Not up to it's name...
Posted Aug 13, 2016
If you have business nearby, this is an okay choice, but otherwise, it's quite an average hotel in terms of service and food quality, and one that seems a bit past it's prime. We paid about $600 a night for our room, yet had to ask 6 times to have a couple of extra coffee pods sent to the room. Each time, we were promised yes, but nothing was delivered. Finally, we spoke with the housekeeping manager who seemed indignant that we asked and repeated several times that coffee pods for the machine in the room were "not free"and we had to pay for them. His poor attitude certainly tainted our experience and we won't be back. Other staff were polite and pleasant, but service was not personalized as you'd expect in a hotel of this level.
Comment from Hotel Management
Aug 16, 2016 by InterContinental Genève, Hotel Management
We acknowledge good receipt of your message and would like, first of all, to thank you for having taken the time to share your comments with us.
I am very sorry to notice your disappointment with your stay and we sincerely apologize for not having met your expectations.
We took good note of your remarks regarding the coffee capsules. I can assure you that we highly value your feedback, and that this issue will be looked into. Your comments have been of course forwarded to the concerned managers in order to prevent this from reoccurring in the future.
We do hope you choose to stay with us again, so we can show you our true level of service.