Property amenity

Reviews of Candlewood Suites Georgetown, an IHG Hotel

2.5 out of 5
Candlewood Suites Georgetown, an IHG Hotel
451 N Interstate 35, Georgetown, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 250 out of 515 reviews" "
Rating 8 - Good. 142 out of 515 reviews" "
Rating 6 - Okay. 62 out of 515 reviews" "
Rating 4 - Poor. 42 out of 515 reviews" "
Rating 2 - Terrible. 19 out of 515 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kristina on Mar 19, 2024
Thank you so much for taking the time to leave such an excellent review! We are thrilled to hear that you had a wonderful experience during your stay with us! It's fantastic to know that our team's hospitality made a positive impression on you.Providing a comfortable and enjoyable environment for our guests is always our top priority, and we can't wait to welcome you back for another exceptional stay!

4/10 Poor

Gary

Stayed 1 night in Mar 2024
Response from Kristina on Mar 25, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations, and we deeply regret any inconvenience or discomfort this may have caused.Your satisfaction is incredibly important to us, and we would welcome the chance to regain your trust.

2/10 Terrible

jorge

Traveled with family
Disliked: Property conditions & facilities
Smell so bad,carpet so dirty, my socks get so dark with probably dirt on the floor
Stayed 1 night in Mar 2024
Response from Kristina on Mar 4, 2024
We are extremely sorry to hear about your recent experience at our hotel. Please accept our sincerest apologies for the numerous issues you encountered during your stay. Your feedback is deeply concerning to us, as providing a comfortable and enjoyable experience for our guests is our top priority.We are truly disappointed to hear about the cleanliness issues you mentioned. This is certainly not the standard of service we aim to deliver, and we are looking into this matter to ensure immediate improvements are made.Once again, we sincerely apologize for the shortcomings you experienced. We hope to have the chance to welcome you back for a much-improved stay.

10/10 Excellent

Molly

Stayed 1 night in Feb 2024
Response from Kristina on Mar 25, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a great experience during your recent visit! We strive to provide a comfortable and welcoming environment for all our guests, and we are thrilled that we were able to meet your expectations.Thank you once again for your positive review and for choosing Candlewood Suites. We look forward to having the pleasure of welcoming you back!

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Kristina on Mar 25, 2024
Thank you for sharing your wonderful review with us! We are thrilled to hear that you had a fantastic experience during your recent stay at Candlewood Suites. Providing a comfortable and enjoyable stay for our guests is our top priority, and we are delighted that we succeeded in making your visit memorable.We can't wait to welcome you back for another wonderful stay!

6/10 Okay

Nanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no parking. The beds were extremely hard and there was dirt and garbage under the beds one of the lights didn't work
Stayed 1 night in Jan 2024
Response from Kristina on Jan 19, 2024
Dear Nanette,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we appreciate your candid review. we understand the importance of convenient and accessible parking for our guests. We apologize for any challenges you faced in this regard. We are also sorry to hear that the bed in your room did not meet your expectations for comfort. Additionally, we are disappointed to learn about the presence of garbage in your room. This is not reflective of our usual standards, and we will be conducting a thorough investigation to identify and rectify any lapses in our cleaning procedures. We sincerely hope that you will consider giving us another opportunity to serve you in the future and provide you with a more positive experience. Thank you for bringing these matters to our attention.

4/10 Poor

Meme

Business traveler, Traveled with partner
Not the worst experience, but for the price we expected more
Stayed 1 night in Jan 2024
Response from Kristina on Jan 8, 2024
We genuinely appreciate your feedback as it helps us identify opportunities for growth and enhancement. We understand the importance of providing a positive and memorable experience for our guests, and your input serves as a valuable tool. Your comfort and satisfaction are our top priorities, and it's clear that we fell short in delivering the experience you anticipated. We take guest feedback very seriously, and it is disheartening to learn that we did not meet your expectations.I sincerely hope that you will give us another opportunity to exceed your expectations in the future.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kristina on Jan 8, 2024
I want to express our deepest gratitude for taking the time to share your wonderful feedback regarding your recent stay with us. We are thrilled to hear that your experience exceeded your expectations, and it was truly a pleasure to have you as our guest.Thank you once more for choosing to stay with us, and we look forward to the opportunity of hosting you again in the future.

