Ratings based on 122 Verified Reviews

3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Terrible hotel

Posted Sep 13, 2017
Rude staff, didn't accomade me Cancelled my reservation 3 hour shift prior to reservation, Didn't help find another option
Comment from Hotel Management
Oct 2, 2017 by MB, Hotel Management
We are sorry that we could not accommodate you, we have a lot of people that where evacuated out of their homes due to Hurricane Harvey
1 out of 5
by A verified traveler from Austin, TX

Horrible experience with front desk staff

Posted Aug 25, 2017
Harrow could be the name of the guy at front desk on Friday August 18th. He had a bad attitude, cancelled our reservation with no explanation other than he was doing room inventory. He treated my daughter telling her he will ask someone to eject from the hotel. He sent my family which was my daughter, a boy and a baby at 1:00 AM to out of the hotel with no consideration whatsoever. This guy doesn't represent the professionalism, respect, customer service that La Quinta provides customers. I am so dissapointed.
Comment from Hotel Management
Oct 2, 2017 by Mike, Hotel Management
I have spoken to the night auditor about you situation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport and I-45N

Posted Jul 14, 2017 on Orbitz
A very nice plan to stay, quiet and very well maintained.
Comment from Hotel Management
Aug 26, 2017 by Mike B, Hotel Management
Thank you for your feedback.
4 out of 5
by A verified traveler

Good location

Posted Jun 2, 2017
Pros: Good location to IAH
Location: The key feature is that is close IAH and I-45
The property and the room was clean. the parking lot was secure.
Comment from Hotel Management
Jun 3, 2017 by Mike, Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

One night only...but loved it!

Posted May 26, 2017
The staff was friendly. Breakfast was great! I wish I could have been there longer to enjoy the pool, but I really did feel very comfortable for my short stay.
Comment from Hotel Management
Jun 3, 2017 by Mike, Hotel Management
Thank you for your feedback
3 out of 5
by Sherry

Night in Houston.

Posted Apr 29, 2017 on Hotels
It was an average hotel. It was clean the staff was very friendly. The bed was not the most comfortable and there were no extra blankets in the closet when I got cold in the middle of the night all I had was the think coverings that are on the bed. The bed was very firm but with no pillow top etc. so uncomfortable for me. The place was very clean though. We only spent one night so it was OK. The location was great to get around with what we were doing while we where there.
Comment from Hotel Management
May 8, 2017
Thank you for your feedback. All are beds have a pillow top mattress.
4 out of 5
by Michele

Posted Apr 22, 2017 on Hotels
Comment from Hotel Management
Apr 28, 2017
Thank you for the time to write this review. It is a great learning tool for our staff.
3 out of 5
by K

Posted Apr 14, 2017 on Hotels
Comment from Hotel Management
May 8, 2017
Thank you for your feedback.
2 out of 5
by Chelsea

Posted Apr 10, 2017 on Hotels
Horrible breakfast. Okay bed. Most la quintas have amazing beds, this one did now.
Comment from Hotel Management
Jun 3, 2017
I am sorry the breakfast was not to your satisfaction. We are trying to improve with new items and with new recommendation of items from our guest.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice staff

Posted Mar 29, 2017
Rooms were clean and staff was very helpful and friendly