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Reviews of Holiday Inn Genoa City, an IHG Hotel

4 out of 5
Holiday Inn Genoa City, an IHG Hotel
Via Milano, 47, Genoa, GE

Reviews

8.2

Very Good

Rating 10 - Excellent. 293 out of 798 reviews" "
Rating 8 - Good. 344 out of 798 reviews" "
Rating 6 - Okay. 113 out of 798 reviews" "
Rating 4 - Poor. 31 out of 798 reviews" "
Rating 2 - Terrible. 17 out of 798 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

lesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stored our baggage for the day after departing our cruise and lady at reception was so helpful giving us options to get out and about really helpful
Stayed 1 night in Apr 2024
Response from Holiday Inn Genoa City - Staff on Apr 16, 2024
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

6/10 Okay

Arnulfo

Liked: Cleanliness, staff & service
It’s good experience
Stayed 1 night in Mar 2024
Response from Holiday Inn Genoa City - Staff on Apr 12, 2024
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a very good location for us as the ferry launch is right across the street. It's clean and in good shape!
Stayed 1 night in Mar 2024
Response from Holiday Inn Genoa City - Staff on Apr 1, 2024
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was minutes from MSC cruise we were about to take
Response from Holiday Inn Genoa City - Staff on Mar 1, 2024
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

10/10 Excellent

Pavel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with own parking (16€/24h). 10m after reception, turn right, press btn. Room was clean and very cosy. Good breakfest with fantastic coffe! 5min walk for metro/underground. Big grocery store (coop) is across the street. Overall we are very happy with our choice.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Genoa City - Staff on Mar 1, 2024
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

10/10 Excellent

joan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything
Stayed 3 nights in Jan 2024
Response from Holiday Inn Genoa City - Staff on Mar 1, 2024
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

6/10 Okay

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but on busy and noisy road
Our room was comfortable and had everything we needed. Was modern and clean. Parking was a little difficult and challenge to find and location was probably ok for cruise ships but on a very busy and noisy road. Staff were very friendly, helpful and welcoming.
Stayed 1 night in Jan 2024
Response from Holiday Inn Genoa City - Staff on Mar 1, 2024
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

2/10 Terrible

LAURA

Stayed 2 nights in Dec 2023
Response from Holiday Inn Genoa City - Staff on Dec 13, 2023
Dear Guest, thank you for staying at our hotel and for leaving your review of the property.We are very sorry for not meeting your expectations during your stay: the room you booked was equipped for disabled guests. We didn't know if you needed it or if it was a mistake, so we assigned you an equipped room. The room is still standard, only the bathroom is different. Since we were fully booked, we couldn't change your room to a standard one.We hope to have you back as our guests and to have a better experience and we send our best regardsHOLIDAY INN GENOA CITY – Staff and

10/10 Excellent

Janet, Beaverton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is wonderful. Everybody from the manager, front desk, dining room staff and housekeeping all were so great. The rooms are a nice size, beds were comfortable and the hotel was incredibly clean. Breakfast was really good as was dinner. The only thing that may be a concern for some travelers is, you have to take the train, which is a walkable distance, for about 4 stops to get to shopping, sight seeing and dining. But we did ok with it. Thank you Holiday Inn Genoa!!
Stayed 3 nights in Nov 2023
Response from Holiday Inn Genoa City - Staff on Dec 13, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Genoa City - Staff on Dec 13, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not far from the cruise ship dock where we came into Genoa. Although it's not in the centre of town and restaurants, it's right near the Metro and only two stops into the centre, so it only takes 10 minutes to get there. And the Metro is free from 10am - 4pm and 8pm - 10pm.
Stayed 2 nights in Nov 2023
Response from Holiday Inn Genoa City - Staff on Nov 23, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

8/10 Good

LIANG, Reston

Stayed 1 night in Nov 2023
Response from Holiday Inn Genoa City - Staff on Nov 14, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

4/10 Poor

vijay

Business traveler
Stay was all good but internet service was down at the hotel!
Stayed 2 nights in Aug 2023
Response from Holiday Inn Genoa City - Staff on Nov 6, 2023
Dear Guest, We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Yours sincerely, HOLIDAY INN GENOA CITY – Staff and Management

8/10 Good

Josie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Holiday Inn Genoa City - Staff on Nov 6, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

