Ratings based on 1,330 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Calgary, Alberta

Close to the airport, but a little run down

Posted Oct 12, 2017
The carpets and wallpaper needed to be replaced, do it looked dirty. It took over an hour for the free shuttle to arrive at the airport - even though we phoned twice. We arrived about 11 pm, and the options for food were very limited. It's a good location, but it needs some TLC.
Comment from Hotel Management
Oct 13, 2017 by Michael El., Hotel Management
Dear Debbie, Thank you for your candid comments. I am sorry for the delay you had upon arrival, and I have spoken with my driver to inquire about the status of the long wait at the airport to ensure this does not occur for future guests. Should your future travels bring you back to the IAH airport area, we hope to welcome you back. Sincerely, Michael El. Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
The hotel was close to IAH, access to freeways, nice breakfast cafe, was clean, and quiet. Just what was wanted.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2017
Pros: That it is close to the Airport and has a shuttle
There were socks left in the room from the people before, so you need to be more careful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Shuttle not so good.

Posted Oct 2, 2017
Cons: Shuttle service.
Location: Very close to the airport, very convenient. Also you could print your boarding passes out at the hotel which was nice.
The dining room didn't have many choices for dinner on their menu. I also had to wait for the shuttle at the airport for 1 hr and a half. They left me as I was given wrong directions to the shuttle area, he was given my cell phone number but made no attempt to locate me, just left.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, tx

Nice hotel

Posted Sep 23, 2017
Great proximity to the airport. Food destination are real close by the hotel. They have nice hotel aervice. The rooms are always clean. Very easy to locate and drive to
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport

Posted Sep 21, 2017
Very close to the airport! You have to wait a lot for the shuttle at the airport! The staff is not that friendly.
Comment from Hotel Management
Sep 25, 2017 by Michael El., Hotel Management
Thank you for your recent stay with us. I am sorry to hear of your experience with our front desk staff and shuttle. Our shuttle departs from the hotel every 30 minutes, and we also dispatch our driver once passengers call to be picked up from the airport. I will look into the wait time with my team and address your comments regarding the staff overall friendliness. Once again, thank you for your feedback and we look forward to welcoming you back when your travels bring you back to Houston!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Convenient

Posted Sep 19, 2017
Pros: Location
Cons: Check in. Pick up
Location: Nothing around hotel
Airport pick up was slow. Drop off was good. No rooms available on check in
4 out of 5
Recommended
for Everyone
by A verified traveler

Texas Stay

Posted Sep 19, 2017
Pros: The bed is AWESOME. Comfortable!
Cons: Keep up on cleaning.
Location: 40 minutes to boardwalk and Galleria shopping
There was large biker group there for a party. They played very loud music all weekend in the parking lot. Thus, not so relaxing experience by the pool. The noise increased when they started their bikes, which happened often. Not the hotels fault, but just impacted the stay. Plus, the parking lot was trashed when they left on Sunday morning (trash all over). I think the hotel staff were behind on cleaning as the pool area was also messy and not stocked with fresh towels. Our room did not get cleaned at all one day. We had to ask for fresh towels and for staff to remove our trash. Staff were very responsive when you asked, but the fact is, you had to keep asking. The dining room staff were friendly. The halls were also a mess during our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Not to shabby

Posted Sep 19, 2017
We had a great stay. Comfortable and clean. We had a few problems we encountered. The first was in the bathroom during our first night stay. They had water leaking from the ceiling. One from the light source itself and another from the corner where you clearly see the water accumulation as the ceiling sagged. Called staff and they fixed it immediately. The wifi was in and out but for the most part, worked sufficiently enough. The next major problem that occurred was a friend who came to visit, their car was broken in to at night. They didn't break the windows but they jammed the key lock in and that's how they were able to enter. Nothing major was stolen, but it was such a shame.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, Texas

Posted Sep 18, 2017
Very nice hotel quite nice location only thing was missing was a microwave