Ratings based on 892 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from vermont

Posted Apr 10, 2018
Pros: Very clean,and friendly
Cons: Not enough fruit to choose from on breakfast bar
Location: I just needed to spend the night,I was picking up a puppy from nearby and I lived 4 hours away.
Staid for one night and needed some kind of stool for my mother to get into bed because it was high for her,I went to the lady at the front desk and she was very helpful helping me find something she could step on.
Comment from Hotel Management
Apr 11, 2018 by Jacqueline Struzik, Hotel Management
Deb, Congratulations on your brand new puppy! We're thrilled to know that we were able to provide you with a great place to stay overnight. I'm delighted to hear that our front desk staff was able to assist you and your mother. Thank you for your comments regarding the fruit. I fully intend to introduce some new items in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

one of my favorite brands

Posted Mar 30, 2018
Pros: Pet friendly, clean.
Location: Just a mile up 5 and 20 from Hobart and William Smith and the resurgent downtown Geneva bar and restaurant scene, you can't beat this place.
I often stay at Microtels because they are pet friendly and I have 2 dogs. The Geneva Microtel is clean, friendly staff and a great location. Best value out there.
Comment from Hotel Management
Apr 1, 2018 by Jacqueline Struzik, Hotel Management
Thank you so much for your comments! We're so happy to hear that you enjoyed staying with us! We look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2018
It wa pleasant and everyone was nice at the front desk and quick to get u in your room
Comment from Hotel Management
Mar 28, 2018 by Jacqueline Struzik, Hotel Management
Thank you so much for your review! We know that being away from home can be stressful (even on vacations). The best way to brighten your stay is with a friendly smile. We look forward to having you again!
2 out of 5
Recommended
for Everyone
by A verified traveler from Geneva, NY

What a check in!

Posted Mar 18, 2018
We got to the hotel and the lady at the front was talking to her friend the whole time and messed up our room number. We tried to get into our assigned room but it was locked and when we opened it the person in there almost slammed our fingers in the door.
Comment from Hotel Management
Mar 25, 2018 by Jacqueline Struzik, Hotel Management
Thank you so much for taking the time to leave us your comments. I'm very sorry to hear that your check in experience was unpleasant. We will ensure that this does not happen again in the future. Myself, and my staff, are held to a higher standard than what you experienced. We are deeply sorry for this. We hope to see you again and ensure that your next stay with us will be perfect!
4 out of 5
Recommended
for Everyone
by A verified traveler from upstate NY

Great price

Posted Mar 13, 2018
We stayed one night. The room was clean and comfortable. I did see five or six ants by the alarm clock before we checked out. I told the nice woman at the desk and she said they would take care of it right away. Wifi worked better than larger hotels I’ve stayed in. I could face time with no problem at all. Great Value. I would have given 5 stars if I hadn’t seen ants.
Comment from Hotel Management
Mar 18, 2018 by Jacqueline Struzik, Hotel Management
Dee, Thank you so much for your comments! We're so sorry to hear that you encountered an issue with your room. We have had our pest control come through and spray the hotel for ants to ensure that we do not have this issue again. We hope to see you next time!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Posted Mar 12, 2018
Pros: It is the best hotel for being close to Hobert William Smith University.
This is hotel of choice when any family members come to Geneva to visit our student at Hobert William Smith University. It is always clean and the staff is very friendly.
Comment from Hotel Management
Mar 14, 2018 by Jacqueline Struzik, Hotel Management
Thank you so much for your comments! We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel

Posted Feb 21, 2018
Great hotel if you are planning on doing a two day trip to the wineries. It’s a perfect half way point for a two day trip. I would stay here again.
Comment from Hotel Management
Feb 22, 2018 by Jacqueline Struzik, Hotel Management
Thank you so much for your comments! Our proximity to Seneca Lake and the dozens of wineries located around it, makes us the perfect place to stay for wine tours! We're delighted to know that you had a great time in the Finger Lakes! We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from albany ny

Clean, small but priced right

Posted Feb 11, 2018
Rooms are small but hVd everything you need. Staff very helpful. Would stay here again. Great value.
Comment from Hotel Management
Feb 17, 2018 by Jacqueline Struzik, Hotel Management
Thank you so much for this fantastic review!! I'm thrilled to know that we were able to help you and make sure your stay was comfortable! We hope to see you next time!
5 out of 5
Recommended
for Everyone
by A verified traveler from rochester Ny

nice h9tel

Posted Feb 4, 2018
............................................................ .. . ...................................................................... ..awesome
Comment from Hotel Management
Feb 8, 2018 by Jackie S, Hotel Management
Thank you for your five-star review!! We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2018
It was a great stay . I cannot complain . Very economical and at the same time very good
Comment from Hotel Management
Feb 8, 2018 by Jackie S, Hotel Management
Thank you so much for your 5-star review! We're delighted to hear that you had a great stay! We hope to see you next time!