Ratings based on 1,702 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Very nice hotel. Beautiful pool on the 6th flood of the new wing. The menu could be improved.
Comment from Hotel Management
Aug 18, 2017 by The Management, Hotel Management
Dear Valued Guest, Thank you for staying with us. It is great to know that you liked the hotel and it's infinity pool at Level 6 of the Victory Annexe Wing. We hope to have the pleasure of welcoming you back again. Kind regards, The Management
4 out of 5
by A verified traveler

Posted Aug 17, 2017
Good hotel but not good location away from main attractions
Comment from Hotel Management
Aug 18, 2017 by The Management, Hotel Management
Dear Valued Guest, Thank you for choosing to stay with us. Regret that the location did not suit your requirement. However, we hope this will not deter you from visiting us again in the near future. Kind regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 8, 2017
The room was gigantic and the view was incredible. The hightea was a great deal and delicious. The dinner buffet is too expensive and the bottomless drink package to go with it doesn't have good wine. Breakfast has many options too choose from. Greeting when you enter the hotel could have been better.
Comment from Hotel Management
Aug 8, 2017 by The Management, Hotel Management
Dear Valued Guest, Many thanks for choosing to stay with us. We are delighted to know that you enjoyed your suite with a great view and our popular English Afternoon Tea. However, regret that the wine was not to your liking. We have also taken note of your feedback in regards to areas for improvement. Once again, thank you for your valuable feedback and we look forward to welcoming you back. Kind regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great hotel with seaview

Posted Aug 1, 2017
Absolutely love the hotel stay. Yearly we go to Penang and stay in E&O hotel. Has no bad experiences. If there are service lapses its attended to promptly. Love the Planters Lounge complimentary tea. International breakfast is fabulous. Every staff we encountered is fabulous.
Comment from Hotel Management
Aug 3, 2017 by The Management, Hotel Management
Dear Valued Guest, Thank you for returning to stay with us again and being a loyal guest of the Eastern & Oriental Hotel. We are glad that we have once again made your stay memorable and we look forward to your return. Kind regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from CaIrns, Australia

Heritage hotel close to Georgetown.

Posted Jul 30, 2017
Pros: Great location, very quiet, lovely pool area and 5 star service. Many restaurants at hotel to chose from if one wishes to dine there.
Cons: We were very happy with all aspects of the hotel.
Location: Very close to Georgetown and the UNESCO world heritage section.
Stayed in the heritage section of hotel. Large room with separate sitting room, bedroom and big bathroom. Wonderful service from all staff. Liza at the incredible breakfast buffet at Sarkies was very friendly and could not do enough to make our stay very enjoyable and memorable.
Comment from Hotel Management
Aug 2, 2017 by The Management, Hotel Management
Dear Valued Guest, Thank you for your positive feedback and compliments in relation to your recent stay with us. We are glad that you were happy with all aspects of the hotel and the staff has contributed in making your stay enjoyable and memorable. We look forward to the pleasure of welcoming you back in the near future. Kind regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Well worth the long travel

Posted Jul 24, 2017
From Singapore, we took two buses, four trains and a ferry to get to the E & O Hotel. It was well worth the journey! We loved the hotel and Penang.
Comment from Hotel Management
Jul 26, 2017 by The Management, Hotel Management
Dear Valued Guest, Thank you indeed for staying with us and the time taken to upload some photos with this review. We are delighted to learn that you have thoroughly enjoyed your stay and we hope to have the pleasure of welcoming you back. Kind regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from world

Historically interesting

Posted Jul 24, 2017
Pros: History
A reminder of colonial times. Our suite was on the street side of the heritage wing and whilst very spacious and well furnished had little view and suffered some road noise. The restaurants were ok although we did not try 1885 for dinner because it is relatively expensive compared to other Georgetown restaurants of the same standard.
Comment from Hotel Management
Jul 26, 2017 by The Management, Hotel Management
Dear Valued Guest, Many thanks for choosing to stay at the Eastern & Oriental Hotel. It was indeed a pleasure having you as our guest and we look forward to welcoming you back in the near future. Kind regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from adelaide, S aust

Best hotel stay ever in so many ways

Posted Jul 18, 2017
We arrived and were grateful to be in our room at 11 instead of having to drop our bags and fill in time. We were also treated to an upgrade from the standard studio suite in the annexe to a corner suite. It was enormous, comfortable, elegant, immaculate and so easy to spend our five days using it as our home base. But the best part were the staff, who were always friendly, helpful, intuitive with their service, and all very proud of their hotel. This is a big hotel but noise wasn't an issue. There are lots of good places to eat on site and the happy hour is a must. Thankyou, we'll be back as soon as we can , cath and michael
Comment from Hotel Management
Jul 20, 2017 by The Management, Hotel Management
Dear Valued Guest, Thank you indeed for staying with us and we are most pleased that you had a pleasant stay here. It is great to know that every aspect of your stay met with your expectations and that the staff has contributed in making your stay memorable. We look forward to your return soon. Kind regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Enjoyable Stay

Posted Jul 4, 2017
The hotel architecture, both old wing and new wing, are very beautiful with characteristics. Very relaxing environments. We had a group of 10 people staying and the feedback was high standard. There are 3 comments worth noting: The twin beds are of small size (3 ft wide) for a 5 star hotel. The happy hour of 1 hour is slightly short, 1.5 hour will be better. The taxis arranged through the hotel concierge are fixed rates which could be double by using the grab taxi app.
Comment from Hotel Management
Jul 10, 2017 by The Management, Hotel Management
Dear Valued Guest, Thank you indeed for staying with us and we are delighted to know that you had an enjoyable stay. We look forward to the pleasure of welcoming you back again. Kind regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous hotel with lots of charm

Posted Jul 2, 2017
My room in the new hotel was lovely: beautiful views and a wonderful bathtub. I also enjoyed the facilities: well-equipped gym, great pool and drinks and nibbles at the planters lounge
Comment from Hotel Management
Jul 5, 2017 by The Management, Hotel Management
Dear Valued Guest, Thank you for staying with us and writing a review. We are delighted to know that you had a great stay and it would be a pleasure to welcome you back again. Kind regards, The Management