Ratings based on 2,412 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Haltom City, TX

Amazing Mountain Views

Posted Aug 26, 2015
Pros: Beautiful views and hot tubs
Cons: Took awhile to find the check in drive and get a bell hop
Location: There are many casinos in the area and some white water rafting operations
This hotel has a very large pool on the 34th floor with two hot tubs one inside and one outside. The cool mountain air in our face and the hot tub was a truly relaxing experience. Our room on the 26th floor had a beautiful view of the city and mountains. Room Service was reasonable and the fool was delicious. Would highly recommend this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place

Posted Aug 24, 2015
The only draw back was that none of the housekeeping staff seemed to speak English. Also, took almost all day to get the room cleaned one of the days we were there. But we did enjoy our stay. Valet parking was interesting also. a long drive to get out of the garage.
3 out of 5
by A verified traveler from Colorado

TV NOT

Posted Aug 22, 2015
Pros: The hotel is clean, the staff is pleasant, the food in the restaurant was good.
Cons: When there is a problem a hotel should have no problem discounting the room for the inconvenience.
Location: Located in the beautiful mountains of Colorado with lots of outdoor activities a short distance away.
We booked at Ameristar because we'd stayed there before with no issues at all. We paid the same rate as we'd paid when we'd booked our room directly with the hotel. Upon arrival our tv & remote would not work so I called the front desk & they sent someone almost immediately. The staff member was pleasant, seemed to have fixed the problem & the tv stayed on the same channel for several hours. When we tried to change the channel the remote would not work & we could only get it to work at all if we shut off the tv each time before attempting to change the channel. While the staff member said to call if we had any other issues who wants to spend half of their night with someone in the room working on the tv? When mentioned to the front desk the next morning there was no offer of a discount or any compensation at all.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant surprise and I enjoyed my stay

Posted Aug 22, 2015
This was a very nice casino hotel in Blackhawk CO. I enjoyed my stay and would recommend. Take the I70 from Denver and you'll be in for a beautiful drive there. As far as the hotel goes- clean room, friendly staff and the Casino was nice (although smaller than what you'd get in Vegas or AC or foxwood. Situated near many other casinos and the surrounding area is beautiful. Over 8000 feet up, so I had some altitude queasiness throughout but it was worth it!
1 out of 5
by A verified traveler

Posted Aug 16, 2015
Experience was not pleasant, as security was very rude
4 out of 5
Recommended
for Everyone
by A verified traveler from Longmont CO

Nice view of the city, food was good and the staff

Posted Aug 16, 2015
Pros: The view, quality and condition of our room.
Cons: Nothing
Location: We visited Central City. What a piece of history! Heading toward Nederland the scenery is spectacular..
Over all was a nice stay. Saturday morning some drunk moron was yelling in the hall at 2AM. Other than that the stay was great. I won enough to pay for our stay and had fun.
Comment from EPC
Aug 21, 2015 by Stephanie D, EPC
Hi there, Thanks for taking the time to give us feedback! We're so glad you enjoyed the bulk of your stay, and we hope we see you soon! Thanks, Stephanie
4 out of 5
Recommended
for Everyone
by A verified traveler from Lily Lake, PA

Nice place...but...

Posted Aug 13, 2015
My wife and I stayed for six nights. My only complaints were the wifi service was shoddy and we arrived back to the room one night with our door open. Nothing was missing but it was unsettling. A nice place to stay nonetheless.
Comment from EPC
Aug 21, 2015 by Stephanie , EPC
Hi there, Thanks so much for taking the time to give us feedback. We're so glad to hear you enjoyed the majority of your stay! We'll definitely look into why that door may have been opened, and pass on your note about the wifi. We've been working on a few upgrades there, so hopefully we'll see improvement on that soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cheyenne, WY

Great Casino Hotel - Ameristar

Posted Aug 12, 2015
Pros: I really enjoyed our stay at the Ameristar in Black Hawk, Colorado. From the time we checked in, the staff was immediately helpful and so courteous. W
Cons: N/A
Location: This hotel is right on the main part of the hotels in Black Hawk. It was an easy walk to any other casino. We loved it!
I really enjoyed our stay at the Ameristar in Black Hawk, Colorado. From the time we checked in, the staff was immediately helpful and so courteous. We were assisted in any questions we had and I would stay at this hotel again. The machines were so well spread out and the variety was excellent!
Comment from EPC
Aug 21, 2015 by Stephanie , EPC
Hi there, We're so glad to hear you enjoyed your stay so much! We're glad you enjoyed our team members, and found them to be helpful. We hope to see you again soon!
3 out of 5
by A verified traveler

Casino hotel

Posted Aug 10, 2015
Cons: Room Service
For such a big hotel the services were lacking. We called for room service and they never answered. Called front desk and they said to leave a message at room service that the guy was probably delivering. What big hotel has the same guy answering the phone that delivers to the rooms? Finally got someone who immediately and abruptly said it would be an hour to get anything.......Plenty of other hotels to stay in the area.
5 out of 5
Recommended
for Couples
by A verified traveler from Charleston, SC

Great Hotel for a weekend Getaway

Posted Aug 10, 2015
Pros: Clean, Casino and Friendly Staff
Location: Not to far from Denver we just went for the night to the Casino. Walked around other Casinos.
Staff was wonderful at check in. Hotel was clean and room was clean. Nice pool on the rooftop. Like the non smoking in the Casino. Staff was friendly. Dinner at Timberline Grill was great and the staff was very good Lunch at Waypost Deli. Sandwiches very good Breakfast at Fireside Kitchen was very good service was great.
Comment from Hotel Management
Aug 12, 2015 by Stephanie , Hotel Management
We're so glad to hear you loved every bit of your stay, and that you enjoyed our environment! So glad you were able to enjoy so many aspects of our beautiful property! Hope to see you again soon!