Ratings based on 1,726 Verified Reviews

3.8 out of 5
85% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from malaysia

Unsatisfied with the service

Posted Jun 18, 2018
My room the aircond are not function well Staff not helpful Very very unhappy and unsatisfied with the service .
Comment from Hotel Management
Jun 19, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Fyza, First and foremost sincere apologies on the unpleasant experience during your stay.Thank you for finding the time out of your busy schedule to write to us. We are truly sorry that the air conditioner in your room was not functioning well, which a good rest is highly important. The staff's inefficiency mentioned are much regretted. We had shared your comments to our management and concerned team for positive strive and improvement. We look forward to welcome you again to serve you better near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Spacious rooms in good location

Posted Jun 17, 2018
Nice staff, very welcoming. Room with king singles but they were too firm for good night's sleep. Dining room and breakfast lavish. Other meals excellent
Comment from Hotel Management
Jun 19, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Linda, Thank you for enlightening us with the satisfactory service that you had received during your recent stay with us. Regarding to your comment about our mattress, we will assure you that we will extend the comfort that you need and we apologize for the inconvenience we may have caused you. We appreciate your comments which are useful for our continuous improvement for a more enhanced experience for all our guests. Looking forward to welcoming you back again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

near location but room not very clean

Posted Jun 8, 2018
1st day check in found that toilet bowl still have urine st
Comment from Hotel Management
Jun 11, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Anonymous, Thank you for choosing Bayview Hotel Georgetown Penang as your preferred choice of accommodation during your recent trip to Penang. Regarding the urine stain, we apologize for the inconvenience we may have caused you.We will work harder to improve on the cleanliness and comfortability to our guest. We hope to be delighting you again on your next trip to Penang.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Very convenient and parking was easy too.

Posted Jun 8, 2018
Pros: Size of the room and the bed.
Cons: The lighting perhaps can be brightened up as the room is a bit dark.
Location: Excellent location
Strategic location with easy access especially with a car. Price is competitive and room is clean and comfortable.
Comment from Hotel Management
Jun 11, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Henry, Thank you for your time to write and share your stay experience. We are happy to hear that you had an enjoyable stay with us. Regarding your comment about our room lighting, we apologize for the inconvenience we may have caused you. We appreciate your comments which are useful for our continuous improvement for a more enhanced experience for all our guests. Looking forward to welcoming you back again soon.
2 out of 5
by A verified traveler

Posted Jun 7, 2018
- Able to hear sound next door - There are noise every hour, which suspect is the fridge shaking sound - toilet is not clean, it has stains most of the places
Comment from Hotel Management
Jun 11, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Anonymous, Thank you for choosing Bayview Hotel Georgetown Penang as your preferred choice of accommodation on your recent trip to Penang. We apologize for the shortcomings that you have encountered during your stay. We will take heed of your comments for the betterment of our services and facilities. We look forward to delighting you again on your next trip to Penang. 
4 out of 5
by A verified traveler from Kuala Lumpur

Good location but hotel is in need for reburbishin

Posted May 31, 2018
Pros: Great location
Cons: Refurbishment and renovation
Location: Hanging out at cafes, strolling along the beach
Was there for 2 night. The hotel is strategically located with walking distant to various hipsters and vintage theme cafe and old heritage sites. The staffs are pleasing and always smiling. We got a very spacious room with sea view. The only set back was the hotel room is really old - old carpet, broken wardrobe door knob and some faint musky room smell.
Comment from Hotel Management
Jun 4, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear SL Kuan, Thank you for your kind review. We are glad that you enjoyed your stay during your recent trip to Penang. We believe that the comment is for our sister property, Bayview Beach Resort. We will share this with them for their information. We hope that you will consider staying with us on your next trip to Penang.
4 out of 5
Recommended
for Families
by A verified traveler

old hotel, great location

Posted May 28, 2018
Pros: location
Cons: can do some renovation and carpet grooming
Location: love lane, chulia street
staff there were welcoming, hotel is old but location is near a popular street and night market. Breakfast is not bad.
Comment from Hotel Management
Jun 1, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Anonymous, Thank you for the review and we are glad that you enjoyed Penang. We will definitely take heed of your comments for the betterment of our service and facilities, again it's our goal to retain you as a satisfied guest and we hope to serve you again in the future. 
4 out of 5
by A verified traveler

Posted May 28, 2018
Bed was too hard, pillows too soft, sleep quality was poor. Room was very spacious and clean Staff are very good, Hotel is very nice, Location is awesome
Comment from Hotel Management
Jun 1, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Anonymous, Thank you for choosing Bayview Hotel Georgetown Penang as your preferred choice of accommodation on your recent trip to Penang. Despite the good remarks, we apologize for the shortcomings that you have encountered during your stay. We will take heed of your comments for the betterment of our services and facilities. We look forward to delighting you again on your next trip to Penang. 
4 out of 5
Recommended
for Everyone
by A verified traveler

GREAT hotel

Posted May 21, 2018
Pros: Clean and perfect place to stay
Cons: Stay as it is
Location: Near to places of food especially hawers food and places of interest
great hoyel very close to all places of attraction
Comment from Hotel Management
May 22, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Anonymous, Thank you for your time to write and share your stay experience. I am sure that the information will be useful to other travellers. We are happy to hear that you had an enjoyable stay with us. It is our passion to strive in offering satisfactory service to our valued guest. We look forward to delighting you again on your next trip to Penang.
2 out of 5
by A verified traveler

Posted May 20, 2018
Comment from Hotel Management
May 21, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Anonymous, Thank you for choosing to stay at Bayview Hotel Georgetown recently. It is much appreciated if you could elaborate more on your stay experience so that we can take heed of it for the betterment of our service. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.