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Reviews of Bristol Palace Hotel

5 out of 5
Bristol Palace Hotel
Via XX Settembre 35, Genoa, GE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 677 out of 1003 reviews" "
Rating 8 - Good. 262 out of 1003 reviews" "
Rating 6 - Okay. 36 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 6 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mayra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff service
Stayed 3 nights in Apr 2024
Response from Manuela Cuomo on Apr 22, 2024
Dear Mayra,Thank you for your beautiful feedback.It is always a pleasure to read your satisfaction, especially when you appreciate the commitment and the effort of our staff.We looking forward to welcoming you back.Kind regards,Manuela CuomoSales Department

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel: helpful staff, attractive rooms and centrally located.
Stayed 5 nights in Apr 2024
Response from Manuela Cuomo on Apr 15, 2024
Dear Noel,Thank you for your feedback.We are thrilled to know that you loved our Hotel Bristol Palace such us the position and the services we offer.We look forward to welcoming you back in the future.Kind regards,Manuela CuomoSales Department

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice and accommodating, super beautiful hotel! Also had a great experience at the restaurant :)
Stayed 1 night in Apr 2024
Response from Manuela Cuomo on Apr 12, 2024
Dear Lily,Thank you for your beautiful review.We are glad you enjoyed your stay with us and everything was excellent.It will be my pleasure to share your feedback with the entire staff.We hope to welcome you again in the future.Kind regards,Manuela CuomoSales Department

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfortable bed, and an incredible staff to help enjoy this great city of Genova!
Stayed 3 nights in Mar 2024
Response from Fiorenza Peyrot on Mar 28, 2024
Dear Randall,Thank you very much for taking the time to write such a wonderful review following your recent stay with us at Hotel Bristol Palace.I am thrilled to read that you loved the room and that you enjoyed every aspect of your stay with us, including the location of the hotel. I am so glad to read it was perfect for your needs.Thank you again for recommending us and for sharing your positive thoughts with other travelers.I do hope we will have the opportunity to welcome you back soon.Best regards,Fiorenza PeyrotDeputy manager

10/10 Excellent

Anastasia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here 4 times and have enjoyed each time. It’s a lovely boutique hotel. Room is always clean and comfortable. Staff are super helpful and friendly. The breakfast is outstanding. It can be a bit noisy with traffic from the main boulevard but the location is great. This is my only complaint. Great value for your money.
Stayed 1 night in Mar 2024
Response from Fiorenza Peyrot on Mar 28, 2024
Dear Anastasia,What a wonderful review to read. Thank you for sharing your positive comments and for choosing us four times while visiting Genoa!I could not be happier to read that you thoroughly enjoyed your stay at Hotel Bristol Palace and that our location was perfect for your needs. The whole team is pleased to see that their effort did not go unnoticed as we continue in our mission to create little moments of magic that lift the soul and make unforgettable memories.I am very pleased to know that following this trip, Hotel Bristol Palace has become a favorite for you and I very much hope to welcome you back on any return visits to our lovely city in the future.Kind regards,Fiorenza PeyrotDeputy Manager

10/10 Excellent

chona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bristol Palace is an elegant hotel located in an area where we walked to most of the attractions in Genoa. Shops were right outside the door. The hotel was beautiful with multiple public areas to unwind.Our room was impressive and spotless.So was the whole hotel .The menu at the Giotto restaurant offered a good selection of local dishes to choose from. Our choices of Ligurian pasta and branzino were delicious .The buffet breakfast was excellent.Above all, the service was extremely remarkable .Each of the staff went above and beyond our expectations to make our stay in Genoa memorable. They deserve every single star of the five-star rating of this hotel. Thank you for your excellent service .
Stayed 1 night in Mar 2024
Response from Fiorenza Peyrot on Mar 28, 2024
Dear Chona,Thank you for your lovely and detailed review.We are glad that your expectations have been confirmed regarding your experience with Hotel Bristol Palace.Our staff will be proud to have rendered your stay unique. Thank you for your very kind words that I will share with them.I hope to see you soon at the Bristol Palace again!Kind regards,Fiorenza PeyrotDeputy Manager

