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Reviews of Hotel Metropole Geneve

5 out of 5
Hotel Metropole Geneve
34 Quai General Guisan, Geneva, GE

Reviews

8.8

Excellent

Rating 10 - Excellent. 217 out of 385 reviews" "
Rating 8 - Good. 110 out of 385 reviews" "
Rating 6 - Okay. 32 out of 385 reviews" "
Rating 4 - Poor. 13 out of 385 reviews" "
Rating 2 - Terrible. 13 out of 385 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Roxane Vesin on Mar 11, 2024
Dear Sir,We would like to thank you for taking the time to post a review following your stay at The Hotel Metropole Geneva.We are pleased to learn that you enjoyed your time with us. It was a real pleasure to have you staying with us.We are looking forward to welcoming you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

6/10 Okay

Gabriel

Stayed 2 nights in Feb 2024
Response from Roxane Vesin on Mar 5, 2024
Dear Madam, Dear Sir,We would like to thank you for taking the time to post a review following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

6/10 Okay

Otman

Liked: Staff & service
Disliked: Property conditions & facilities
Old place
Stayed 1 night in Dec 2023
Response from Roxane Vesin on Jan 31, 2024
Dear Sir, We would like to thank you for taking the time to share your experience following your time at The Hotel Metropole Geneva. Our guests' feedback is the best tool we have to keep providing outstanding service to our visitors.We are really sorry to learn that your stay with us was not up to your expectations. We would be pleased to learn more details about your experience with us. Do not hesitate to contact us directly should you wish to further develop your feedback.We hope to have the opportunity to welcome you again and make your visit right.Kind regards, Roxane Vesin Guest Relations & Duty ManagerThe Hotel Metropole Geneva

10/10 Excellent

Juan Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos los empleados muy amables. Instalaciones adecuadas
Stayed 1 night in Oct 2023
Response from Roxane Vesin on Oct 23, 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

10/10 Excellent

Michael, Houston

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was able to stay in a recently renovated room which was great. Rooftop bar at sunset is a 10! Looking forward to final renovations to be complete.
Stayed 3 nights in Jul 2023
Response from Roxane Vesin on Jul 13, 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

10/10 Excellent

Benjamin, garza garcia

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Mar 2023
Response from Roxane Vesin - Guest Relations & Duty Manager on Apr 4, 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin

10/10 Excellent

Omar, Los Angeles

Business traveler
Liked: Cleanliness, staff & service, amenities
The staff went above and beyond to help make my stay wonderful. I really appreciate Allen and the rest of the team.
Stayed 1 night in Mar 2023
Response from Roxane Vesin - Guest Relations & Duty Manager on Mar 27, 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

10/10 Excellent

Mohammed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect, I will visit it again.
Stayed 2 nights in Mar 2023
Response from Roxane Vesin - Guest Relations & Duty Manager on Mar 22, 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

2/10 Terrible

Berk, ny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we did not enjoy! wrong information
Stayed 1 night in Mar 2023
Response from Roxane Vesin - Guest Relations & Duty Manager on Mar 27, 2023
Dear Sir, We would like to thank you for taking the time to share your experience following your time at The Hotel Metropole Geneva. Our guests' feedback is the best tool we have to keep providing outstanding service to our visitors.We are really sorry to learn that your stay with us was not up to your expectations. We would be pleased to learn more details about your experience with us. Do not hesitate to contact us directly should you wish to further develop your feedback.We hope to have the opportunity to welcome you again and make your visit right.Kind regards, Roxane Vesin Guest Relations & Duty ManagerThe Hotel Metropole Geneva

10/10 Excellent

Yael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, excellent service. There is a really small gym, but clean and normally empty.
Response from Roxane Vesin - Guest Relations & Duty Manager on Jan 16, 2023
Dear Madam,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.Please be assured that we will take your feedback about the gym into consideration in order to improve our guest experience.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager

