Ratings based on 575 Verified Reviews

3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler from Hull

Nice location right next to Alhambra.

Posted Jul 14, 2017
Pros: Location, staff, pool.
Cons: Addition of a pool bar.
Location: The hotel shares a carpark with Alhambra and is very handy for both Alhambra and Generalife. The town is only a ten minute walk down the hill.
The hotel was nice and clean. It has a great pool which would have benefitted from a pool bar rather than a soft drinks dispenser. Staff were very friendly and helpful, especially those on the front desk and the rooftop terrace which was a great place to relax.
Comment from Hotel Management
Jul 14, 2017 by DIRECTOR, Hotel Management
Dear Mark, thank you very much for your appreciation, we are glad to know that you have enjoyed your stay with us. For the next year we plan to put Thank you for your visit and we hope to see you soon. Greetings and good day. Gustavo cara Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Spacious room with a view across from Alhambra

Posted May 28, 2017
When we walked into our room, we thought wow...this is spacious, and what a view. The hotel is very tastefully decorated to echo the design and architecture of Alhambra...lovely. The staff is efficient and friendly. Everything was very clean. We parked across the street for 17.50 euro (a hotel discount) most spots are tree shaded. We did not pre book tickets for Alhambra (apparently you have to book a month in advance) so lined up for standby tickets at 6 am...ticket office opened at 8, unfortunately, we didn't get tickets for the main building, but were able to see other parts...lovely...but hot mid day. We did not eat at the hotel but took the bus (which stops minutes away) into Town. Many quaint tapas places. This is a tour bus hotel, so at times, many people in the lobby or on front patio, but then they clear out and all is well. I would highly recommend this hotel!
Comment from Hotel Management
May 30, 2017 by Rosa Baena, Adjunta Direccion, Hotel Management
Dear guest, I would like to thank you for taking the time to share your feedback regarding your recent stay here with us. We are glad that you enjoy our location, just a few steps to the Alhambra. Also, we have good conexion with buses to the center. Hope you had a nice visit, and I truly hope we can welcome you back again to the hotel in the very near future. Kind Regards Rosa Baena, Adjunta Direccion
4 out of 5
by Lawrence

OK if you're just going to see the Alhambra.

Posted May 17, 2017 on Hotels
The rooms are small but comfortable. There was a BBQ listed as being available from 9 pm to 2 am but there really wasn't. The location is great for the Alhambra but not much else. If you're going for a day just to see the Alhambra it's great; otherwise it's far from everything. If you like early morning coffee make sure to take a thermos as they don't open until 7ish
Comment from Hotel Management
May 20, 2017 by Director, Hotel Management
Dear guest, I would like to thank you for taking the time to share your feedback regarding your recent stay here with us. We are glad that you enjoy our location, just a few steps to the Alhambra. Also, we have good conexion with buses to the center. Hope you had a nice visit, and I truly hope we can welcome you back again to the hotel in the very near future. Kind Regards Rosa Baena, Adjunta Direccion
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice hotel close to alhambra

Posted Apr 20, 2017
A walk down to alhambra, super nice and affordable
Comment from Hotel Management
May 22, 2017 by Rosa Baena, Adjunta Direccion, Hotel Management
Dear Phill, I would like to thank you for taking the time to share your feedback regarding your recent stay here with us. We are glad that you enjoy our location, just a few steps to the Alhambra. Also, we have good conexion with buses to the center. Hope you had a nice visit, and I truly hope we can welcome you back again to the hotel in the very near future. Kind Regards
3 out of 5
by Bonnie

Would NOT stay here again

Posted Apr 16, 2017 on Hotels
We chose this hotel because of its location to the Alhambra and because it said we would have mountain views and a beautiful pool and valet parking. We went during holy week and the pool was closed for painting. We couldnt even get onto the beautiful terraces they advertised. Not sure why you would paint during a very busy week. We were hoping that the hotel would have ideas of how to get into the Alhambra, but they did not offer to help at all or suggest tours, they just said we could get in line at 5am. Maybe things in America are different, but I am used to a nice hotel at least attempting to help plan sightseeing Our mountain view was of a crumbling building (not in the old good kind of way) If I stuck my head out the window I could see a mountain. The room was crammed wall to wall with beds. Definitely would not stay there again.. Also if you don't know the area- this hotel is close to the Alhambra, but nothing else. You are on top of a giant mountain- quite a trek back up. Oh, and the valet parking was really that we could park across the street at the Alhambra parking lot and trek up to the hotel.
Comment from Hotel Management
Apr 21, 2017 by Director, Hotel Management
Dear guest, thank you for your review. Just to be clear, we are now in process of renovation of the hotel, in order to improve our facilities. The room with terrace has a suplement of 25€ per day, you just have to ask, if you wanted this one. Fot the tickets to the Alhambra, you have to buy the tickets in advance, we have many possibilities guided tours, regular tickets, but in this time of the year everything is sold out, so there is nothing we can do about it. About the parking, we have valet parking in the hotel, the price is 17.50€ per day, but the places are limited, so when we are full, you can park in the parking of the Alhambra for the same price. Hope you had a nice visit. Kind Regards
4 out of 5
by Lionel

Expensive parking

Posted Mar 15, 2017 on Hotels
The hot breakfast was cold both times I stayed here Not the best food, lots of bread and cakes to fill you up but lacking in a health choice I have previously commented on the expensive parking €17-50 As a result I would look at staying at another hotel with free parking
Comment from Hotel Management
Apr 4, 2017 by Director, Hotel Management
Dear guest, I would like to thank you for taking the time to share your feedback regarding your recent stay here with us. We are glad that you enjoy our location, just a few steps to the Alhambra. Also, we have good conexion with buses to the center. We are delighted to know that you found the room comfortable and clean. We have parking in the hotel, but when is full, you can park in the parking of the Alhambra, for the same price 17,50€ per day. Hope you had a nice visit, and I truly hope we can welcome you back again to the hotel in the very near future. Kind Regards Rosa Baena, Adjunta Direccion
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Close to Alhambra

Posted Jan 24, 2017
Well located, steps from Alhambra. Local bus nearby takes you right to the city centre for 1.20 euros. Rooms are very comfortable and clean. A great choice!
4 out of 5
by Frederick

This traveler left a rating score only Posted Jan 19, 2017 on Hotels
4 out of 5
by A verified traveler

brilliant location

Posted Dec 12, 2016 on Hotels
our 4th time at this hotel we wouldn't come back if we were not very pleased with it. we will return I hope
3 out of 5
by A verified traveler

Location very good

Posted Dec 11, 2016 on Hotels
Location was very good. Price was very good. Room was clean Couldnt give us a double bed so had twins. Wifi was inaccessible. Food was poor. Some staff were excellent I wouldnt rate this a 4 star hotel.