Serves dinner and happy hour

Reviews of Hilton Houston North

Hilton Houston North
12400 Greenspoint Dr, Houston, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 601 out of 1206 reviews" "
Rating 8 - Good. 317 out of 1206 reviews" "
Rating 6 - Okay. 135 out of 1206 reviews" "
Rating 4 - Poor. 93 out of 1206 reviews" "
Rating 2 - Terrible. 60 out of 1206 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Joseph

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The guests on the next room were very noisy, the ppl from the front desk are very rude!
Stayed 1 night in Mar 2024
Response from JC on Mar 25, 2024
My apologies we failed to meet your expectations. I do hope you will give us another chance in the future

4/10 Poor

Jeri Lynn

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Television did not work. I called immediately and was told someone would come look at it. No one came. Took 10 minutes for the water to get hot.
Stayed 2 nights in Mar 2024
Response from JC on Mar 25, 2024
My apologies we failed to meet your expectations. We do hope you will give us another chance in the future

2/10 Terrible

Trevor

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Timothy

Traveled with group, Business traveler
Liked: Amenities
You can tell House keeping does their bare minimum. Towels had yellow stains on them. Areas behind the head board was a huge source of dust, LED lights did not work. When taking a shower it took 15 mins for the water to get hot, and then it got way too hot, then took another 5 mins just to cool down. The hotel room exit door did not latch on its own, thankfully I was paying attention and had to force the door shut, and dead bolt. Really cool opportunity for this place, wish it was taken better care of.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ernesto

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy bonito lugar
Stayed 3 nights in Feb 2024

10/10 Excellent

Santiago

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and friendly.
Stayed 4 nights in Feb 2024

10/10 Excellent

Wayne

Stayed 1 night in Feb 2024
Response from JC on Mar 25, 2024
We are so happy you enjoyed your stay. We hope to see you again in not too distant future

6/10 Okay

Justin

Business traveler
Liked: Cleanliness
The hotel was in general nice, but the shower had worst water pressure I have ever experienced.
Stayed 1 night in Feb 2024
Response from CR on Feb 4, 2024
I would like to apologize for the issue you experienced concerning the water pressure. Engineering is working on the solution. We hope to see you in the near future.

10/10 Excellent

Melody

Stayed 1 night in Jan 2024
Response from CR on Feb 4, 2024
Thank you for rating the hotel and we look forward to seeing you in the near future.

10/10 Excellent

Sarah, Magnolia

Liked: Cleanliness, amenities, property conditions & facilities
Check in was super nice and big rooms and shuttle to airport are big plus.
Stayed 1 night in Jan 2024
Response from CR on Feb 4, 2024
Thank you for your response and the kind words concerning your stay. We look forward to seeing you in the near future.

8/10 Good

maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were very appreciative that we were able to check in early and check out a little late after coming back from the cruise waiting to catch our flight the next day. Good place to stay.
Stayed 1 night in Jan 2024
Response from CR on Feb 4, 2024
Thank you for your response concerning your stay. We look forward to seeing you on your next stay.

4/10 Poor

Stephanie

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
It was uniquel cold from the lobby to the room to the shower.
Stayed 1 night in Jan 2024
Response from CR on Jan 19, 2024
We would like to apologize for the issues you encountered at the Hilton North. The Hilton is working on resolving the cold lobby, rooms and shower issues. We look forward to seeing you in the near future.

8/10 Good

Catalina, MURRIETA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was great, friendly staff and comfortable room. During a dance competition event, parking was not ideal, had to circle several times to find a spot. The overflow parking garage gate was not functioning. Wish that Starbucks onsite stayed open longer. Overall it was a good place for 1 night.
Stayed 1 night in Jan 2024
Response from CR on Jan 19, 2024
Hi Catalina,We are happy that you enjoyed your stay. We hope to see you in the near future. Your comment concerning Starbucks has been reported to Food and Beverage.

10/10 Excellent

Cheryl

Staff pleasant, rooms clean and great omelettes every morning from the Harth!
Stayed 6 nights in Dec 2023
Response from CR on Jan 19, 2024
Hi Cheryl, The Hilton North enjoyed having you as a guest. We are glad you had a pleasant stay.

