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Reviews of Premiere Classe Geneve - Saint Genis Pouilly

Premiere Classe Geneve - Saint Genis Pouilly
57 Rue Des Chalets, (5, chemin des Marais), Saint-Genis-Pouilly, Ain

Reviews

6.4
Rating 10 - Excellent. 60 out of 512 reviews" "
Rating 8 - Good. 159 out of 512 reviews" "
Rating 6 - Okay. 140 out of 512 reviews" "
Rating 4 - Poor. 80 out of 512 reviews" "
Rating 2 - Terrible. 73 out of 512 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible, dirty, falling to bits and unsafe. Why is Expedia marketing this horrible place?
Response from La reception on Feb 26, 2024
Bonjour et merci pour ce commentaire, nous sommes navrés que le séjour n'ait pas été a la hauteur de vos attentes; nous prenons en compte vos remarques et nous espérons des travaux de rénovations afin de vous accueillir dans de meilleures conditions

10/10 Excellent

Genesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from La reception on Oct 27, 2023
Bonjour Merci pour cette note; a bientôt !

10/10 Excellent

ALPHA

Stayed 15 nights in Sep 2023
Response from La reception on Oct 19, 2023
Bonjour et merci pour votre note; a très bientot

2/10 Terrible

DJAMEL, BONNYVILLE

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The attitude , front desk staff they don’t care about customer service, unprofessional behaviour It’s not worth it to lose your money in this hotel Not recommended at all if you English speakers A lot noise in the morning too Definitely I’m not coming back to this hotel Breakfast is very poor quality and limited service If you pay a full breakfast you get nothing
Response from La reception on Oct 2, 2023
Bonjour, ce commentaire ne reflète en rien notre façon de travailler et notre petit dejeuner est délocalisé dans un hotel 3* pour le prix d un première classe; nous regrettons que vous n ayez pas trouvé cela a votre gout

2/10 Terrible

Andrea

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
when enterd the room, everything was dirty. no cleaning service after people they lived there before we do. we did not stay. bed were dirty, toilet dirty and light did not worked. we left the room in 10 minutes after arrival.
Stayed 2 nights in Sep 2023
Response from La reception on Oct 2, 2023
Hello, we are available 24 hours a day for this type of problem: this can happen since it is humans who work and not machines. This comment cannot be accepted since you have not stayed with us

2/10 Terrible

Mr H R

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good hotel
Not good experience
Stayed 1 night in Aug 2023
Response from La reception on Oct 2, 2023
thank you, with all these details we will be able to improve

10/10 Excellent

Kathy

Stayed 1 night in Apr 2023
Response from La reception on May 22, 2023
Bonjour et merci pour cette note, nous espérons vous revoir prochainement dans notre établissement!

8/10 Good

Keila M

Stayed 1 night in Apr 2023
Response from La reception on May 22, 2023
Bonjour et merci pour cette note, nous espérons vous revoir prochainement dans notre établissement!

2/10 Terrible

Mohammad Tarequl

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower and sink was broken.
Stayed 3 nights in Sep 2022
Response from La reception on Oct 4, 2022
Merci ; nous regrettons que vous ne soyez pas passé en réception afin que nous trouvions des solutions pour améliorer votre séjour

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from IB on Jan 23, 2022
Cher client, Nous vous remercions d’avoir pris le temps de partager votre opinion avec nous. L'état dans lequel se trouvait votre chambre était inacceptable et je comprends tout à fait votre insatisfaction. Nos contrôles quotidiens n'ont pas suffi et nous renforcerons notre vigilance. Je vais partager vos remarques avec mon équipe pour améliorer notre prestation. Au plaisir de pouvoir vous accueillir en de meilleures conditions Cordialement,

6/10 Okay

Pauline

Liked: Room comfort
Isolated hotel
Hotel was away from public transport nearest bus stop was a 20 minute walk, unless you hired a car or taxis. Reception was small but ok for checking in. No tea making facilities in room, or any place to get a hot drink or hot water. Room was small but for one person was ok. Toilet/ shower was very small and door to toilet did not shut unless you gave it a heavy push it would then stick, but then you had to really pull hard to get it open again. As I only used the room to sleep it was ok, as out early and back to room after 10 pm. If I had to stay in the room for a longer period of time during the day it would be depressing.
Stayed 4 nights in Sep 2019
Response from réception, Béatrixe on Sep 28, 2019
Mrs, We thank you for taking the time to share your opinion. While we would have preferred your experience to be more enjoyable, your feedback and impressions are very important to us as they help us improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently we did not succeed this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers enjoy every day. Please accept, Sir, our best regards.