8/10 Good

Clarissa

Stayed 1 night in Dec 2023
Response from Kristina on Feb 2, 2024
Thank you for taking the time to share your experience with us at Candlewood Suites Georgetown. We appreciate your feedback and are pleased to hear that you chose to stay with us.We strive to provide a comfortable and enjoyable stay for all our guests, and we hope you found our accommodations and services to your satisfaction.We hope to have the opportunity to welcome you back!

10/10 Excellent

Mei-hwie

Stayed 1 night in Dec 2023
Response from Kristina on Dec 31, 2023
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had an excellent experience during your stay with us. Our team works hard to ensure that every guest has a memorable and enjoyable stay, and it's fantastic to see that we succeeded in exceeding your expectations.Once again, thank you for choosing to stay with us and for sharing your positive experience. We genuinely appreciate your support, and we can't wait to have the pleasure of hosting you again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kristina on Dec 31, 2023
Thank you so much for taking the time to leave such a positive review!It's always a pleasure to know that our guests had a good experience, and we're delighted that you found our hotel to your liking.Once again, thank you for choosing to stay with us and for sharing your positive thoughts.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kristina on Dec 14, 2023
Thank you so much for taking the time to share your wonderful review of our hotel! We are thrilled to hear that you had such a positive experience during your stay.We are delighted that you found our facilities to be to your liking. We strive to maintain high standards of cleanliness, comfort, and functionality, and it's gratifying to know that we met your expectations.Once again, thank you for choosing to stay with us. We truly appreciate your feedback.

2/10 Terrible

Carmel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
ALl of the appliances in the room were very noisy the tub faucet dripped
Stayed 1 night in Dec 2023
Response from Kristina on Dec 11, 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced with the appliances and the dripping faucet. Please accept our most sincere apologies for falling short of your expectations.Your comments are invaluable to us as we continuously strive to improve our services. Rest assured, we have immediately addressed the issues you mentioned with our maintenance team to ensure that such issues are promptly resolved.We appreciate your bringing these matters to our attention, and we hope you'll consider giving us another opportunity to exceed your expectations on a future visit. Your satisfaction is our top priority, and we are committed to making the necessary improvements.

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent. Renovations have been excellent. Room was beautiful. Highly recommend this hotel
Stayed 1 night in Dec 2023
Response from Kristina on Dec 11, 2023
We were absolutely delighted to read your fantastic review! Thank you so much for taking the time to share your positive experience with us. It's truly rewarding to know that we were able to make your stay memorable.We're thrilled to have met and even exceeded your expectations. It's guests like you who inspire us to continually strive for greatness. Your appreciation motivates us to maintain the high standards that define our hospitality.Thank you once more for choosing to stay with us, and we look forward to the pleasure of hosting you again in the future!

6/10 Okay

Robert

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Room that was initially given was no longer in service and was not suitable for occupants so family members had to relocate to another
Stayed 2 nights in Dec 2023
Response from Kristina on Dec 11, 2023
Thank you for sharing your feedback regarding your recent stay with us. We sincerely appreciate your time and candor, as it allows us to address concerns and continually enhance the guest experience.We regret to hear that you encountered an inconvenience during your stay, particularly the need to move rooms. Please accept our sincere apologies for any disruption this may have caused to your overall experience. We understand the importance of a seamless stay, and it's disheartening to learn that we fell short of meeting your expectations in this regard.We genuinely hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.

10/10 Excellent

Eric

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Rooms provide adequate accommodations for all my stays.
Stayed 2 nights in Nov 2023
Response from Kristina on Nov 28, 2023
Thank you so much for taking the time to share your positive experience with us! We are so happy to hear that you had a great stay.We appreciate your feedback and look forward to the opportunity of welcoming you back for another memorable stay.

