for it and for the parking.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and nice hotel.
The staff was extremely friendly, courteous and helpful. They made our stay enjoyable.

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Average hotel with the basics
Fairly average hotel with a basic room restaurant and bar facilities very limited for a 4 star

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst hotel I have been lived in my life dirty

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The hotel is very nice ,location is wonderful and near the city center of Geneva almost 12 k.m and besid the hotel restraints ,sober market

10/10 Excellent

Mary, T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely spacious room in a safe area.
This was the best price of any hotel on our trip and very pleasant.

8/10 Good

Robert

Liked: Staff & service
Disliked: Cleanliness, room comfort

4/10 Poor

traveler , Florida

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mistakes at Check in, check out...
At checking in, I have been (twice) assigned a room where somebody else already lived...clearly poorly trained staff (this staff member admitted that he is 3rd day on the job). The manager interfered and assigned a different (upgraded) room, but did not apologize for the mess at check in... At checking out another incident: the same staff member who checked me in tried to collect from me the cost of the stay, although the hotel has been prepayed through EXPEDIA. Fortunately I had a proof that it has been prepayed. As a result my check out has been slow, and I was almost late for my flight. Otherwise a good hotel, I have stayed there many times.

6/10 Okay

Verified traveler

Fine but outdated apartment hotel, would use again
I liked the stay at the hotel to a certain extend. It was quiet, the bed was alright and the Internet worked. The shower was fine so actually no complaints. The overall feeling for the room was that it really needs refurbishment but for the price compared to other options I guess it is fair.