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019
Response from Réception on Oct 2, 2019
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Cindi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the price. Small but adequate for an overnight before our flight from Geneva airport. Wifi was great. AC was nice to have. Good location.
Stayed 1 night in Aug 2019
Response from Reception, Beatrixe on Sep 11, 2019
Dear, We thank you for the notice you left on our hotel. We are delighted that you enjoyed your stay and look forward to seeing you again very soon. Please accept, Madam, our best regards.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from ib on Aug 18, 2019
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Adam

Liked: Staff & service
Stayed 1 night in May 2019
Response from Feriel on Jun 5, 2019
Bonjour Merci d'avoir pris le temps de noter votre séjour A bientôt !

2/10 Terrible

Verified traveler

Stayed 3 nights in May 2019
Response from Pieter B. on May 23, 2019
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Pieter B. on Mar 30, 2019
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Bim, Buffalo Grove, USA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for one or two nights stay in close proximity to Geneva, about twelve kilometers. Rooms are on a small side as well as showers but it is good for short stay. Check-in and out process is quick and simple. Staff is smiley and helpful. There are few restaurants near by as well as super market. Prices are bit on high side for such hotel.
Stayed 2 nights in Mar 2019
Response from ib on Mar 22, 2019
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2019
Response from yasser on Apr 30, 2019
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It is ok for short stay only
The bathroom door couldn't close properly so the shower water flowed out. that is why condition got a low score.
Stayed 2 nights in Mar 2019
Response from Pieter B. on Mar 5, 2019
Dear customer Hello, Thank you for the time granted and hoping to receive you under the same conditions during a future stay

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but cheap
Good Wi-Fi. 24 hour check in. Clean. Supermarket and restaurants nearby. Cheap breakfast in the morning.
Stayed 1 night in Jan 2019
Response from Pieter on Jan 24, 2019
Dear customer Hello, Thank you for the time granted and hoping to receive you under the same conditions during a future stay

10/10 Excellent

Verified traveler

Stayed 6 nights in Dec 2018
Response from Fériel on Jan 7, 2019
Bonjour et merci pour votre note, nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Nous vous souhaitons une excellente année 2019 et nous espérons vous revoir très prochainement!

6/10 Okay

Hilary, Aus

Liked: Cleanliness, staff & service
It is exactly what you pay for. But the staff were nice.
Stayed 2 nights in Dec 2018
Response from Fériel on Jan 2, 2019
Hello Thank you for your comment, we are sorry to hear that your stay did not meet your needs. We take your remarks into account and will improve our hotel facilities shortly. Regards

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Smal room, little bad room, Window only to a small courtyard
Stayed 1 night in Sep 2018
Response from Front desk on Sep 17, 2018
Thank you for your comment.

6/10 Okay

Verified traveler

Ok hotel. Near a super market. It's small but will do for just a nights stay.
Stayed 1 night in Aug 2018
Response from ib on Aug 7, 2018
Bonjour, En vous remerciant du temps accordé et espérant vous recevoir lors d'un prochain séjour.

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from ib on Aug 2, 2018
Bonsoir, En vous remerciant du temps accorde et de votre séjour, en espérant vous recevoir a nouveau dans les mêmes conditions. cordialement

6/10 Okay

Terry, Scotland

Liked: Cleanliness
This Hotel
Have used These hotels in The passę and Hope to use them again
Stayed 1 night in Jul 2018
Response from ib on Jul 16, 2018
Cher client, En vous remerciant de votre séjour et espérant vous recevoir a nouveau dans notre Etablissement.