4/10 Poor

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was full of bikers from the Bandito Biker Gang. There were at least 50 motorcycles parked all around the hotel. Late every night these bikers would party all night in the parking lot below our room. Lots of drinking smoking pot and yelling going on. The worst part was they would start up their very loud motorcycles (several at a time) and bitterly shake the hotel with the rumble and loud noise. I have never seen any hotel allow this sort of thing to go on. We stayed at this hotel 3 nights, and it only got worse each night.
Stayed 3 nights in Nov 2023
Response from Kristina on Nov 28, 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize for the inconvenience you faced due to the noise disturbance from other guests. Please accept our heartfelt apologies for any disruption to your stay.We understand that a peaceful and comfortable environment is crucial for our guests, and we regret that we fell short in this aspect during your visit. We take your feedback seriously and will be addressing the issue with our team to implement measures that ensure a quieter atmosphere in the future.We value your patronage, and we are committed to making improvements based on your insights.Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean, had cooktop & basic plates, utensils, knife, etc. Lobby is clean. Front desk staff lady is super friendly.
Stayed 1 night in Nov 2023
Response from Kristina on Nov 20, 2023
Thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you were happy with the room amenities and that our staff made a positive impression on you.At Candlewood Suites, we strive to provide a comfortable and enjoyable stay for all our guests, and it's fantastic to know that we met your expectations.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another delightful stay in the future.

8/10 Good

Anthony

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Kristina on Nov 15, 2023
We sincerely appreciate your positive review of our hotel! It brings us great joy to know that you had a delightful experience during your stay.Your kind words serve as motivation for our team to continue delivering exceptional service to all our guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Esmeralda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist at night was really nice. She attended us well and greeted us as we entered the hotel.
Response from Kristina on Nov 13, 2023
Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that our evening front desk associate made a positive impact on your stay.Our team takes great pride in providing exceptional service, and it's always gratifying to know when we've succeeded in creating a memorable experience for our guests. We will make sure to pass along your kind words to our front desk associate who assisted you. Recognition like yours motivates us to continue delivering top-notch service to all our guests.We genuinely appreciate your feedback as it helps us continuously improve and enhance the guest experience and we look forward to welcoming you back in the future.

6/10 Okay

DEAN, Leander

Stayed 1 night in Nov 2023
Response from Kristina on Dec 11, 2023
Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback as it helps us understand the experiences of our guests and continuously improve our services.We hope to have the opportunity to welcome you back for an improved experience that reflects our commitment to guest satisfaction.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
convenient to I35, close to many dining options
Stayed 2 nights in Nov 2023
Response from Kristina on Nov 9, 2023
Thank you for taking the time to share your wonderful review about your recent stay at our hotel.We are glad to hear that you found our facilities comfortable and our amenities convenient. We understand the importance of a good night's sleep and a relaxing environment, and we are pleased to know that you had a restful stay in our accommodations.Your feedback is invaluable to us as it motivates us to continue delivering exceptional experiences to all our guests. We are grateful for your support and hope to have the pleasure of welcoming you back to our hotel in the future.Once again, thank you for choosing to stay with us and for sharing your positive feedback.

10/10 Excellent

Melani

Stayed 1 night in Nov 2023
Response from Kristina on Nov 7, 2023
Thank you so much for taking the time to share your fantastic! We are absolutely thrilled to hear that you had such a wonderful experience during your stay with us.Our team works hard to provide exceptional service and create memorable moments for our guests, and it's incredibly rewarding to know that we met your expectations.Once again, thank you for your glowing review and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly
Good place for the price. No problems having a dog.
Stayed 1 night in Nov 2023
Response from Kristina on Nov 6, 2023
Thank you for taking the time to leave such a wonderful review about your recent stay at our hotel! We are thrilled to hear that you had an excellent experience and that you were satisfied with our pet-friendly policy.At Candlewood Suites, we understand that pets are part of the family, and we strive to create a welcoming environment for all our guests, including those with furry companions. We are delighted to know that you and your dog felt comfortable and enjoyed your time with us.Once again, thank you for choosing to stay with us. We look forward to hosting you and your beloved pet in the future.

8/10 Good

Rhonda

Business traveler
Liked: Staff & service
I had to walk all around the hotel from the back where I had to park my car as the card reader did not work on the back door. The hotel is undergoing some updates so that should be fixed.
Stayed 1 night in Oct 2023
Response from Kristina on Nov 3, 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honesty and regret any inconvenience you may have experienced during your visit.We sincerely apologize for the issue with the exterior door not working properly. We are in the process of enhancing our facilities to provide an even better experience for our guests in the future. We truly appreciate your understanding and patience during this time.Your satisfaction is important to us, and we hope you will consider giving us another opportunity to exceed your expectations during your next visit.Once again, thank you for choosing to stay with us.

