Ratings based on 1,692 Verified Reviews

3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from SINGAPORE

just like my home

Posted Apr 9, 2018
Pros: The staffs, room, environment ,
Cons: none
Location: fantastic location, with sea view from my room, plenty varieties of foods to choose.
I have been staying in this hotel for the last 15 years, it's just like my second home. all the staffs from doorman to the top management are my good friends. it's my first choice hotel in Penang.
Comment from Hotel Management
Apr 10, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Capt Ryan Wee, Thank you for still trusting the hotel brand and returning to stay with us. We are glad to hear that you had an enjoyable stay with us. We will definitely take heed of your comments for the betterment of our service and facilities, again it's our goal to retain you as a satisfied guest and we hope to serve you again in the future. 
2 out of 5
by A verified traveler

Posted Apr 9, 2018
Hotel reception is not good, not helpful and not friendly at all, n please insist on higher floor. One side of hotel is blocked by a carpark.
Comment from Hotel Management
Apr 11, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Anonymous, First and foremost, thank you for choosing to stay at Bayview Hotel Georgetown recently. Providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I am very sorry to learn that your experience with our service was less than adequate. Please accept our sincerest apologies for the unseemly incident as we value our guests and understand how important it is to offer exceptional service. I would like to thank you for bringing this to our attention. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to delighting you again on your next trip to Penang. 
2 out of 5
by A verified traveler

no peace of mind

Posted Apr 7, 2018
Cons: Improve on room acoustics . Replace the pillos and hard bed -----body n neck sore every morning.
Stayed at room 936 which had a door liknked to the next room. Noise from family nx door was very audible and disturbing unitil they checked out. Next guest who checked in tried to open the door ......and stayed all nite talking dunno wat about but very irritating .
Comment from Hotel Management
Apr 8, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Supa, Thank you for choosing Bayview Hotel Georgetown Penang as your preferred choice of accommodation on your recent trip to Penang. We apologize for the shortcomings that you have encountered during your stay. We will take heed of your comments for the betterment of our services and facilities. We look forward to delighting you again on your next trip to Penang. 
4 out of 5
Recommended
for Everyone
by A verified traveler from Corowa NSW Australia

One night stay

Posted Apr 3, 2018
Although an older hotel this is still a well maintained place to stay with good facilities. Rooftop bar is an extra bonus.
Comment from Hotel Management
Apr 3, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Hi Damien, Thank you for your time to write and share your stay experience. We are happy to hear that you had an enjoyable stay with us. It is our passion to strive in offering satisfactory service to our valued guest. We look forward to delighting you again on your next trip to Penang.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel n breakfast, near amenities n bars

Posted Mar 30, 2018
It was indeed a great stay, friendly helpful staff.
Comment from Hotel Management
Mar 31, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Anonymous, Thank you for such an excellent review. We are glad to know that you have enjoyed your recent stay with us. We will definitely share this positive review with our staff to boost up their motivation in keeping up the good work. Again, it is our responsibility and passion to keep on giving an exceptional service and experience to our valued guest. We look forward to delighting you again on your next trip to Penang. 
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel..well located..near to the shop and pub

Posted Mar 27, 2018
Hotel well located...breakfast nice..And staff very friendly
Comment from Hotel Management
Mar 28, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Anonymous, Thank you for such an excellent review. We are glad to know that you have enjoyed your recent stay with us. We will definitely share this positive review with our staff to boost up their motivation in keeping up the good work. Again, it is our responsibility and passion to keep on giving an exceptional service and experience to our valued guest. We look forward to delighting you again on your next trip to Penang. 
1 out of 5
Recommended
for Everyone
by A verified traveler from Thailand

Nice hotel

Posted Mar 26, 2018
I booked hotel w breakfast but had to pay for.who will take respondsibily for this mistaked
Comment from Hotel Management
Mar 28, 2018 by Sherynn (Assistant Manager, E-Revenue), Hotel Management
Dear Chayapat, Thank you for staying with us and thank you for the review. We have checked your booking and from our finding the room plan that you have purchased was room only (no breakfast included). You may check from the e-mail confirmation you received from Expedia. We hope that you enjoyed your stay and we look forward to delighting you again on your next stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Penang

Nice and big room. Friendly staff.

Posted Mar 26, 2018
Nice staff and good facilities. Near to Penang road which is one of the most famous area in the island. Easy to get around. The pool also nice and the breakfast is yummy. The room I stayed was quite a big room and nice view. Those who come with children can consider this hotel because they have quite big room for you and your children to stay.
Comment from Hotel Management
Mar 27, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Kelana, Thank you for your time to write and share your stay experience. We are happy to hear that you had an enjoyable stay with us. It is our passion to strive in offering satisfactory service to our valued guest. We look forward to delighting you again on your next trip to Penang.
3 out of 5
Recommended
for Everyone
by A verified traveler

Service is so slow.

Posted Mar 26, 2018
Pros: Staff is very helpful.
Cons: Should increase the number of staff to deliver better service and to be more efficient.
Location: Great location.
Nice place to stay with nice staff but should improve a bit.
Comment from Hotel Management
Mar 26, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Anonymous, Thank you for choosing Bayview Hotel Georgetown Penang as your preferred choice of accommodation on your recent trip to Penang. Despite the good remarks, we apologize for the shortcomings that you have encountered during your stay. We will take heed of your comments for the betterment of our services and facilities. We look forward to delighting you again on your next trip to Penang. 
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean

Posted Mar 25, 2018
Good deals. Cheap. Nice. Clean.... near to others location.
Comment from Hotel Management
Mar 26, 2018 by Lynne Choong (Hotel Manager), Hotel Management
Dear Anonymous, Thank you for choosing Bayview Hotel Georgetown Penang as your preferred choice of accommodation on your recent trip to Penang.We hope that you had an enjoyable stay with us. Looking forward to delighting you again on your next trip to Penang.