Ratings based on 1,169 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Friendly staff and clean hotel

Posted Nov 6, 2017
terry helped me with the check-in and check-out process. He was extremely charming, friendly, helpful, and very informative. The room was nice and clean. We received our pack-n-play as requested in a timely manner. Breakfast was delicious with multiple options to choose from. I would highly recommend this hotel, and I definitely see myself returning in the future.
Comment from Hotel Management
Nov 7, 2017 by GM, Hotel Management
Dear Jennifer, Thank you for reviewing your stay at the SpringHill Suites by Marriott Houston Intercontinental Airport! We are pleased to read how happy you were with our service. We will be sure to also pass on your compliments to Terry! Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay! Devin Frank General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

AWESOME

Posted Nov 3, 2017
Pros: Staff, room, cleanliness, and very quiet!
Great staff, amazing suite, good breakfast. Super nice desk clerk! Allows service dogs with no hassle.. I had leftovers in aluminum pan. I couldn't figure out how I'd warm them up, I opened the microwave, VOILA!!!!! 2 paper plates and 2 utensils packages ready to use. Thank you for a great place to stay!!!!
Comment from Hotel Management
Nov 5, 2017 by General Manager, Hotel Management
Thank you for the great review. Its feedback like yours that shows how dedicated we are to making sure our guests are having the best experience possible and that we are meeting their needs. Thank you so much for sharing and we hope to have you back again soon. Safe travels. Best, Devin Frank General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
Pros: The beds, pillows and size of bedroom
Cons: At breakfast it would be good to have fresh fruit such as bananas and peaches, berries. Also pepper as there was none. More healthy options.
Location: close to the airport, nothing else really
Large rooms which were great, but no hot water in the basin, air con extremely loud so couldn't leave on during the night, couch has lots of white stains which was a bit gross. But beds and pillows were very comfortable. Breakfast very average - mostly bread products, waffles, eggs and cereal - no fruit or yoghurt.
Comment from Hotel Management
Nov 2, 2017 by General Manager, Hotel Management
Thank you for the valuable feedback and for choosing to stay with us. We appreciate knowing the areas of your stay that you enjoyed most and the ones that could use some improvements. We will see about adding in some new choices to our breakfast offerings moving forward. Thank you for the suggestions. Please come back and see us the next time you are in the area. Best, Devin Frank General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Humble Texas

Nice spacious

Posted Oct 21, 2017
Great wish I could have stayed longer. I can sleep in bed all day.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Posted Oct 17, 2017
Quiet comfortable and very close to the airport. Morning breakfast buffet was the best I have seen from a hotel. Not much around the hotel to do. And the only food within walking d is jack in the box and subway
Comment from Hotel Management
Oct 17, 2017 by GM, Hotel Management
Dear Jeremy, We are delighted you had an excellent stay at SpringHill Suites by Marriott Houston Intercontinental Airport! Thank you for the great review! We especially appreciate your awesome comments about how quiet our hotel is. We hope to have the opportunity to welcome you back on a future visit! Devin Frank General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Next to Houston Intercontinental Airport

Posted Oct 9, 2017
Pros: Very clean, comfy beds, great staff
Location: It is located on the road to Houston Intercontinental Airport
We stayed at this hotel for a wedding in the area. We reserved 4 rooms and they were all great! The staff was very accommodating when we needed the rooms early to get ready for the wedding. We have no complaints about this hotel. Everything was great!
Comment from Hotel Management
Oct 9, 2017 by GM, Hotel Management
Dear Leslie, Thank you for the wonderful review of the SpringHill Suites by Marriott Houston Intercontinental Airport! We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again soon! Devin Frank General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Preston. United Kingdom

Posted Oct 6, 2017
One night stop after a long flight. Shuttle to hotel was available quickly. Very helpful and friendly staff at check in and small bar. Surprisingly quiet room given continuous flights over hotel. Good buffet breakfast
Comment from Hotel Management
Oct 6, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us and for the great 5 star rating. We enjoyed having you for your stopover and so glad we met you needs for great accommodations. Thanks again for being our guest and we hope to have you back again should you return to the area. Safe travels home. Regards, Devin Frank General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, Ohio

Nice hotel. Close to the airport for business but.

Posted Oct 1, 2017
In Houston for business. Great staff Location convenient for what I had to do in the Aviation field.
Comment from Hotel Management
Oct 3, 2017 by GM, Hotel Management
Dear Patrick, We're so glad your stay was excellent on every front, and that our location near the airport met all of your needs. Thank you for sharing your experience at the SpringHill Suites by Marriott Houston Intercontinental Airport! We appreciate your business! Devin Frank General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Sep 28, 2017
Stay over to catch a flight to Hawaii from Bush international
Comment from Hotel Management
Sep 30, 2017 by GM, Hotel Management
Dear Valued Guest, Thank you for choosing the SpringHill Suites by Marriott Houston Intercontinental Airport for your overnight night stay, and for sharing your comments online. Even though it was a short stay, we are happy you loved your experience. We hope to have the opportunity to welcome you back whenever your travels bring you to the Houston area. We hope you had fun in Hawaii! Devin Frank General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice facility, convienient location

Posted Sep 28, 2017
Pros: Location
Very nice hotel. staff was friendly and helpful. The a/c was very noisy in the room.