10/10 Excellent

Edward John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were satisfied as the property met our expectations. The staff was friendly and met all our requests.
Stayed 7 nights in Oct 2023
Response from Melissa on Oct 30, 2023
We sincerely appreciate your thoughtful review. It brings us immense joy to know that you had a pleasant stay with us. Our dedicated team takes great pride in maintaining the utmost cleanliness of our hotel and ensuring you feel right at home. We eagerly anticipate your next visit.

2/10 Terrible

Carol

Disliked: Property conditions & facilities
When I arrived at the property the staff was super nice and welcoming. Upon entering I noticed it was under construction. There were signs saying they were improving the facility etc. When we got to our room, it was dirty. The toilet seat was broken off. The bedding was dirty. The bathroom was clearly not clean. There were hairs all over the place. There was a stain in the tub that looked to be soap residue. I called to report the toilet seat and bedding. Was brought new bedding but asked to put the dirty bedding in a baggy. I didn’t really want to touch it. I was told a work order was turned in for the toilet seat. A couple of hours later we still didn’t have a toilet seat and called back. Was then informed that the maintenance person was out due to the flu so it would not be fixed. Was offered at that point to love rooms but we were honestly too tired from traveling at that point to move. Had we been told that initially, we’d have definitely moved. It was just very frustrating all the way around. I wished I’d booked through the hotel directly so that I could get a refund. Will not ever be staying in a Candlewood Suites again.
Stayed 1 night in Oct 2023
Response from Melissa on Oct 30, 2023
We deeply regret that your recent stay did not meet your expectations. Our hotel is currently undergoing renovations, and we are working diligently to ensure that every aspect of our establishment is both beautiful and up-to-date in the near future. I sincerely apologize for the inconveniences you encountered during your stay, and please rest assured that we are taking immediate action to rectify these issues. We genuinely hope you will consider returning, affording us the opportunity to provide you with a much-improved experience. Thank you for your understanding.

8/10 Good

INES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kristina on Oct 25, 2023
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a pleasant experience during your stay at our hotel.It is our constant endeavor to provide exceptional service and create memorable moments for our guests, and we are delighted to learn that we succeeded in doing so for you.Once again, thank you for choosing to stay with us. We are looking forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Jorivaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Kristina on Oct 24, 2023
Thank you for taking the time to share your wonderful feedback about your recent stay at our hotel. We are truly delighted to hear that you had an excellent experience with us. Our team takes great pride in creating a welcoming and pleasant atmosphere for our guests, and it is heartening to hear that they made a positive impact on your stay. Your feedback motivates us to continue delivering exceptional experiences to all our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
If you like a hard bed this is your place!
Hotel was clean, Priscilla at the front desk who checked me in was very nice and polite. The only problem I had was that the bed was way too hard and made it difficult for me to sleep comfortably. 😩
Stayed 1 night in Oct 2023
Response from Kristina on Oct 16, 2023
Thank you for taking the time to share your feedback with us. We genuinely appreciate your valuable input and apologize for any discomfort you experienced during your stay due to the bed. Please know that your comments have been noted, and we will take the necessary steps to address this issue promptly.On a brighter note, we are thrilled to hear that Priscilla was able to make a positive impact on your stay. Our team takes great pride in providing exceptional service, and it's always heartening to know when we've succeeded in creating a pleasant and helpful environment for our guests.We truly value your business and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and a great place to stay.
Stayed 6 nights in Oct 2023
Response from Kristina on Oct 13, 2023
Thank you for taking the time to share your wonderful feedback following your recent stay at our hotel. We are delighted to hear that you had an excellent experience with us!We strive to ensure that every guest feels valued and well taken care of during their stay, and we are thrilled that we were able to exceed your expectations.Thank you for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Jay

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
From the first step inside there was dust and construction everywhere. The stairs smelled of strong pet odor and the elevators were dirty. The room itself had 3 chairs which were all very old, torn up and had stains. There was even a card in the room that stated it had been cleaned but the card itself had actual dirt and dust on it. They also had no ice or drinking water available. We do take into consideration the remodeling but it was never mentioned during the booking process and does not appear to be reflected in our payment.
Stayed 1 night in Oct 2023
Response from Kristina on Oct 10, 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your candid comments, as they provide valuable insight into areas where we can improve our services.We sincerely apologize for the inconvenience caused by the ongoing renovations during your stay. Please know that we are committed to enhancing our property to provide a better experience for all our guests in the future. We understand that renovations can be disruptive, and we regret any disturbances you may have experienced.We hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with the exceptional experience that you deserve.

