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Reviews of Hilton Garden Inn Lexington Georgetown

3 out of 5
Hilton Garden Inn Lexington Georgetown
110 Grandstand Dr, Georgetown, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 445 out of 799 reviews" "
Rating 8 - Good. 245 out of 799 reviews" "
Rating 6 - Okay. 60 out of 799 reviews" "
Rating 4 - Poor. 32 out of 799 reviews" "
Rating 2 - Terrible. 17 out of 799 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

maria

Traveled with family
Is a good place to stay
Stayed 1 night in Mar 2024
Response from Hope Fallen, AGM on Apr 4, 2024
Thank you for responding to the survey. We appreciate your kind words.

6/10 Okay

April

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was rather disappointing, we knew they were doing construction upon arrival, but the dust was absolutely terrible, when he stepped on the elevator, it was everywhere, and all it needed was just to be wiped and cleaned up, do better.
Stayed 1 night in Feb 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hope Fallen, AGM on Jan 23, 2024
Thank you for taking the time to respond to the survey. We appreciate your business and the glowing review. We hope you will visit us again soon.

10/10 Excellent

Bruce

Business traveler, Traveled with family
Liked: Amenities
Sherry at the front desk was very helpfull all The staff were considerate and our stay was so good ,,, we stayed another night thank you
Stayed 1 night in Dec 2023
Response from Hope Fallen, AGM on Jan 11, 2024
Thank you for taking time to respond to the survey and letting us know that you enjoyed your stay with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
This is set in a beautiful little town and the staff was very accommodating during my stay,
Stayed 1 night in Dec 2023
Response from Hope Fallen, AGM on Jan 11, 2024
Thank you for taking the time to respond to the survey. We are glad that you enjoyed your stay with us.

8/10 Good

Anne

Stayed 1 night in Nov 2023
Response from Hope Fallen, AGM on Jan 11, 2024
Thank you for taking the time to respond to the survey.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
friendly accommodating staff but limited food hours, breakfast was $10 for dry scrambled eggs, no room service (was advertised as offering room service), room was not cleaned, had to request clean linens and towels for the stay. pool clean, spa nice.
Stayed 2 nights in Oct 2023

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Yup
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the facilities were clean and quiet.
Stayed 1 night in Sep 2023

8/10 Good

Sabrina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a nice stay!
We had a last minute change due to a not so pleasant hotel previously booked. We were able to book a room, drive another hour and were so happy with the hotel. We were close to restaurants, (walking distance) and near attractions. Would recommend this place to everyone.
Stayed 3 nights in Aug 2023

10/10 Excellent

Andy

Stayed 1 night in Feb 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Shelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

paul

Stayed 2 nights in Jul 2023

2/10 Terrible

Elvin

Traveled with family
Disliked: Property conditions & facilities
May have been Expedia 's fault, but when I booked 3 rooms they put each one under a different name so was told I only had one room. This was already late and we had 4 young children with us to make matters worse. After about 30-45 minutes, we finally figured out the problem and got 3 rooms all on different floors. Then around 2:30 a horrible noise woke me up and continued for about 2 hours. After about 30 minutes, I got dressed and went to see where noise was coming from. It was something going on in the mechanical room. I went to front desk and told lady to which she responded, "Oh is that happening again?". She was only person there and couldn't do anything about it. It also woke up my granddaughter, which meant I only got a couple of hours of sleep that night. Never staying at Hilton Gardens again! So frustrating!
Stayed 1 night in Jul 2023

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Jerry

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2023

4/10 Poor

Anna

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness
The room we stayed in wasn't the cleanest - the bathroom didn't appear to have been cleaned/restocked between whoever stayed before us and our arrival. Also, twice in the middle of the night, the fire alarm was triggered. There was a church youth group staying there and I suspect someone was playing a prank, but it was incredibly annoying. There was no direction from the staff on where to go or what to do, so half the hotel evacuated and the rest were in their rooms staring down at the parking lot. We got our stuff and left after the second one. I wouldn't stay here again.
Stayed 1 night in Jul 2023

4/10 Poor

Lucinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs updating and a good cleaning.
Stayed 3 nights in Jul 2023

8/10 Good

Jared

Liked: Cleanliness, staff & service, room comfort
Gets the job done
Clean and comfortable no frills hotel in Georgetown. Code to Toyota for my business needs and meant I didn’t have to mess with driving in to Lexington. It badly needs an update, but it is clean and everyone working there are very nice and provide good service.
Stayed 1 night in Jun 2023

