Ratings based on 57 Verified Reviews

4.6 out of 5
84% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Miami

Cannot control the temperature of the room

Posted Mar 19, 2017
For me a 5 star de luxe hotel has to offer the guest a good night sleep. The room was very hot and we tried to turn on the air conditioning and turn off the heater but this was not possible because the hotel in winter does not turn on the Ac. So they brought us a little and noisy fan to help. We had to open the windows and curtain in order to be able to sleep and not sofocate. This meant not a having a dark room and noise because the room was facing a plaza. We have been traveling for 3 weeks and this is the only hotel in which we've had this problem. The hotel did not apologized nor give us any discount for the discomfort.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Hotel great restaurant not

Posted Feb 26, 2017
Cons: The restaurant. Breakfast should have been included $100 for 2 for breakfast buffet?...NO
I booked hotel because of the restaurant reviews. My meal was mediocre, the service poor and the price outrageous for what was received. Hotel staff made up for what the restaurant lacked but I wouldn't have picked the location had I known what I was getting.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 28, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 4, 2016 on Hotels
5 out of 5
by A verified traveler

An absolute gem of a hotel with lovely hotel staff

Posted Oct 26, 2016 on Hotels
Our stay was perfect in every way. This is a spectacular location and the hotel is excellent. Our suite ( 409 ) is absolutely fantastic, even George Clooney stays in this room!!!
5 out of 5
by A verified traveler

Berautiful hotel in a brilliant location

Posted Oct 25, 2016 on Hotels
Amazing hotel in a great location Room 409 is absolutely amazing.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 11, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 6, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 28, 2016
Only a one night stay, but very nice. A little expensive but you get what you pay for!
4 out of 5
by Leti

This traveler left a rating score only Posted Jul 25, 2016 on Hotels