6/10 Okay

Martin

Traveled with family
Liked: Staff & service
Cheap stay
Hotel is being renovated so a bit of a mess. The room was basic and smelled.
Stayed 1 night in Oct 2023
Response from Kristina on Oct 4, 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel.We apologize for any inconvenience you experienced due to the ongoing renovations. We understand how disruptive it can be, and sincerely apologize for not meeting your expectations during your stay. Guest satisfaction is our top priority, and your comments are invaluable in helping us improve our services.Once again, we appreciate your feedback and your understanding. We hope to have the opportunity to welcome you back in the future, providing you with an exceptional and uninterrupted experience.

6/10 Okay

Susan

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Usually a good place to stay but they are under a remodel so there was no place to buy any drinks or food like usual. Staff was still very nice considering they were very limited.
Stayed 1 night in Sep 2023
Response from Kristina on Oct 2, 2023
Thank you for choosing to stay with us again at our hotel. We appreciate your loyalty and are grateful for your understanding regarding the temporary closure of our Candlewood Cupboard due to renovation.We sincerely apologize for any inconvenience this may have caused during your stay. We value your feedback, and please rest assured that we are working diligently to enhance our facilities for an even better experience in the future.We look forward to welcoming you back in the near future, where we hope to exceed your expectations in every way possible. Your satisfaction is our top priority. We truly appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Joe

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kristina on Oct 2, 2023
Thank you so much for taking the time to share your excellent review of our hotel! We are thrilled to hear that you had a fantastic experience during your stay.Your positive feedback truly means the world to us. We are delighted to know that our services and facilities met your expectations. Providing exceptional experiences to our guests is our utmost priority, and it is incredibly rewarding to hear that we were able to make your stay memorable.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.

8/10 Good

TEXAS SIGNS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kristina on Sep 25, 2023
Thank you for choosing to stay with us at Candlewood Suites, and for taking the time to share your feedback. We are delighted to hear about your positive experience during your recent visit.We're thrilled to know that you found our property to your liking. Providing our guests with a comfortable and memorable stay is our top priority, and it's truly rewarding to hear that we succeeded in doing so during your stay.

10/10 Excellent

Seth

Stayed 1 night in Aug 2023
Response from Kristina on Sep 12, 2023
We are absolutely thrilled to receive your wonderful review! Thank you for choosing Candlewood Suites Georgetown for your recent stay and for taking the time to share your experience with us.Creating a comfortable and enjoyable environment for our guests is our top priority, and we're thrilled to know that we were able to meet your expectations.Thank you once again for your glowing review. It was an absolute pleasure to have you as our guest, and we look forward to your return!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find - need sign on road.
Stayed 1 night in Aug 2023
Response from Kristina on Aug 30, 2023
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel.Your positive feedback is a great motivation for our entire team. Reviews like yours inspire us to continue delivering the best possible service to our valued guests.Thank you once again for choosing our hotel. We can't wait to have the pleasure of welcoming you back for another outstanding stay.

6/10 Okay

Kirsten

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kristina on Aug 14, 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your input and are glad to hear that you had an overall satisfactory experience.Your comments are important to us as they guide our efforts in providing the best possible service for our guests. If you have any specific suggestions or areas where you feel we could improve, we would be more than happy to hear them.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you for choosing our hotel, and we look forward to serving you again.

10/10 Excellent

Fred

Liked: Property conditions & facilities
Our overnight stay was quiet and quite comfortable
Stayed 1 night in Aug 2023
Response from Kristina on Aug 14, 2023
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are absolutely thrilled to hear that you had an excellent experience during your stay at our hotel.Your positive feedback is a great motivation for our entire team. Reviews like yours inspire us to continue delivering the best possible service to our valued guests.Thank you once again for choosing our hotel. We can't wait to have the pleasure of welcoming you back for another outstanding stay. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kristina on Aug 1, 2023
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel.Your kind words and positive feedback mean the world to us and will be shared with our entire team.Thank you for choosing our hotel, and we can't wait to welcome you back for another outstanding stay.

4/10 Poor

Homer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet would not flush!
Stayed 1 night in Jul 2023
Response from Kristina on Jul 31, 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We would like to extend our sincere apologies for the disappointing experience you had during your time with us.We deeply regret that we did not meet your expectations, and we understand the frustration you must have felt. Your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short in delivering the level of service we strive for.Thank you for bringing these matters to our attention, and we hope that you will consider giving us another chance to provide you with exceptional experience.

