Ratings based on 156 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockford

Great hotel.

Posted Feb 13, 2018
This hotel was very nice and clean. We loved the kitchen area. We didn't have to eat out alot. We went to the store and purchased items to cook. Breakfast was ok. Wished they had scramble eggs. It was like a hot/ cold buffet and cereal, waffles, ur breads. We will be staying again. The downside was the shower water was lukewarm. The kichen water was hotter
Comment from Hotel Management
Feb 14, 2018 by Jessica Grice, Operations Supervisor, Hotel Management
Dear Rita, Thank you so much for your comments. We are glad that you were able to feel at home and cook in the hotel. There are certain days that we do have scrambled eggs, and we will make sure you know about them next time you visit. We look forward to seeing you again!
2 out of 5
by A verified traveler

1 Hour and 16 Minutes

Posted Feb 9, 2018
Pros: The room was comfortable
Cons: Shuttles
Location: The property is pretty isolated. I walked to a nearby gas station for beer. To my dismay the cashier was protected behind a clear shield.
This is how long it took from the time I called the hotel until I arrived at the front desk. I was led to believe I would be picked up shortly and spent much of that time waiting for their airport shuttle in the cold at Houston Bush Airport. The following morning I scheduled an 8:00 am shuttle (per the sign on the front desk, shuttles operate every 30 minutes) only to find out this shuttle was delayed 15 minutes. While the hotel itself is fine, it can't be considered an airport property if their shuttles don't operate efficiently.
Comment from Hotel Management
Feb 11, 2018 by Hotel, Hotel Management
Dear Anonymous, Thank you for your feedback regarding your recent stay. We can definitely understand the frustration with the shuttle due to the construction around the area with our posted times. We hope to meet your expectations and that you have a great stay the next time your travels bring you back to the Houston area!
4 out of 5
Recommended
for Everyone
by A verified traveler from houston iah

Posted Dec 23, 2017
Expeditious check in, staff friendly and polite. The room is nice and clean.
Comment from Hotel Management
Dec 27, 2017 by Staybridge Suites Houston IAH, Hotel Management
Dear Nickie, Thank you very much for your comments about your recent stay. We appreciate your business and look forward to seeing you again next time your travels bring you to the Houston area!
4 out of 5
by A verified traveler

Staybridge review

Posted Nov 22, 2017 on Hotels
Overall stay good, bummed no eateries nearby. 25mins to downtown. Water in shwr was not hot, hated cool shwrs. Hotel offered to switch rooms but had other relatives there so used their shwr.
Comment from Hotel Management
Nov 24, 2017
Thank you for your 4/5 review! We are sorry to hear about the issue with your shower, we will definitely look into that room's plumbing. We are glad you enjoyed your stay and we hope to see you again in the future.
4 out of 5
by Wilbert

Posted Sep 13, 2017 on Hotels
Airport shuttle pickup was slow. Everything else was fine.
Comment from Hotel Management
Sep 22, 2017
Thank you WILBERT for the 4/5 review! Please know that your feedback is extremely valuable to us. We will use your feedback to improve the guest experience regarding our airport shuttle. We hope that you will give us the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Fantastic Staff

Posted Aug 30, 2017 on Orbitz
Caught in Hurricane Harvey in Houston, Tx The Hotel & Staff went above & beyond to Accommodate all guests! I will definitely recommend Staybridge Suites & look forward to staying with them again! Walt Flynn
Comment from Hotel Management
Sep 3, 2017 by Arielle M., Hotel Management
Thank you WALT for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites HOUSTON IAH - BELTWAY 8. We strive to make each stay as pleasant and comfortable as possible, and we are so pleased to hear that our team went the extra mile during this difficult time for our city. We look forward to your next visit (with lots of sunshine)!
3 out of 5
by A verified traveler from Central TX

Location location location

Posted Aug 23, 2017
Staff was wonderful but they put me in a handicap room and the handheld shower spray wouldn't stay in the hook and kept falling down on my head. The room wasn't as clean as I'm used to and the location of the hotel was subprime...hard to get in out of with construction and traffic and beat up roads.
Comment from Hotel Management
Sep 3, 2017 by Arielle M., Hotel Management
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites HOUSTON IAH - BELTWAY 8. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We are hopeful that the construction in our area will be completed in the near future, it can be hard to navigate if you are not familiar with the area.
3 out of 5
by A verified traveler from Highland, CA

Very clean, bad location

Posted Aug 18, 2017
Pros: Clean, staff was nice
Cons: Identifying the location - not calling it as if it is closer to the airport. Have some better dining options.
Location: Location was awful for me.
This hotel is newer and clean - great customer service. However, the location is very difficult to get to, even if you know your way around that area of Houston. There is no dining on site, and nothing even close to go to - and, its located on a frontage road that is only one way. In addition, and not the hotel's fault, the off ramp is closed so you have to go even farther out of your way. It was very confusing. If I were staying for a week, and the work I was doing was close, then I would choose this again. But, it is not really close to the airport as advertised, and the no dining option was not clear when I booked .
Comment from Hotel Management
Aug 19, 2017 by Arielle M, Hotel Management
Thank you for leaving us your feedback Angel. We strive to make each stay as pleasant and comfortable as possible for our guests, we can't wait until this highway construction is complete!
5 out of 5
by A verified traveler

Excellent staff!

Posted Aug 11, 2017 on Hotels
Really nice stay, although I wasn't expecting much. The staff was extremely nice and went out of their way to go the extra mile, the extra little details (microwave popcorn available, sound machine available, happy hour) made it feel special, and the breakfast in the morning was very tasty. By far the staff deserves the most credit, because you could tell they were working very hard to make everyone comfortable and happy. The only thing I didn't like was the crowd of men who seemed to be constantly hanging out in the entryway, smoking. Perhaps if that is a constant, the hotel could put benches off to one side so that they aren't blocking the way into the building with a cloud of smoke. (As a solo female traveler, I have to say this is just irritating. It's not the hotel's fault but they might be able to help alleviate the problem.) There is nothing nearby if you want to walk to dinner, and as of now, UberEats doesn't deliver, so be prepared to grab an Uber or order pizza.
Comment from Hotel Management
Aug 15, 2017
Thank you for the 5 star review! We are so excited to hear about our amazing team members making your stay a memorable one. In regards to the smokers, we've tried to move the benches and encourage them to go out back, but some groups are more accepting than others. Once they finish with all this construction in our area, we are looking forward to getting some more fast food options. We hope to see you again the next time you find yourself in the Houston IAH area!
5 out of 5
by Jessica

Highly Recommend

Posted Jul 21, 2017 on Hotels
It was nice the breakfast was great and the experience was very delightful.
Comment from Hotel Management
Aug 19, 2017
Thank you Jessica for the 5/5 review! We look forward to another delightful experience the next time you find yourself in the Houston area.