10/10 Excellent

Anahit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel in an amazing location within an amazing city.
Stayed 1 night in Jan 2024
Response from Fiorenza Peyrot on Feb 3, 2024
Dear Guest, Thank you so much for this enthusiastic rewiew! I will be sure to share your positive words with all the staff. We all look forward to welcoming you back to Hotel Bristol Palace!Kind regards, Fiorenza Peyrot Deputy Manager

10/10 Excellent

Sanjeevan Sharad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved a short break with friends at this lovely property bang in the heart of Genova (not Genoa - we have to stop mispronouncing it !!). The area does get a little noisy at night just because the hotel is on a main road and if you are on the lower floors, you can hear vehicles and passerby conversations (hotel is old so windows aren’t soundproof). The breakfast was extensive and worth it. Staff were friendly and professional. Highly recommended if on a short visit to Genova!!
Stayed 2 nights in Jan 2024
Response from Fiorenza Peyrot on Feb 3, 2024
Dear Sanjeevan Sharad,Thank you for your review.We are glad that your expectations have been confirmed regarding your experience with Hotel Bristol Palace.Our staff will be proud to have made your stay unique. Thank you for your very kind words that I will share with them.Hope to see you soon!Kind regards,Fiorenza PeyrotDeputy Manager

10/10 Excellent

Wonho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Fiorenza Peyrot on Feb 3, 2024
Dear Wonho,Thank you for staying at the Hotel Bristol Palace and for your lovely 5 star review, that I will share with all the staff!We sincerely look forward to welcoming you back next time you happen in Genoa.Kind regards,Fiorenza PeyrotDeputy Manager

8/10 Good

vincenzo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Fiorenza Peyrot on Feb 3, 2024
Gentile Vincenzo,Grazie per aver scelto il nostro hotel per il soggiorno a Genova.Siamo felici di leggere che sia stato soddisfatto da tutti i nostri servizi apprezzando anche la bellezza della nostra struttura. Saremo lieti di ospitare lei e la sua famiglia in un prossimo futuro. Cordiali saluti.Fiorenza PeyrotDeputy manager

10/10 Excellent

Miss Jieru

Stayed 1 night in Dec 2023

10/10 Excellent

Elysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Centrally located . Very good breakfast and great customer service. One of the best hotels we stayed in Italy.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness
Stayed 3 nights in Oct 2023

10/10 Excellent

abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Azure

Liked: Cleanliness, staff & service, property conditions & facilities
Very walkable. Lots of shopping and attractions near by.
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely historic building set in the heart of the city
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really well located, nice hotel, ample rooms and friendly staff we enjoyed our stay at the Bristol Palaca.
Stayed 5 nights in Nov 2023

10/10 Excellent

Rhonda Lee Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Bristol Palace Hotel immensely. The staff was superbly efficient and friendly, especially the front desk. They were also very accommodating. We didnt fly out until 5pm, so they let us check out at noon and held our luggage for us. The hotel is pristinely clean in all areas! We'd highly recommend Bristol Palace Hotel!
Stayed 2 nights in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay at the Bristol Palace. Lovely room with European balcony, and bath. Breakfast was lovely with variety. You are sure to find something to eat. Location was fantastic, we were able to walk every where we needed. Staff were friendly and attentive. The famous staircase was beautiful plus all the rooms.
Stayed 2 nights in Oct 2023

8/10 Good

Markus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with nice details. Great breakfast and great staff. Air conditioning had been shut down few days earlier due to the start of winter season and our room was very hot.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kathryn, Santa Cruz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. The rooms are spacious and clean. The front desk manager, Matteo, was exceptionally accomodating to my group who arrived very early. I would stay here again in a heartbeat! Excellent bartender, service and you can't beat the location!
Stayed 2 nights in Oct 2023

10/10 Excellent

Wendy

Liked: Staff & service, property conditions & facilities
Only downside was the room was very warm & air conditioning didn’t seem to cool enough.
Stayed 3 nights in Oct 2023

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was a lovely hotel. We enjoyed our stay there very much.
Stayed 3 nights in Oct 2023