6/10 Okay

andraniquea

Liked: Cleanliness
No pool
Stayed 2 nights in Jun 2023
Response from Kristina on Jul 6, 2023
Thank you for sharing your review of your recent stay at our hotel. We appreciate your honest feedback and value your perspective as it helps us to improve our services.Thank you for your valuable feedback, and we hope to have the chance to welcome you back in the future and provide you with a more satisfactory stay.

8/10 Good

Pete

Stayed 1 night in Jun 2023
Response from Kristina on Jul 24, 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a fantastic stay at our hotel.Your satisfaction is our utmost priority, and we are grateful for your recognition of our efforts. It would be our pleasure to welcome you back to our hotel in the future.

10/10 Excellent

Paulette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property is very nice I also like the room is a kitchenette
Stayed 2 nights in Jun 2023
Response from Kristina on Jun 20, 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a fantastic stay at our hotel. Your kind words and positive feedback are truly appreciated.We are pleased to hear that you found our kitchenette to be outstanding. We take great pride in offering a wide range of amenities and facilities to enhance our guests' experience, and we are glad that you were able to make the most of them.Once again, thank you for your glowing review. We truly value your feedback and hope to have the opportunity to serve you again soon.

4/10 Poor

Doreen

Traveled with partner
Disliked: Property conditions & facilities
The refrigerator in our room was so loud we had to turn it off. Turns out the fan went out and the part had to be ordered. There was also a leak under the bathroom sink. Staff was friendly and did offer to move us to another room for the inconvenience.
Stayed 4 nights in Jun 2023
Response from Kristina on Jun 20, 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced with the leaking sink and the loud noise from the refrigerator. Your feedback is crucial to improving our services, and we appreciate you taking the time to share your thoughts.We understand that a leaking sink and a noisy refrigerator can greatly affect your comfort and overall experience. Please know that we take these matters seriously, and our maintenance team has been notified immediately to address these issues promptly. We assure you that we will thoroughly investigate the source of the leak and take the necessary steps to fix it. Similarly, we will inspect the refrigerator to resolve the noise problem and ensure it operates smoothly.We deeply regret that we fell short of providing you with the exceptional stay we strive for. It is always our goal to ensure our guests' satisfaction and provide a peaceful environment. We apologize for any inconvenience caused.Thank you again for your feedback, and we look forward to restoring your faith in our hotel.

10/10 Excellent

quirino

Stayed 1 night in Jun 2023
Response from Kristina on Jul 24, 2023
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel.Your kind words and positive feedback mean the world to us and will be shared with our entire team.Thank you for choosing our hotel, we truly appreciate your kind words and recommendation. It was our pleasure to have you as our guest, and we are excited to serve you again.

10/10 Excellent

Rhonda

Stayed 1 night in Jun 2023
Response from Kristina on Jun 20, 2023
Thank you so much for your fantastic review of our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback truly mean a lot to us. We do hope that you stay with us again!

8/10 Good

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service
Property amd area nice. Hotel and rooms clean, staff friendly and helpful. However... Our first room #207 had wet carpet, and soap scum on the shower wall. We were promptly moved to room #208, which was clean, but the ice maker did not work, sugar/creamer container was not refilled, there were no charging ports on the room; the recliner and desk chair were pretty torn up, table chair had paint stains all over the cushion, and several of the bathroom light bulbs were out. Room def needs attn. Also, our room key cards did not work on the back or side doors. We had to walk around to the front of the bldg and were given new key cards. Over all, though, it was clean and the front desk staff were very pleasant.
Stayed 2 nights in Jun 2023
Response from Kristina on Jun 12, 2023
Thank you very much for taking the time to provide us with feedback from your recent stay, it is very helpful and very much appreciated. Thank you so much for your kind words regarding our Front Desk Staff and the cleanliness of our property I'm sorry to hear that your stay was less than perfect, and I will certainly look into the issues you experienced. We will be having a renovation in the near future and do hope you visit us again next time you're in Georgetown!

6/10 Okay

Dakota

Stayed 3 nights in Jun 2023
Response from Kristina on Jun 12, 2023
Thank you so much for your feedback, it is greatly appreciated.