6/10 Okay

Manouchehr

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2018
Response from ib on Jul 5, 2018
Bonjour, En vous remerciant du temps accordé, et espérant vous recevoir dans de meilleur condition lors d'un prochain séjour. Cdt

6/10 Okay

Sam, United Kingdom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap but not very clean, small rooms, nice locati
Location is good, took about 15-20min from Geneva airport. Rooms are smaller not cleaned to high standard. Bed sheets and pillows were ok. Toilets were terrible, small in size, not cleaned (had hairs on tap and walls), no tea / coffee or kettle in the room. There was a nice restuarant nearby. Quite location. Cheaper and ok to stay if you just need a bed for night or so...
Stayed 3 nights in May 2018
Response from ib on May 11, 2018
au regret que notre hôtel ne vous ai convenu, avez vous bien lu le descriptif de l’hôtel avant de réserver, vous nous reprochez des services qui ne sont pas inclus dans la prestation choisi. cdt la reception

6/10 Okay

Laurie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not so Premiere Class
I’m sorry, but when you hear Premiere Class Geneva, this hotel is NOT what you think of. Odd little prefab corner bathroom, sub standard room. The only redeeming feature was the busy courteous woman serving breakfast. As an added insult, we were charged for the room by Hotels.com and again at the hotel. Still waiting to get a credit from someone.
Response from ib on May 11, 2018
Bonjour, please for control your invoice your date off arrival and name reserved, after control i have possibility remove monney. the reception

2/10 Terrible

Jim, West Sussex UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor value for money...
Room was tiny, almost comical however bed was comfy enough. Bathroom was a bit peculiar, reminded me of a motor home bathroom.... The worst thing was the smell, despite booking a non smoking room it stank of stale cigarette smoke, truely awful. A taxi to Geneva airport would have been around 50 euros, we only stayed here as it was cheaper than a nearer hotel. Should have stayed nearer... very poor for 99 euros. If it was 20 - 30 euros that would have been fine...
Stayed 1 night in Mar 2018

8/10 Good

Ho, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient way to see Geneva
Just wanted a place so to be able to visit Geneva conveniently. Hotel presented a reasonable option to spend Euros rather than Francs. It is a cheaper option
Stayed 1 night in Dec 2017

2/10 Terrible

CHAINE, LAS VEGAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room smell smoke .terrible smell.no wifi in room..
i got non smoking room but the room smell cigarettes smoke when you get in..terrible smell .. the wifi connection only works at first night..the next day,wont work..no hair dryer.. no coffee machine in room... the room is too small..
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveler

Nice hotel but inadequate breakfast facilities
Good hotel but breakfast facilities are inadequate; I often would come down for breakfast and there was no room to sit down as the area was full. Room smelt of smoke despite being no smoking room. Otherwise nice hotel with comfortable beds.
Stayed 4 nights in Nov 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally dirty nothing was prepared dirty towel bed
We arrived and no one at the desk so we checked in at the electronic counter gave us a room totally dirty no beds done toilets dirty Terrible
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Average
Clean and safe but tiny and they spoke very little English and check in times are strange
Stayed 3 nights in Sep 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Only if desperate for airport convenience
Only if you are stuck trying to stay close to the Geneva airport; that part worked well to catch morning flight. Tiny room, tiny bathroom. Something you would expect to find on a small sailboat or camping car. If you have a sense of humor you could have a good laugh. Don't expect a bargain.
Stayed 1 night in Sep 2017

8/10 Good

Afzal

Liked: Cleanliness, staff & service
A decent budget hotel
A good budget hotel it does exactly what it says budget good friendly staff spoke good English rooms were a bit tight but you're paying a very reasonable price shame the toilet was almost impossible to use because it was in a such a tight place. Overall it's serves its purpose
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Just Okay for the price
Room are small, and shower is really really small.
Stayed 6 nights in Jun 2017

10/10 Excellent

Guoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel
Very nice and clean hotel, the area is very quiet. strongly recommended.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Staff & service
Layover Hotel
Got the hotel because of a Layover for a night in Geneva. It's cheap and seemed a close distance from the Airport. It will cost you at least 50 Euros back and forth in a taxi to stay here and the restaurants near by charge like 25 euros for a hamburger. Also took 2 hours to get a taxi in the morning and there were 8 people waiting for taxi. So if you think you are getting a deal for the price factor those costs in and the time that you might miss your flight. I think it would have been better to stay somewhere off a train line for convenience.
Stayed 1 night in May 2017