6/10 Okay

Silvana

Traveled with partner
Very pleasant
Stayed 1 night in Oct 2023
Response from Holiday Inn Genoa City - Staff on Nov 2, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very modern, clean and comfortable hotel with great staff and a very good restaurant. It’s located right next to the cruise port so it’s easy to hop on a ship to your next adventure.
Stayed 1 night in Oct 2023
Response from Holiday Inn Genoa City - Staff on Nov 2, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A late warm welcome.
Arriving late off the GNV from Palermo, the Holiday Inn Genoa is a 5 minute drive from the port, a perfect location. It is 2km from the centre of Genoa, but ideally situated for the docks. Very comfortable room, a secure parking space for the car, a friendly welcome at reception. Ideal. We will stay again.
Stayed 1 night in Oct 2023
Response from Holiday Inn Genoa City - Staff on Oct 20, 2023
Estimado cliente,Gracias por haber estado en nuestro hotel y por tomarse el tiempo para dejar un comentario, que será muy útil para los próximos huéspedessaludos cordiales.HOLIDAY INN GENOA CITY – Staff and Management

8/10 Good

Xia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Genoa City - Staff on Oct 17, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

8/10 Good

Rebecca

Stayed 1 night in Oct 2023
Response from Holiday Inn Genoa City - Staff on Oct 16, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,HOLIDAY INN GENOA CITY – Staff and Management

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Holiday Inn Genoa City - Staff on Oct 2, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,Ilaria

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Genoa City - Staff on Sep 20, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,Ilaria

10/10 Excellent

Khadine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2023
Response from Holiday Inn Genoa City - Staff on Sep 20, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,Ilaria

10/10 Excellent

Elizabeth L.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice room and helpful staff.
Stayed 1 night in Sep 2023
Response from Holiday Inn Genoa City - Staff on Sep 14, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,Ilaria

6/10 Okay

D

Stayed 1 night in Sep 2023
Response from Holiday Inn Genoa City - Staff on Sep 14, 2023
Dear Guest, Thank you for your review. Hoping to welcome back you soon please accept our best regards,Ilaria

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
The hotel is really nice with outstanding cleanliness, comfy beds and tasty breakfast. It is located a little bit out of the centre and old city, however it took us just around 15 mins walking time and there is also a plenty of public transport.
Stayed 4 nights in Aug 2023
Response from Holiday Inn Genoa City - Staff on Sep 14, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,Ilaria

2/10 Terrible

CRAIG

Stayed 1 night in Aug 2023
Response from Holiday Inn Genoa City - Staff on Sep 14, 2023
Dear Guest, We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Yours sincerely, Ilaria

8/10 Good

topy copy

Stayed 1 night in Aug 2023
Response from Holiday Inn Genoa City - Staff on Aug 31, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,Ilaria

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this hotel to be close to the train station. That was really convenient. 10 minutes walk. Hotel was very nice. Very spacious room.
Stayed 1 night in Jul 2023
Response from Holiday Inn Genoa City - Staff on Jul 27, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,Ilaria

10/10 Excellent

cynthia, Las Vegas

Stayed 1 night in Jun 2023
Response from Holiday Inn Genoa City - Staff on Jul 26, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,Ilaria

6/10 Okay

Siti

Traveled with family
Liked: Cleanliness
Stayed 4 nights in May 2023
Response from Holiday Inn Genoa City - Staff on May 29, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,

10/10 Excellent

RAMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Holiday Inn Genoa City - Staff on May 22, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,Ilaria

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Holiday Inn Genoa City - Staff on May 19, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,Ilaria

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in excellent shape and one of the nicest Holiday Inns we have ever stayed at. Our room fronted the main street and sirens went on often until midnight or so. Hotel is a little bit out of the way but a short metro ride takes you into Old Town. Only one stop on the Metro to the railway station but make sure you have a ticket if during the non free hours.
Stayed 1 night in May 2023
Response from Holiday Inn Genoa City - Staff on May 17, 2023
Dear Client,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Preeti

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Mario is very friendly
Stayed 1 night in Mar 2023
Response from Holiday Inn Genoa City - Staff on Mar 27, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,Ilaria

10/10 Excellent

Axel Walter

Stayed 1 night in Mar 2023
Response from Holiday Inn Genoa City - Staff on Mar 14, 2023
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,

10/10 Excellent

Yauheni

Stayed 1 night in Sep 2022

6/10 Okay

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for us travelling Europe by train as the main station very close, the restaurant food and breakfast was okay, We dislike that many hotels state they have aircon but then control it to around 24/25 at night, this Holiday Inn didn’t offer a good nights sleep which was a shame. Great pillows though ! Ken & Annie Lovell
Stayed 1 night in Sep 2022
Response from Ilaria on Oct 5, 2022
Dear Customer,Thank you for your review. We apologize that your recent stay did not live up to expectations. We only are very sorry to note that during your stay you do not complained to the front desk to report inefficiencies, allowing us to solve it in real time. We hope to have opportunity to welcome you again in the future in order to offer a better experience.Best regardsIlaria