10/10 Excellent

Antolín

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from CR on Jan 19, 2024
The Hilton North Staff are happy that we had a pleasant stay. We look forward to seeing you in the near future.

8/10 Good

MARCELO

Business traveler
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from CR on Jan 19, 2024
Hi Marcelo, Thank you for staying at the Hilton North. In the near future we hope to see you again.

6/10 Okay

Robert

Traveled with family
Couldn’t turn down ac
Stayed 1 night in Dec 2023
Response from CR on Jan 19, 2024
Hi Robert, I would like to apologize for the issue concerning your AC. In the near future we hope to see you again and make it up to you.

8/10 Good

MARCELO

Business traveler
Liked: Room comfort
Conveniente hotel en Houston
Lindo hotel en Houston
Stayed 2 nights in Dec 2023
Response from CR on Jan 19, 2024
Hi Marcelo,Thank you for completing the survey. We hope to see you and the near future.

4/10 Poor

Patrick

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Got stuck in the elevator. It was terrifying! The dining room was shut down, presumably to prepare a banquet meal, but the front desk was not notified. We waited a long time for the dining room to open and ended up driving to a restaurant 10 minutes away.
Stayed 2 nights in Nov 2023

4/10 Poor

Edward

Traveled with partner
Disliked: Cleanliness
The property is a meeting ground for sex trafficking and didn’t phase hotel staff at all.
Stayed 4 nights in Nov 2023
Response from JC on Nov 16, 2023
My apologies for you perception of our our property Edward. At the time of your stay we had a federal law enforcement conference being held. I would imagine if sex trafficking were taking place it would have been identified. When time permits please tall me more about your experience.

2/10 Terrible

Bradley

Stayed 1 night in Oct 2023
Response from JC on Nov 16, 2023
My apologies we fell short of your expectations. When time permits please tell me where failed.

4/10 Poor

Michael Francis

Business traveler
Liked: Cleanliness
Disliked: Amenities
The hotel room had a shower that took around 5 minutes or more to become hot. The water leaked from the shower all the way out of the bathroom into the room. They did clean it frequently which was nice. The elevators are in need of some repairs. The neighborhood it was in did not appear safe. The surrounding blocks had a lot of active police work and apartments with bars on all the windows. The hotel also would not give me my Hilton Rewards Points.
Stayed 4 nights in Oct 2023
Response from JC on Nov 16, 2023
My apologies we fell short of your expectations. I do hope you will give us another chance in the future

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from JC on Nov 16, 2023
Thank you so much for the 10 star review. We hope to see you again soon

10/10 Excellent

Roberto

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from JC on Nov 16, 2023
Thank you so much for the 10 star review. We hope to see you again soon

10/10 Excellent

Christine

Stayed 1 night in Oct 2023
Response from JC on Nov 16, 2023
Thank you for the 5 star rating! Hope to see you again soon!

10/10 Excellent

Steveo

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from CW on Oct 16, 2023
Hi Steveo, We are glad you had a great stay, and we appreciate your feedback. We hope to see you in the near future.

4/10 Poor

Zeki

Liked: Cleanliness, property conditions & facilities
Receptionist was too busy to handle check in properly
Stayed 1 night in Oct 2023
Response from CW on Oct 14, 2023
We do apologize for the inconvenience we caused you on your arrival. In the future we will look for ways to make your check in process better. We hope you will give us a chance to make it right.

4/10 Poor

Edwin

Business traveler
Breakfast was not include
Stayed 1 night in Sep 2023
Response from Cheryl on Oct 11, 2023
Thank you for staying at the Hilton North. We are sorry that you were not happy that the breakfast was not included. I just wanted to inform you that we have a package that has breakfast included. Please try looking on Hilton.com. We hope to see you again in the near future. Have a great day.

10/10 Excellent

Estela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was very clean
Stayed 2 nights in Sep 2023
Response from Cheryl on Oct 11, 2023
Thank you for staying at the Hilton North. We are pleased that you enjoyed your stay. We hope to see you again in the near future. Have a great day.