4/10 Poor

SEB, Philadelphia, PA

Disliked: Property conditions & facilities, room comfort
Convenient for CERN, but otherwise...
We stayed here as it was convenient for a visit to CERN, and thought it would be "serviceable" for the price. While the room was tiny (to be expected), the bathroom was the smallest I've ever encountered, and was about the worst, albeit clean. I would never choose to stay there again, although the staff was pleasant enough.

6/10 Okay

John, USA

Liked: Cleanliness, staff & service, property conditions & facilities
OK hotel
The normal check in time is 5pm. I wrote and asked if we could check in early and received a response saying the desk opens at 5pm. However, when I got to the hotel I was able to enter my name into the automated machine by the door and get my key card when I arrived at 3:30. I don't understand why they couldn't tell me that in advance. Our room was really small. One side of the bed was pushed up against wall but there was still barely enough room to open the door without hitting the bed. (The emergency floor plan posted in the hall indicated that our room was much smaller than almost all of the other rooms in the hotel.) The bathroom was especially tight. When sitting on the toilet it was necessary to put one foot on the raised edge of the shower. Although I really tried, I couldn't avoid getting water all over the bathroom floor when I used the shower.

8/10 Good

Willard

Liked: Cleanliness, staff & service, property conditions & facilities
Small but comfortable
Good price and close to town. Room was very small but clean. Staff was very helpful.

6/10 Okay

ghi, Czech republic

Liked: Staff & service
Budget hotel near Swiss borders
The price is ok, the rooms are according to the price, ok nothing fancy. Rooms are supposed to be non smoking but you can smell the cigarets very easy as other occupant are smoking there only with open window. Breakfast is very simple, no ham, no cheese, no eggs.

4/10 Poor

Dror, Israel

Disliked: Staff & service, room comfort
rooms are very small, but clean. JUST FOR SLEEP FEW HOURS for fligth to Geneva. Checkin is dificult , you must bring reservation with all rooms name, as you order and credit card. if needed to return rental car in France Sector, please note, that NO CHANCE to find it. so take more time while return the car. special in the nigth.

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
By far the worst hotel. Will never recommend
Biggest issue for me was the continuous strong unpleasant smell of cigarette smoking. distance from Airport, size of the room were not a real surprise because I was expecting that from previous reviews. However this hotel was advertised as non smoking which is not true. I had my 10 year old son with me and neither of us could sleep whole night. I left the door open whole night to allow cross ventilation. I wasn't worried about safety as I wasn't sleeping anyway. First thing I did next morning was to checkout even though hotel room was paid for next day in advance. When I asked for a refund, I was told that the booking was non refundable. I felt cheated because non smoking room was a key criteria as I had a child travelling with me. I would find fault with Expedia as well because, it shouldn't list hotels that don't comply with the description. I have launched an official complaint with Expedia and waiting for a decision.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorry to say, but the place is a big mistake...
Don't mean to be rude and offensive, but I genuinely feel cheated. I generally keep low profile and stay in non-posh places, but this has exceeded my expectations. Like probably most people staying there, I was looking for cheap place to stay for my next day flight. And whilst the place is cheap indeed, it is actually 10 miles away from the airport, not the advertised 4km. Its in the middle of nowhere, and thats fine as well if you have low expectations like me, but the taxi to get there will cost you 50-60 euro each way, which will set the total cost at around 150 euro per night. On top of that, the smell in the room (mine at least) was really unlike anything I experienced before (except maybe some really bad public toilets). For what is worth I am not even blaming the receptionist for not being nice or very welcoming, the poor lady has to put up with all disappointed customers, really feel sorry for her, hope she can find a better job and the place gets either fixed or at least people stop being fooled of getting a good night sleep for a good price. You are much better off staying at 100 Euro place somewhere in the city or at the airport directly. A real shame :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Perfect place nothing to flashy but just for a sleep over. Perfect