10/10 Excellent

Ronnie, North York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice time in Geneva and this hotel is well situated by lots of shopping and walkable to most things you want to do in Geneva. Hotel check in was easy and checkout too. I would only say that the hotel probably needs to invest in upgrading its rooms, wasn’t quite 5 stars, but close, just a bit dated for my taste. But for price point I think most people will find it fair.
Response from Roxane Vesin - Guest Relations & Duty Manager on Nov 7, 2022
Dear Mr Ali,We would like to take the time to thank you for sharing your experience at the Hotel Metropole Geneva.We are dedlighted to read that you enjoyed your overall stay with us.We are in continuous search of progress regarding our design, and we will consequently start a complete renovation of the property from January 2023. Therefore, we would love to welcome you again in the future.Kind regards,Roxane VesinGuest Relations & Duty Manager

8/10 Good

Amr

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
There should be at lease one restaurant
Stayed 4 nights in Oct 2022
Response from Roxane Vesin - Guest Relations & Duty Manager on Oct 28, 2022
Dear Madam, Dear Sir,We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We are pleased to learn that you enjoyed your overall time with us. Our establishment has one restaurant and two bars available for our guests. We would love to present them to you next time you come.We hope to see you again soon,Kind regardsRoxane Vesin - Guest Relations & Duty Manager

10/10 Excellent

Kensuke

Stayed 7 nights in Sep 2022
Response from Roxane Vesin - Guest Relations & Duty Manager on Oct 28, 2022
Dear Madam, Dear Mister Kensuke,We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva.We look forward to welcoming you again soon.Kind regards,Roxane Vesin - Guest Relations & Duty Manager

10/10 Excellent

Bogdan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Awesome hotel! We’ll definitely stay here again!
Stayed 1 night in Aug 2022
Response from Roxane Vesin - Guest Relations & Duty Manager on Oct 28, 2022
Dear Madam, Dear Mister Bogdan,We would like to thank you for taking the time to write these lovely words following your stay at the Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us, it was a real pleasure to welcome you last summer.We hope to see you again soon,Kind regards,Roxane Vesin - Guest Relations & Duty Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Amazing location, really nice hotel and staff really go the extra mile to accommodate. Highly recommend
Stayed 4 nights in Aug 2022
Response from Roxane Vesin - Guest Relations & Duty Manager on Oct 29, 2022
Dear Mister Gary, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We are delighted to read your lovely feedbacks. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager

8/10 Good

valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July stay
Great location, roof top terrace very nice but food offerings rather limited. Breakfast varied and plentiful. Staff very good and attentive.
Stayed 1 night in Jul 2022
Response from Roxane Vesin - Guest Relations & Duty Manager on Oct 29, 2022
Dear Madam, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. It is a pleasure to learn that we made your time in Geneva so memorable. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager

4/10 Poor

Skuli

Stayed 2 nights in Jul 2022
Response from Roxane Vesin - Guest Relations & Duty Manager on Oct 29, 2022
Dear Madam, Dear Sir, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager

10/10 Excellent

Humberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure to stay
Stayed 1 night in Jun 2022

6/10 Okay

Salim S

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The carpet in the room was old. The room could be better located.
Stayed 1 night in Jun 2022

8/10 Good

Humberto

Liked: Cleanliness, staff & service, amenities
Always good to stay
Stayed 2 nights in May 2022
Response from Hélène Lang-Lauper General Manager on May 15, 2022
Dear Mr Coelho, We would like to thank you for your feedback. We are happy to learn that you have enjoyed your stay with us. We look forward to welcoming you soon again and stay at your disposal for any further information. With my best regards,

6/10 Okay

Isnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be Better
Hotel has lots of potential. Shower was not draining water and we had to end up wiping the "lots" of water twice. We did let the hotel know the first time but they did not fixed and next morning same thing happened. No discount nor any amenity was offered due to the inconvenient. Breakfast could be much better for $42 per person, very basic buffet.
Stayed 1 night in Feb 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the city center, old-worldly stylish yet supermodern, great restaurant, excellent staff.
Stayed 1 night in Dec 2021
Response from Hélène Lang-Lauper General Manager on Dec 26, 2021
Dear Guest, We thank you very much for your comment. We are so happy to read that you enjoyed the hotel, the location as well as the quality of our staff. Rest assured that your positive comments have already been shared with our team. We hope to see you soon in our hotel. With my best regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Soud