10/10 Excellent

Tracy

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Cheryl on Oct 11, 2023
Thank you for staying at the Hilton North and we are pleased that you enjoyed your stay. We hope to see you in the near future. Have a great day.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and organized, I will definitely be staying at the Hilton again
Response from Cheryl on Oct 11, 2023
Thank you for staying at the Hilton North. We are pleased that you enjoyed your stay. We hope to see you again in the near future. Have a great day.

10/10 Excellent

Dominique

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk agent was Amazing.
Stayed 1 night in Sep 2023
Response from JC on Nov 16, 2023
Thank you so much for your kind words. We hope to see you again in not too distant future

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
That i was able to relax after a terrible flight experience And all i wanted to do was just go home
Stayed 1 night in Sep 2023
Response from Cheryl on Oct 11, 2023
Thank you for staying at the Hilton North. We are pleased that you enjoyed your stay. We hope to see you again in the near future. Have a great day.

8/10 Good

Yolanda

Liked: Cleanliness, amenities, property conditions & facilities
The water pressure could be stronger and the hot water wasn't working in my room good at all.👎
Stayed 4 nights in Aug 2023
Response from Cheryl on Oct 11, 2023
Thank you for staying at the Hilton North. I would like to apologize for the issues you encountered concerning the water pressure and the hot water. Our management team is working on a solution. We hope to see you again in the near future. Have a great day.

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, room comfort
Hilton Houston North
Stayed 2 nights in Aug 2023
Response from Cheryl on Oct 11, 2023
Thank you for staying at the Hilton North. We are pleased that you enjoyed your stay. We hope to see you again in the near future. Have a great day.

10/10 Excellent

Martina A

Stayed 2 nights in Aug 2023
Response from Cheryl on Oct 11, 2023
Thank you for staying at the Hilton North. We are pleased that you enjoyed your stay. We hope to see you again in the near future. Have a great day.

10/10 Excellent

Alexis

Liked: Cleanliness, property conditions & facilities
Property was amazing
Stayed 4 nights in Aug 2023
Response from Cheryl on Oct 11, 2023
Thank you for staying at the Hilton North. We are pleased that you enjoyed your stay. We hope to see you again in the near future. Have a great day.

10/10 Excellent

Mack

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Cheryl on Oct 11, 2023
Thank you for staying at the Hilton North. We are pleased that you enjoyed your stay. We hope to see you again in the near future. Have a great day.

10/10 Excellent

Eric

Stayed 2 nights in Aug 2023
Response from Cheryl on Oct 11, 2023
Thank you for staying at the Hilton North. We are pleased that you enjoyed your stay. We hope to see you again in the near future. Have a great day.

10/10 Excellent

Khrystal Jacquis

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from JC on Aug 23, 2023
Thank you! Hope to see you again soon

2/10 Terrible

Josie

Stayed 1 night in Aug 2023
Response from JC on Aug 23, 2023
Sorry to hear we failed to meet your expectations. If time permits please let us know where we fell short

10/10 Excellent

Hildah

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, spacious and awesome lobby with work stations, couch for lounge and a bar for evening drink. Loved the place
Stayed 3 nights in Aug 2023
Response from JC on Aug 23, 2023
We enjoyed having you as our guest. We hope to see you again soon!

8/10 Good

Wendel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from jc on Aug 23, 2023
Thank you for your feedback!

6/10 Okay

Gordon

Stayed 2 nights in Aug 2023
Response from JC on Aug 23, 2023
Hi Gordon. We apologies we failed to exceed your expectations. When Time permits please let us know where we fell short so we can improve

10/10 Excellent

Jill

Liked: Cleanliness, property conditions & facilities
Nice airport hotel
Stayed 1 night in Jul 2023

6/10 Okay

ligia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The only thing I didn't like was that the TV didn't have enough channels and no Spanish channels
Stayed 1 night in Jul 2023
Response from JC on Aug 23, 2023
Hi Ligia- We are working on improving our channel line up. We hope to see you again in not too distant future

6/10 Okay

William

Disliked: Property conditions & facilities
weird mechanical noise coming from around the room ceiling area, nice enough to easily switch me rooms
Stayed 2 nights in Jul 2023

10/10 Excellent

Earnest

Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023