Ratings based on 733 Verified Reviews

4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Aylesbury

5 nights stay

Posted Aug 18, 2017
Pros: + Location + Jolly ride of the electric car for 4 hours (complementary for staying more than 4 nights) + suite with one bathroom and toilet separately
Cons: - Breakfast too expensive (24 per adult) - Bedsheets were just arranged but never changed (could be able to identify based on a stain)
Location: very close to the airport and just opposite to the Balexert mall and good connections to the city centre.
Very comfortable stay with my family (16 and 12 years old boys) at this hotel and its very close to the airport and just opposite to the Balexert mall and good connections to the city centre.
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Posted Jul 10, 2017
Staff were very friendly and helpful. Room vet clean and comfortable. Good location opposite a major shopping centre.
Comment from Hotel Management
Aug 1, 2017 by Nicolas, Hotel Management
Dear Chris, Thank's a lot for this very good comment Best regards from Geneva Nicolas Philippe Assistant manager
4 out of 5
Recommended
for Everyone
by A verified traveler from England

A pleasant experience

Posted Jul 9, 2017
Pros: The restaurant is good so you don't have to go anywhere else if you're tired.
Cons: More staff to avoid queues at the reception.
Location: There is a big mall with a supermarket.
Easy to check in but quite often big queues at reception so spent A LOT of time there waiting around. Hotel staff are very helpful and made everything possible to accommodate our simple requests, however, one person had an attitude like she couldn't be bothered. Rooms are comfortable and quiet. You can hear an odd airplane but not too loud so it doesn't really disturb your sleep etc.
Comment from Hotel Management
Aug 17, 2017 by Nicolas, Hotel Management
Dear Lena, Thank you very much for your feedback This Summer was a period very high for us and we recevied a lot of guest - sometimes, only one or two person at the desk is not enough but we do our best in order to satisfy you during your stay despite the number of collaborator. Hope to welcome you again in the future Best regards from Geneva Nicolas Assistant Manager
5 out of 5
Recommended
for Families
by A verified traveler from California

European tour

Posted Jul 3, 2017
Pros: Cleanliness, helpful staff.
Cons: None
Location: The mall is near with it's food court being open even late. The buses are very straightforward and easy to understand even though we took Uber a lot.
The hotel itself is spotless clean. We travelled all the way from the US. Our 1st stop is the U.K. to France to Switzerland and then Italy. During this European tour, we stayed in 6 different hotels. This hotel is one of the 2 of our favorite hotels that we stayed. The staff is very helpful. The breakfast is great.
Comment from Hotel Management
Aug 1, 2017 by Nicolas Philippe, Hotel Management
Thank you very much Carla Just to read your message and we are happy Hope to welcome you again during your next trip in Switzerland Best regards from Geneva Nicolas Assistant Manager
4 out of 5
by A verified traveler

Posted Apr 27, 2017 on Hotels
Staff was not helpful
Comment from Hotel Management
May 17, 2017
Dear guest, At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nicolas Philippe Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
very short stay just 1 night for a very early flight
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stsy

Posted Mar 3, 2017
Front desk staff very friendly, very quite and spacious room
5 out of 5
Recommended
for Everyone
by A verified traveler from y

Posted Feb 26, 2017
Nice people Good location Great place Close to bus and transportation Close to mall and migro Close to theater movies Clise to 7 restaurants
4 out of 5
by Raymond

A great family hotel for a stopover.

Posted Feb 26, 2017 on Hotels
Super hotel - really easy to get to on the number 10 Tram from the airport and only a few stops away - tram is free if you get a ticket from hotel or baggage reclaim area at the airport. Big shopping center opposite with lots of shops a food court and an Imax theater so all the family happy!
5 out of 5
by Daniella

Good location for regular visitor

Posted Feb 9, 2017 on Hotels
Room, linens etc all in good condition. Good size room, excellent value for money if you are happy to stay outside the centre of town. No airport shuttle but very easy to reach from the airport and the town on the No 10 bus route (stop immediately outside). Two trams also serve the next bus/tram stop toward the town (5 minute walk) offering frequent and quick trams into the centre, in addition to the bus. Staff very helpful. Only slight grumble was that there was no restaurant facilities on a Sunday evening, so best to pick something up at the airport or go into town to eat (although there is decently stocked a mini market in the local garage)