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Jun 2021
Response from Hélène LANG-LAUPER on Jul 11, 2021
Dear Guest, We would like to thank you for your feedback. We are glad to see that you have enjoyed your stay with us. We hope to see you again at the Hotel Metropole Geneva and remain at your disposal may you require any further information. Best regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

LizzieS, England

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ideally situated to explore the city. The staff were incredibly kind and helpful at a difficult time. Despite the ongoing crisis - the hotel was spotless and service was faultless
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely courteous and helpful staff - lovely art deco interior, impeccable cleanliness throughout
Stayed 1 night in Mar 2020

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Beautiful hotel in a great location. Very friendly and helpful staff. I will go back.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Stayed 4 nights in Mar 2020

10/10 Excellent

ROZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional friendliness and customer service. Exceptional cleanliness.
Stayed 5 nights in Feb 2020

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Good but not great!
The overall experience was good - the staff were very good, helpful and knowledgeable. The rooms are functional- I upgraded to a Junior Suite to get a bit more space otherwise I would have been disappointed!
Stayed 2 nights in Jan 2020

10/10 Excellent

eisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
o amazing. Everything is perfect. Will come back.
Stayed 3 nights in Dec 2019

10/10 Excellent

Icek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Chloe, Marketing Manager on Nov 27, 2019
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again. Have a lovely day

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Chloe, Marketing Manager on Nov 27, 2019
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again. Have a lovely day

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is exceptional with a fantastic location. The staff was Top Notch and made us feel like Queens.
Stayed 2 nights in Oct 2019
Response from Chloe, Marketing Manager on Oct 30, 2019
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us and especially our friendly staff ! We look forward to welcoming you again. Have a lovely day

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location near the fountain in Geneva. Great breakfast
Stayed 4 nights in Oct 2019
Response from Chloe, Marketing Manager on Oct 28, 2019
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again. Have a lovely day

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, clean, extremely comfortable, quiet, superb location, helpful and knowledgeable staff! No flaws!
Stayed 2 nights in Oct 2019
Response from Chloe, Marketing Manager on Oct 23, 2019
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again. Have a lovely day

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from Chloe, Marketing Manager on Oct 23, 2019
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again. Have a lovely day

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Chloe, Marketing Manager on Oct 23, 2019
Thank you for taking the time to leave a review. We're glad to see you liked to view out of your room. We look forward to welcoming you again. Have a lovely day

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, location and service The restaurant was a little strange to me Should add more known dishes I did not like the smoky taste for pasta
Stayed 4 nights in Sep 2019
Response from Chloe, Marketing Manager on Oct 23, 2019
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us and we'll pass your comments about the paste onto our Chef. We look forward to welcoming you again. Have a lovely day

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms, quiet and great location, nice buffet breakfast
Stayed 4 nights in Sep 2019
Response from Chloe, Marketing Manager on Oct 23, 2019
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again. Have a lovely day

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with fantastic service
Great hotel, fantastic location, great breakfast. Only issue is getting a spot in they roof bar since it is very popular for locals. Drinks were great and view from the roof is worth it!
Stayed 2 nights in Aug 2019
Response from Chloe, Marketing Manager on Oct 23, 2019
Dear Anna, Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again. Have a lovely day

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located in the heart of where we wanted to be
Stayed 2 nights in Sep 2019
Response from Chloe, Marketing Manager on Oct 23, 2019
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again. Have a lovely day

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Chloe, Marketing Manager on Jul 22, 2019
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again. Have a lovely day

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Location was perfect! Amazing view, excellent terrace Bar and relatively close to Geneve Airports.
Stayed 1 night in Jun 2019
Response from Chloe, Marketing Manager on Jul 9, 2019
Dear Guest, Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again. Have a lovely day

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Chloe, Marketing Manager on Jul 10, 2019
Dear Guest, Thank you for taking the time to leave a review. We're sorry to hear we didn't meet up to your expectations. Could you please give us more details about your experience and what we could have done better ? We hope to welcoming you back soon. Have a lovely day.