10/10 Excellent

Lucy

Stayed 1 night in Oct 2023

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central, pleasant staff
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Hotels.com showed me Double bed. But, I received a Single bed on a small bedroom
Stayed 2 nights in Oct 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Staff was extremely helpful and friendly. Great location for shopping and coffee shops. Right beside Metro also.
Stayed 3 nights in Oct 2023

10/10 Excellent

Loan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woderful
Stayed 2 nights in Oct 2023

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Oct 2023

10/10 Excellent

Rush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bristol Palace Paradise
Wonderful hotel with very helpful staff and a friendly bartender named Ivan who kept us entertained. The was perhaps our best hotel stay and we travel a lot. Beautiful and luxurious.
Beautiful staircase
Nice balcony with good views of Genoa.
Stayed 3 nights in Sep 2023

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular service!
Great service. Great location. Great architecture. Very comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2023

8/10 Good

Mayer

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall we enjoyed our stay, we had a couple of issues with our room but the staff was innovative in how they solved it. The shopping around the hotel is excellent with tons of choices at various levels, dining on the other hand is nearly non-existent which made no sense to us given the amount of people. There were plenty of coffee cafes and sandwich places but as for sit down dining - just did not have it within several blocks of this area.
Stayed 3 nights in Sep 2023

10/10 Excellent

Cynthia, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

kim, santa barbara

Traveled with partner
Liked: Amenities
Well located, welcoming staff,very comfortable room and bath , reasonably priced, good cuisine
Stayed 3 nights in Sep 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a perfect location. Great Value
Very nice hotel in a perfect location. Great Value
Stayed 2 nights in Sep 2023

8/10 Good

Lourdes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and breath taking staircase.
Stayed 2 nights in Sep 2023

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We immensely enjoyed our stay in this hotel. We had a triple room and my daughter was so pleased to come back from a long day and find all of her stuffies were tucked up in her bed. The service was fantastic as was the buffet breakfast. We accidentally left something behind when travelling to another city and when calling they had someone check the room right away to find it.
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We stayed a couple of nights and loved it. Front desk staff were pleasant, efficient and helpful. The hotel is very centrally located, and just a short stroll from the Old Town. That said the hotel itself was oozing character from a bygone era, albeit now tastefully equipped with all modern conveniences. We'd take one of the elevators to our room, but used to walk down the stairs to admire the architecture and ceiling. The room itself was huge, spotlessly clean and tastefully furnished, with lots of storage. Also had TV, kettle, etc, safe, sofa and a large bathroom attached. Enormous terrace outside with table and two chairs and a view of the street, several stories below. Despite being on the street, the room was exceptionally quiet. One time we exited our room and from the corridor could hear a baby crying in the room next to ours. While in our room we didn't hear anything. We didn't use the restaurant in the hotel, as we went to Old Town for all our meals. If we were returning to Genoa, would stay here again in a heartbeat.
Stayed 2 nights in Sep 2023

10/10 Excellent

Dongpo

Traveled with partner
Liked: Property conditions & facilities
Situated at a convenient and nice neighborhood with very kind front desk staff. Checking in is easy and issue free. Close to the coast area. We like it a lot.
Stayed 1 night in Sep 2023

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale. Characterful old building, newly renovated.
Stayed 3 nights in Sep 2023

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb but for one major disappointment
Lovely building, very calm ambience, spacious single room and ultra-convenient location BUT breakfast NOT available if hotel is full, unless you book it in advance. So be warned!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Mastin

Stayed 2 nights in Sep 2023

10/10 Excellent

fouad

Stayed 2 nights in Aug 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bristol Hotel is beautiful and clean. The room was very comfortable- the bed, pillows, comforter, etc. The staff was very accommodating as I received a coffee/tea machine when I commented my room didnt have one. My only issue is that the rooms do not have an iron, and I was told it was because it was a fire safety. They offer an ironing/laundry service, which I passed on because those tend to be extremely expensive. I would suggest allowing guests to use irons when requested.
Stayed 2 nights in Aug 2023

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so helpful, sweet, lovely. Near shops, near museums just perfect!!
Stayed 8 nights in Aug 2023