Ratings based on 136 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Close to airport

Posted Dec 28, 2017
I chose this hotel because it had an indoor pool, which my grandkids loved. It also was not far from airport. The room was very nice & roomy.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but a little out dated

Posted Dec 7, 2017
Staff was pleasant. The hotel was clean but the room was old and out dated...also the bed was really old and out dated.
Comment from Hotel Management
Dec 11, 2017 by Diana, Hotel Management
Thank you for your feedback, we will definitely work on improving the condition of our rooms.We hope to get the opportunity to serve you again if your travels bring you back to Houston.
4 out of 5
Recommended
for Couples
by A verified traveler from North Carolina

Checkin

Posted Nov 20, 2017
At the time of check in we had to call to have the trash remove from the room.
Comment from Hotel Management
Nov 22, 2017 by Diana, Hotel Management
Hi Allen, Thank you for letting us know. We will certainly work on making sure this does not happen again.
1 out of 5
by Gaurav Dutta from Mississippi

Terrible service

Posted Oct 8, 2017 on Hotels
Below average room with no maintenance despite a plumbing issue
Comment from Hotel Management
Nov 9, 2017
Hello Mr. Dutta, I am sorry for the inconvenience you experienced. We have hired more maintenance staff to make sure we can fix plumbing issues like the one in your room. We hope to get the opportunity to serve you again if your travels bring you back to Houston.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Nice hotel, would recommend

Posted Aug 18, 2017
Nice hotel with complementary local driver service. Free breakfast was good!
Comment from Hotel Management
Aug 21, 2017 by Martha B, Hotel Management
Thank you for the great feedback!
2 out of 5
by Kimberly

Posted Apr 18, 2017 on Hotels
1st off the room is small and smelled like something burned, the basketball goal was broken, the carpet was dirt walking into the room, the bed wasn't that conformable, but for breakfast was okay on Friday the other days was basic
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Good hotel close to the airport with to and fro sh

Posted Mar 27, 2017
Pros: Conveniently located from the airport. Good for short stays.
Cons: Providing a restaurant for meal service would have been helpful
Location: Apart from being near the airport, no other activities close by.
Very convenient hotel for short stay at Houston near the airport. The shuttle service is very good and the staff in general very helpful. The suites are well maintained and spacious with all necessary amenities. Even though there's no restaurant facilities at the hotel or nearby, the hotel gives you a take out menu of a nearby restaurant from which you can order meals for delivery to the hotel. However the hotel serves very good hot breakfast in the morning to all the guests.
Comment from Hotel Management
Mar 29, 2017 by Martha B, Hotel Management
Thank you for the great feedback! We hope to see you again, soon!
2 out of 5
by A verified traveler

Smelly

Posted Mar 26, 2017 on Hotels
Horrible smell in room and hotel.
Comment from Hotel Management
Mar 29, 2017
Our team apologizes for the smell of the hotel, as we do try to make sure all areas of the hotel are odor free. We appreciate your feedback and will look further into this matter. Thank you!
4 out of 5
by Chamarian

NEW SKILLETS ON BACK ORDER

Posted Mar 20, 2017 on Hotels
So, I checked in to the hotel for the weekend for family r&r trip for my father, nephew, and niece. The plan for the weekend was to cook for my family since this was a rare occasion. However, when I looked under the cabinet I noticed that there was not a skillt available. When contacting to inquire if the rooms came with a skillet along with the other pots I was advised that most of them do but it just so happens that my room was one of the one that didn't have one. In addition she advised me that they ordered more skillets and that they should be arriving soon. As a result, I had to fry my shrimp, and French fries in s small veggie pot. My expectation for this type of dilemma is that maybe someone from the staff could possibly check to see if there is an extra skillet in one of the vacant rooms. By doing this, it sends a message to the customer that you are doing everything within your power to make them feel like they are at a home away from home (Residence Inn) Just a thought. Other than that, my family and I enjoyed our stay
Comment from Hotel Management
Mar 29, 2017
Your feedback is greatly appreciated. We have came up with a solution so that this type of situation can be avoided. Please join us again whenever your travel needs bring you back to the area. Thank you!
5 out of 5
by A verified traveler

Posted Mar 19, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017
Thank you for your feedback!