Ratings based on 110 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Not up to it's name...

Posted Aug 13, 2016
If you have business nearby, this is an okay choice, but otherwise, it's quite an average hotel in terms of service and food quality, and one that seems a bit past it's prime. We paid about $600 a night for our room, yet had to ask 6 times to have a couple of extra coffee pods sent to the room. Each time, we were promised yes, but nothing was delivered. Finally, we spoke with the housekeeping manager who seemed indignant that we asked and repeated several times that coffee pods for the machine in the room were "not free"and we had to pay for them. His poor attitude certainly tainted our experience and we won't be back. Other staff were polite and pleasant, but service was not personalized as you'd expect in a hotel of this level.
Comment from Hotel Management
Aug 16, 2016 by InterContinental Genève, Hotel Management
Dear Guest, We acknowledge good receipt of your message and would like, first of all, to thank you for having taken the time to share your comments with us. I am very sorry to notice your disappointment with your stay and we sincerely apologize for not having met your expectations. We took good note of your remarks regarding the coffee capsules. I can assure you that we highly value your feedback, and that this issue will be looked into. Your comments have been of course forwarded to the concerned managers in order to prevent this from reoccurring in the future. We do hope you choose to stay with us again, so we can show you our true level of service. Yours sincerely, Jurgen Baumhoff General Manager
4 out of 5
by A verified traveler

Lovely Spa and swimming pool

Posted Jul 20, 2016
I enjoyed my stay. Reception staff should have explained more about the Spa facilities to clients.
Comment from Hotel Management
Jul 22, 2016 by sophie.sauthier@intercontinental-geneva.ch, Hotel Management
Dear Guest, Thank you very much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and have taken good note of your remarks. These have been forwarded to the concerned managers. We hope you will visit us again. Sincerely, Jurgen Baumhoff General Manager
3 out of 5
by Xin from 中国

性价比不高,不值得推荐

Posted Apr 30, 2016 on Hotels
坦白说,作为五星级酒店,洲际酒店很让我失望。房间很小,和国内四星级差不多。没有什么特别奢华的感觉。价格算成人民币也要3000多,国内同等价位任何一家酒店都可以完爆它。地理位置也很一般,旁边有5路公交车连接机场和市区火车站等地,公交车站名就是intercontinental。唯一的优点就是靠近日内瓦湖和联合国总部吧。我觉得作为联合国差旅人员住比较合适,旅游度假的人还是算了。
Comment from Hotel Management
Jul 9, 2016 by InterContinental Geneve, Hotel Management
尊敬的客户 感谢您坦诚的评价。您近期的住宿体验未达到您的期望,我们对此深感抱歉。我们非常感谢您给出的评价,我们会与我们的团队分享这些信息,以便对服务做出改进。我们诚挚期望未来能有机会欢迎您再次光临我们的酒店,以便让我们为您奉上更好的服务。 Jurgen Baumhoff General Manager
4 out of 5
by Javier from Madrid

Posted Apr 24, 2016 on Hotels
Hotel muy caro pero perfectamente situado para ir a Naciones Unidas o los otros organismos internaciones de Ginebra. Accesibilidad, para silla de ruedas, muy buena
Comment from Hotel Management
Jul 2, 2016 by InterContinental Geneve, Hotel Management
Dear Guest, Thank you for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that the hotel location was convenient. We hope you will visit us again. Sincerely, Jurgen Baumhoff General Manager
5 out of 5
by Margoth from Miami

Good Service

Posted Apr 9, 2016 on Hotels
it is a good hotel , good service and polite . the only thing , bathroom is tooooo small.
Comment from Hotel Management
Jun 18, 2016 by InterContinental Geneve, Hotel Management
Dear Guest, We would like to thank you for your review of our hotel. I am pleased to read you enjoyed your stay with us. Please rest assured that we taken good note of your comment regarding the bathroom. . We hope you will visit us again. Yours sincerely, Jurgen Baumhoff General Manager
5 out of 5
by Nilesh from Basel

Service Excellence

Posted Mar 18, 2016 on Hotels
A short weekend away, one night and two days in Geneva. The hotel staff could not have been more helpful. We had asked for two reservations at restaurants, including requests to inform the venues of a vegetarian requirement and everythings was handled very professionally. Thought his is a large hotel, we were made to feel very personally welcome and not ;just another guest'
Comment from Hotel Management
May 28, 2016 by InterContinental Geneve, Hotel Management
Dear Guest, I would like to thank you for having taken the time to share your comments. I am very pleased to read that we could help you with restaurant reservations. Your positive comments are highly appreciated and will be of course forwarded to the rest of the team. Looking forward to the pleasure of welcoming you back to the hotel, I remain, Sincerely, Jurgen Baumhoff General Manager
5 out of 5
by A verified traveler

満足です

Posted Mar 10, 2016 on Hotels
遅いチェックインで疲れていたのでルームサービスで夕食を取りましたが、とても美味しかったです。
Comment from Hotel Management
May 28, 2016 by InterContinental Geneve, Hotel Management
当ホテルのレビューを投稿いただき誠にありがとうございました。当ホテルでのご滞在をお楽しみいただけたとのこと、大変嬉しく存じます。 当ホテルでは、お客様に満足いただけるご滞在を提供できるようスタッフ一同尽力しており、お客様からのフィードバックを貴重なご意見として参考にさせていただいております。またのご利用をお待ち申し上げております。 敬具 ユルゲンBaumhoff ゼネラルマネージャー
4 out of 5
by A verified traveler

Posted Mar 8, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by InterContinental Geneve, Hotel Management
Dear Guest, Thank you for your review of our hotel.  We hope you will visit us again. Sincerely, Jurgen Baumhoff General Manager
5 out of 5
by A verified traveler from NY,NY

Short and sweet

Posted Feb 7, 2016
Even though we were just overnighting they treated us with attention you would expect if you took a suite for a week. Seamless courtesy from all. They arranged a perfect Bistro lunch and a perfect dinner spot on the Lake. Great way to see Geneva is to take the # 5 bus downtown and back, even if you would normally take a cab. Don't miss the Patek Museum!
Comment from Hotel Management
Feb 8, 2016 by IC Geneva, Hotel Management
Dear Guest, Thank you very much for your review of our hotel. I am pleased to hear you enjoyed your stay in Geneva. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jurgen Baumhoff General Manager
5 out of 5
by cesar from qatar

Your stop to enjoy Geneva (and France)

Posted Feb 6, 2016 on Hotels
Alongside Mzaar Intercontinental (Lebanon), this is the Intercontinental I use the most due to its great location, service and specially staff. From front desk staff to the concierge (Nicolas) you will be well taken care of on all levels and you feel you could ask for anything
Comment from Hotel Management
Apr 16, 2016 by InterContinental Geneve, Hotel Management
Dear Guest, Thank you very much for your review of our hotel. We are proud to hear that you consider us amongst your preferred hotels. Your comments have been of course forwarded to all team members concerned. We look forward to welcome you again. Sincerely, Jurgen Baumhoff General Manager