Ratings based on 28 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Hong Kong
Very good hotel to stay inPosted Mar 23, 2015
Pros: Good view and location, comfortable. The room is clean and tidy.
Cons: Wanted to stay 3 nites fromThurs to Sat but it seemed that saturdays are not opened to public booking. I have to move to another hotel on the 3rd nite
Location: Arena of Stars for concerts and casino
Counter staff is friendly and efficient, both in check in and out. I have experienced a problem in connecting the wifi and they sent a staff member immediately to my room and solved the problem. Actually, all the staff is friendly.
for Everyoneby A verified traveler from KT, Malaysia
Nice and clean, centre of everythingPosted Feb 26, 2015
Clean room, yummy breakfast and we'll visit again for sure.
for Couplesby A verified traveler from India
Nice hotel very convenient locationPosted Feb 12, 2015
Location: One Indian restaurant Spice garden is on lobby floor. shisha is also available there.
The hotel is very nice well maintained. Staff is very cooperative. Taxi is provided by hotel.
for Couplesby Goh
Posted Feb 10, 2015 on Hotels
for Familiesby Li Ling from SINGAPORE
Check-in time delayed.Posted Jan 29, 2015 on Hotels
Comfortable stay, friendly staff however the check-in is usual very late. By right is 3pm, yet around 4+ after I enquired with them they are only able to provide me 1 of the room. (Booked a connecting room) Around 5pm after I made a call to reception then they confirmed the room is ready. Appreciated they sent a staff to pass us the key as we are exhausted.
for Couplesby Arvind from Suva, Fiji
OkayPosted Jan 18, 2015 on Hotels
Check-in service is good. Room was disappointing. Photos are deceiving as room is quite small. Bathroom was good size and clean. Stench from toilet (I note another review mentioned same thing). Otherwise staff were helpful, but some not well-informed and not trained properly.... we got mixed answers. Since Hotel seems to be busy always due to Casino etc., that extra service is missing for non-gamblers.
for Everyoneby A verified traveler from Lesmurdie
Not badPosted Jan 11, 2015
Would like bus transport to the air port for that price thanks mark.
for Familiesby A verified traveler
Kids-friendlyPosted Dec 31, 2014 on Hotels
Fantastic room and famil-friendly
for Familiesby carrie from Singapore
Good locationPosted Dec 13, 2014 on Hotels
Only hotel in Genting to have wifi. Rm is just normal. Toilet is very big. It's better then the other hotel in genting
for Familiesby Teck Hwee from Singapore
Nice hotelPosted Nov 29, 2014 on Hotels
I had a wonderful stay at Genting Grand. The room is clean and the beds are comfortable.