10/10 Excellent

Teresa

Stayed 2 nights in Jun 2023

10/10 Excellent

Amanda

Stayed 1 night in Jun 2023

6/10 Okay

Jill

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Lobby was very nice and front desk staff was friendly. Room was nicely decorated but had musty odor on entering that we thought was from A/C. We later discovered evidence of older leak around sprinkler on wall backing up to bathroom, wet spot on floor between that wall and bed, and leak around base of bathroom sink faucet that got everything sitting on counter on that side wet overnight. Breakfast buffet not included and not worth $10 per person - poor selection, lukewarm coffee, overflowing trash can by coffee table, and attendant that looked more like a guest than anyone involved in food service. Disappointing stay at usually reliable Hilton Garden.
Stayed 1 night in Jun 2023

10/10 Excellent

SUSAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This was a great hotel. We enjoyed our stay very much. The room was clean and the beds very comfy. The hotel staff were very nice and helpful. The location was very nice as well. It was easy on and off the highways and there were tons of restaurants very nearby. We would definitely stay here again.
Stayed 3 nights in Jun 2023

6/10 Okay

Elijah

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Jeremy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom and under the bed was dirty. No shampoo.
Stayed 1 night in Jun 2023

8/10 Good

Keith, Selah

Liked: Cleanliness
The ladies at the counter were not welcoming and were slow in their help to us. We were not impressed with their service.
Stayed 2 nights in May 2023

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Bathroom shower mold
Stayed 1 night in May 2023

10/10 Excellent

Traci

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, staff was nice & helpful. Only issue was website said room would have a Keurig but it didn’t. Has a small regular coffee maker. We just used the one in our friends room. Other than that, the stay was pleasant. Will definitely stay there again.
Stayed 3 nights in May 2023

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Lori

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had to pay $10 for a buffet breakfast. Every hotel we stay at always has a free breakfast. The room was very small and the furniture was dirty, the chair had stains on it. I didn't want to even put my luggage on it. The decorating was outdated. I was very disappointed. However, the staff was very pleasant.
Stayed 4 nights in May 2023

6/10 Okay

Christopher

Liked: Staff & service
Seemed like a high rate not to get daily housekeeping automatically.
Stayed 2 nights in Apr 2023

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff clean rooms
Stayed 1 night in Apr 2023

6/10 Okay

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The breakfast buffet was gross, a rip off for $10/person. Our room was supposed to sleep 5 but barely slept 4. Room and hotel were clean.
Stayed 1 night in Apr 2023

10/10 Excellent

Alice

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Beds were comfortable and pillows. The shower needed deep cleaning in corners.
Stayed 4 nights in Apr 2023

10/10 Excellent

naman, Amherst

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 1 night in Apr 2023

6/10 Okay

Kimberly

Stayed 1 night in Apr 2023

8/10 Good

Cynthia

Liked: Staff & service, room comfort
There was something sticky on the wooden headboard and French fry on the floor, so the housekeeping is questionable. The guy at the morning desk was gruff.
Stayed 1 night in Apr 2023

8/10 Good

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Jack, arlington heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front lobby very nice, hallways very drab looking, room nice, pillows very cheap feel to them
Stayed 1 night in Apr 2023

10/10 Excellent

William

Stayed 1 night in Apr 2023

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Relaxing
We stopped there on our way to the Ark Encounter, it was a great stay. Clean rooms, great breakfast and the kids really enjoyed to pool. We loved there was a steak house across the parking lot.
Stayed 1 night in Mar 2023

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Mar 2023

2/10 Terrible

Peyton

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Booked a stay here because it was only a few miles from house and my children wanted to swim and stay in a hotel “like on vacation” After checking in we were told they had no vending machines but we could purchase snacks at desk but “good luck because we have nothing and we are out of everything” We were woken up at 10-1045pm to 4 men beside us (room 406, we were 408) blasting music, slamming doors going in and out of room up and down the hall from bar area. Tried calling lobby but desk didn’t answer. My 4 and 3 year old were then woken up at 12, 1230, 1 , 130am to when I finally went down to lobby with no shoes on to get the desk to get them to stop and stated that if it continues we would pack up at 1 am and just go home since we lived two miles away and were not getting a quiet fun experience like we thought.. she walked with me and could hear the music blaring.. it continued after desk asked them to stop. Continued until about 215-230. We left the hotel with zero sleep and us 4 were actually even more tired than before we got to the hotel for our “relaxing” stay. We bring a box fan and even over the loud fan on highest level it woke me and the children up so you can only imagine how loud they were. When checking out the next morning we were not asked “how was your stay” or when thanked for coming. And when I addressed what happened and that I had to get the lobby staff unclimbed after multiple attempts to call lobby and no one answering he said nothing but “oh”
Stayed 1 night in Mar 2023

10/10 Excellent

Dion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a hot tub and pool and is right off the interstate. Cattleman's steakhouse is amazing!
Stayed 1 night in Mar 2023

10/10 Excellent

Ashley

Stayed 1 night in Feb 2023

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service
Friendly, nice, clean, breakfast was delicious 😋
Stayed 2 nights in Feb 2023

8/10 Good

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hot tub, work out room
Stayed 2 nights in Feb 2023