Ratings based on 294 Verified Reviews

4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Excellent hotel and staff

Posted Aug 17, 2017
Service was superb Great location The could not do enough to help us Highly reccomend
Comment from Hotel Management
Aug 18, 2017 by Crowne Plaza Geneva, Hotel Management
We are so happy to read you enjoyed your stay with us and you liked our hotel spirit! We appreciate your review and look forward to your next visit. Kind regards, Customer Care Crowne Plaza Geneva
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco USA

Very convenient to Geneva airport. Hotel shuttle

Posted Aug 7, 2017
Excellent room. Convenient air[port location. Short bus ride into Geneva (and back to hotel). Comfortable room. Quiet at all times despite closeness to airport. Excellent breakfast.
Comment from Hotel Management
Aug 10, 2017 by Crowne Plaza Geneva, Hotel Management
Thank you for taking the time to leave such a wonderful review following your recent stay with us. We look forward to welcoming you back in the near future. Kind regards, Customer Care Crowne Plaza Geneva
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Great Great Great Hotel!!

Posted Jul 30, 2017
Superb hotel! About 10-minute walk from the airport, though they do have a free shuttle that picks up every 20 minutes. Restaurant (called "75") is excellent, though VERY expensive for North Americans (as is everything in Switzerland). We were upgraded to a suite because our initial room had a bad water leak in the shower. We didn't ask for an upgrade... they offered it! The suite has simply amazing. The quality of the fixtures, linens, furnishings, etc were all top notch. The staff was great. The free, frequent shuttle was great. Overall, just a perfect hotel!
Comment from Hotel Management
Aug 3, 2017 by Myriam, Hotel Management
Thank you for such a wonderful review following your recent stay here at the Crowne Plaza Geneva. It is fantastic to read that you were satisfied with your overall stay with us. We are committed to providing our guests with the highest quality services and facilities, always. Thank you for your recommendation and we are already looking forward to welcoming you back! Kind regards, MYRIAM FISCHER, CUSTOMER CARE CROWNE PLAZA GENEVA
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel with stellar staff!

Posted Jul 27, 2017
Very nice hotel. Can't say enough about the staff, they were amazing! Food was awesome, but on the pricey side. Rooms were small (but that's Europe) very clean and comfortable. The location is not ideal if you're looking to be in Geneva Center. However, the bus stop is right out front, it's free and is about a 15-20 ride to center. They have free airport shuttle as well.
Comment from Hotel Management
Aug 7, 2017 by Customer Care Crowne Plaza Geneva, Hotel Management
Thank you for your recommendation! We greatly appreciate you being our guest and that we were able to provide you exactly what you needed. The staff are thrilled to know they've exceeded your expectations. We hope you will visit us again. Kind regards, MYRIAM FISCHER, CUSTOMER CARE CROWNE PLAZA GENEVA
5 out of 5
by A verified traveler from Boston, MA

Convenient location

Posted Jul 5, 2017
Pros: Friendly staff, very clean, great food. Most of the staff spoke very good English, which made my trip a lot easier.
Cons: Bad smell in the work out room is the only issue I experienced.
Location: The lake was beautiful with lots to do down there for families and adults.
Stayed here for business. They gave me a transit pass that made getting around Geneva easy and cheap (free). The breakfast buffet was totally worth the money. The selection was amazing and very filling!
Comment from Hotel Management
Jul 11, 2017 by Narayer, Hotel Management
Dear Jon, Thank you for your constructive feedback. Looking forward to welcoming you soon. Best regards, Customer Care Service - Crowne Plaza Geneva
5 out of 5
by Barbara

Posted May 14, 2017 on Hotels
Comment from Hotel Management
May 18, 2017 by Customer Care, Hotel Management
Thank you for rating us with the best possible scores. We hope you will visit us again. Kind regards, Customer Care Crowne Plaza Geneva
4 out of 5
by andrew

Posted May 13, 2017 on Hotels
Comment from Hotel Management
May 18, 2017 by Customer Care, Hotel Management
Thank you for your feedback and being our guest. We hope you will visit us again. Kind regards, MYRIAM FISCHER, CUSTOMER CARE CROWNE PLAZA GENEVA
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2017
Nice Hotel. Comfortable stay. No complaints here. There's really nothing more to add.
Comment from Hotel Management
Apr 4, 2017 by Crowne Plaza Geneva, Hotel Management
Thanks so much for your kind words that are very much appreciated and valued by the whole team! We hope you will visit us again. Kind regards, Customer Care Crowne Plaza Geneva
4 out of 5
by Tuula

Satisfactory airport layover hotel

Posted Mar 26, 2017 on Hotels
The room was quiet, clean but very small. Fine for an airport stay over. Bar/tapas service was inattentive. Very handy shuttle service for both pickup and drop off. Also provide free bus tickets to get into the city centre which was a nice touch.
Comment from Hotel Management
Mar 28, 2017 by Customer Care, Hotel Management
Thank you for your feedback and please come back and visit us again soon! Kind regards, Customer Care Crowne Plaza Geneva
5 out of 5
by David

Check shuttle times before booking

Posted Mar 12, 2017 on Hotels
Check the shuttle times if getting an early flight. Our sole reason for staying at this hotel was to be near the airport for an early flight with a free shuttle bus to make the transfer quick at 5am (4am UK time!). Found out on arrival that the shuttle didn't start until 6am. So had to spend 19CHF on a taxi instead. Rather annoying. That aside, it's a beautiful hotel with excellent staff. Just not sure why you wouldn't run a shuttle to get people to their flights - you would assume that is one of the main functions of an airport hotel.
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience following your recent stay here at the Crowne Plaza Geneva. We hope you will visit us again. Kind regards, Customer Care Crowne Plaza Geneva