Ratings based on 318 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Colorado and Texas

Employees are great!

Posted Aug 26, 2017 on Orbitz
Pros: Clean and great staff. All systems seemed to work properly. Breakfast included was very good.
Cons: Bigger TV.
Location: Great centralized location. Access to I-45, Sam Houston Parkway, Grand Parkway and Hardy toll-road. 15 minutes from airport. 20 max in traffic.
The Employees are great! Obvious that they enjoy their job. All of them should get bonuses!
Comment from Hotel Management
Aug 28, 2017 by Luis C, Hotel Management
Thank you for your review. We are always more than happy to mall all our guest comfortable.
4 out of 5
by Martin

Posted Aug 19, 2017 on Hotels
It was just for one night but the hotel was very accommodating
Comment from Hotel Management
Aug 21, 2017
Thank you for your respond. We strive to make every guest comfortable. Luis C.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Outstanding service. Excellent breakfast and nice

Posted Aug 17, 2017
Excellent customer service. Very friendly and helpful.
Comment from Hotel Management
Aug 18, 2017 by Luis C, Hotel Management
Thank you for completing our survey. We are happy that your stay was enjoyable. Luis C
4 out of 5
by Osvaldo

Couples only

Posted Aug 16, 2017 on Hotels
Great value. The room was nice and large and the amenities were all as expected, including good wifi signal. Our only concern was that the air conditioning was not keeping up with the 98 degree weather. It was a little warm. But overall it was a good stay!!!
Comment from Hotel Management
Aug 19, 2017
Thank you for your survey. We want all our guest to feel comfortable at all times. I will look into the A/C Luis C
4 out of 5
by Rey

Posted Aug 15, 2017 on Hotels
Comment from Hotel Management
Aug 17, 2017
Thank you for filling out our survey. We strive to make our guest comfortable. Luis C
5 out of 5
by Angela

Posted Aug 12, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017
Thank you for completing our survey. We strive to make every guest comfortable.
4 out of 5
by Jason

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 10, 2017
Thank you for completing our survey. It is our pleasure to serve you.
4 out of 5
by Teresa

Maintenance needed

Posted Jul 22, 2017 on Hotels
Room was comfortable. However broken ice machine on 2nd floor has been that way for 2 weeks or more. Also sliding doors do not work with key.
Comment from Hotel Management
Jul 27, 2017
I apologize for the ice machine and sliding doors. We are working on getting that corrected. Luis C
5 out of 5
Recommended
for Everyone
by A verified traveler from Midland, Tx

Nice hotel close to everything

Posted Jul 22, 2017
I stayed with my family for one night. Clean, spacious room, friendly staff, nice heated pool. Across the street from Wal-Mart. Breakfast consisted of eggs, sausage, yogurt, cereal. We arrived earlier of check in time and we able to check in after a short wait.
Comment from Hotel Management
Jul 24, 2017 by Luis C, Hotel Management
Thank you for your review. It is our pleasure to make every guest feel welcomed. Luis C
3 out of 5
by Teresa

Bedding and Linens Shortages

Posted Jul 18, 2017 on Hotels
Disappointed that the hotel does not have enough linens and bedding to replace when they come to clean the room. When they took my soiled towels they could not give me new clean ones until laundry was done later in the day. Also, beds could not be made because they had no clean liner sheets to put on bed. Finally the wi-fi SUCKS - unable to get a consistent connection; kept getting bumped off right in the middle of something
Comment from Hotel Management
Jul 20, 2017
On behalf of the hotel I want to apologize to you for your inconvenience. I will be personally looking into the linen situation. I know for a fact that we have extra linen on hand. I am very sorry for that. I will also look into the speed of the Wi-Fi. Luis C