8/10 Good

Austin

Stayed 1 night in Aug 2022

6/10 Okay

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Felipe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff very nice and friendly. Unfortunately the place around the hotel was very dirty.
Stayed 1 night in Apr 2022
Response from Ilaria on May 3, 2022
Dear Guest, thank you for your stay and your review. We are sorry to note that the area around our structure has a negative impact on your experience at the hotel, but unfortunately, we are in a slightly secluded area than that of the center, where there are restaurants and bars. While the day is very busy in the evening is almost deserted and ourselves suggest our guests to move quietly until dinner time by public transport and taxi back after dinner, and in a few minutes at a moderate price. However we hope to be able to have as our guest again and best regards. Ilaria

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genoa
Very comfortable and clean room. Close to the port.
Stayed 1 night in Apr 2022
Response from Ilaria on May 3, 2022
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards, Ilaria

4/10 Poor

Abigail

Traveled with group
Disliked: Staff & service, room comfort
The Bar doesn’t serve drinks…
The restaurant and food were really bad and the bar doesn’t serve drinks. Location is difficult to get to and parking is a mess. Very industrial city. Find another place to go.
Stayed 1 night in Mar 2022

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 1 night in Feb 2022
Response from Ilaria on Feb 22, 2022
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop-over at Genoa ferry terminal
A very short distance from the ferry terminal with onsite parking, makes this a very convenient stop-over. The staff were all friendly and the room, overlooking the port, clean, quiet and comfortable.
A view from our room with dramatic morning sky
Stayed 1 night in Nov 2021
Response from Ilaria on Dec 9, 2021
Dear Client, Thank you for your stay and for the time take to leave your opinion! For us and for other future guests your review is very important and helpful. Hoping to welcome you again at Holiday Inn Genoa City, we remain. Best regards, Ilaria

8/10 Good

Maung Moe

Liked: Cleanliness, staff & service, room comfort
Holiday Inn Genoa
Hotel is very clean and excellent. It is near to the port and walking distance of Dinegro subway station. There are two local supermarkets in the neighborhood. Breakfast is very good and restaurant staffs are very friendly. Parking is at the same floor level of hotel’s third floor access. However, it is tricky to arrive to the parking. It took 45 minutes for us to reach to the parking. The guests should contact the hotel reception how to reach to the parking before arriving to Genoa if you are driving to Genoa.
Stayed 4 nights in Aug 2021
Response from Ilaria on Sep 15, 2021
Dear Guest, Thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards,

6/10 Okay

philip

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Who has the brain?
on our first night there was a power outage between 18u and 18:30u. the problem arose when on-site managemwnt was unable to give us any real plan of action should the power not be restored, so we cancelled our plans for the evening and had fast food. the power was restored by 20:30…but we had no way of knowing if it would be or what we would need to do if it wasn't. the next morning the was a limited power outage in the building (no hall lights and the electronic locks weren't working) and we were given a physical key. the service in the resturant (during breakfast and dinner) left much to be desired. ther seemed to be a lack of communication between the waitstaff and on our first morning BOTH coffe machines were out of order. the plave was clean and comfortable, but the staff seemed to lack training and rhe ability to communicate.
Stayed 7 nights in Aug 2021
Response from Ilaria on Sep 15, 2021
Dear Guest, We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. Unfortunately at the moment of the black-out we did not know about the recovery times, cause it was a large area problem, not only the hotel. Of course we have internal procedures, but usually the local Company restore the failure quickly. This time it took about two hours and some internal devices (as coffee machines) went out of order. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Yours sincerely,

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel in Genoa City within walking distance to the port and restaurants. Clean and very comfortable rooms. AC worked really well. It was pretty chilly in my room. Only complaint is that breakfast is a bit too expensive(15 Euro) other than that staff is really helpful. Really nice stay..
Stayed 2 nights in Jul 2021
Response from Ilaria on Sep 15, 2021
Dear Guest Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

8/10 Good

Piyush, Heidelberg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, AC not the best though or may be the city was too humid. Please have some movie channels in English please!
Stayed 3 nights in Aug 2020
Response from Ilaria on Aug 24, 2020
Dear Customer , The first of all thank you for the review received ; all customer feedback helps us to improve our service : we will treasure its warnings . We hope to have again our guest to offer a better experience and best regards . Ilaria

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to cruise port. A short bus ride to the city central.
Stayed 1 night in Feb 2020
Response from ilaria on Feb 24, 2020
Dear Guest, thank you for your review. We are happy you enjoyed your stay at Holiday Inn Genoa City. Hoping to welcome back you soon please accept our best regards, Ilaria

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from ilaria on Feb 7, 2020
Gentilissimo Cliente, La ringraziamo innanzitutto per aver soggiornato presso la nostra struttura e per il tempo dedicato per lasciarci una recensione. Siamo felici di constatare che la nostra Struttura e i nostri Servizi abbiano soddisfatto le vostre aspettative. Speriamo di potervi avere nuovamente quali nostri graditi ospiti e porgiamo cordiali saluti. Ilaria