Ratings based on 755 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
77% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from CO - Colorado Springs

Posted Dec 5, 2016
The only complaintbi have is that we got the room the very very futherest from the elevator. But that was more annoying then horrible. But the hotel was nice, they are doing some construction so not everything is open but we would stay again.
Comment from Hotel Management
Dec 8, 2016 by Hotel Management, Hotel Management
Hi Mel, thank you for allowing us to host you at our property! We appreciate the feedback and the wonderful photo. We can see that you enjoyed the amenities that came with your room! During your next visit you will have to check out our Farmer's Pick Buffet that will be opening soon. We hope to see you again!! Thanks!
3 out of 5
by A verified traveler

OK, Far away

Posted Dec 5, 2016
Pros: Clean, firendly staff.
Cons: Sheets, bedding, fridge, drains.
Location: Farther away from everywhere you want to be than any other hotel.
This hotel is further from the center of town than any of the others, and not great. The sheets are like sandpaper. The mini fridge in the room, which we never used, was very loud all night, and the drain the bathroom was also very loud for a long time after we used it. They noise and the fact that this hotel was on the edge of town make this a "never again" for us.
Comment from Hotel Management
Dec 6, 2016 by Hotel Management, Hotel Management
Thank you for allowing us to host you at our property! We are so happy to hear that you got to experience our clean rooms and friendly staff. Our employees work very hard at creating the best possible stay for all of our guests and do just about anything to accommodate our visitors. We appreciate you taking the time to give us your feedback, we have taken note of your thoughts and will use it when making future improvements to our property. We hope you choose to stay with us again. Thanks!!
5 out of 5
by A verified traveler from golden

Great hotel and very friendly staff

Posted Nov 20, 2016
We had a great stay. The beds are really comfortable and our room was very quiet.
Comment from Hotel Management
Nov 22, 2016 by Hotel Management, Hotel Management
Hi John, thank you for giving us such an amazing review! Our goal is to make sure all of our guests have an enjoyable and comfortable stay at our property. It sounds like you had a great experience and hope to see you again sometime soon! Thanks again for the feedback.
4 out of 5
by A verified traveler from Denver, Colo.

Not worth the $.

Posted Nov 14, 2016
Pros: I did like the parking, I could see my truck from my room.
Cons: No room service and the buffet was closed and under construction
Location: The hotel is at the end of town and the only thing to do near by is gambling.
I reserved a King Suite with Jacuzzi tub, so I was expecting a Suite with separate sitting area and maybe a mini kitchen area. What I got was a room with a king size bed and a couch, the mini fridge was in a cabinet underneath the TV. No microwave. A 2 cup coffee maker which was in the bathroom. The Jacuzzi tub was in the bathroom couldn't watch TV. while soaking and couldn't soak and socialize with whoever you came with at the same time. I was a little disappointed. And there was no room service.
Comment from Hotel Management
Nov 16, 2016 by Hotel Management, Hotel Management
Hi Jade, thank you for visiting out property! We are happy to hear that you enjoyed the parking lot and were able to view your truck from your room. We hope that you got a chance to check out our delicious restaurants our property has to offer as well as our amazing casino floor. We apologize for the inconveniences of the room that you experienced and hope it did not hinder you from having a great time! We hope you choose to visit again.
1 out of 5
by A verified traveler from US

Rude service

Posted Nov 13, 2016
The staff was rude. I will never go back. Ridiculous!
Comment from Hotel Management
Nov 16, 2016 by Hotel Management, Hotel Management
Hi Tessa, it does not sound like your experience was up to our usual standards. We pride ourselves on the customer service and friendliness of our staff. We believe our staff does whatever it takes to make our guests feel comfortable at our property. We hope you change your mind and choose to give us another try sometime. Thank you!
4 out of 5
by A verified traveler

Posted Oct 31, 2016
The hotel is always nice to stay at. the bed was a little to soft but other then that the room was nice and clean and pleasent to stay in.
Comment from Hotel Management
Nov 3, 2016 by Hotel Management, Hotel Management
It sounds like you had a wonderful visit while at our property! We love to hear when our guests have a comfortable and enjoyable stay and work very hard at making sure all of out guests needs are met during their visit. Thank you for taking the time to give us a rating and we hope you visit again!
4 out of 5
by A verified traveler

Great stay but price was high

Posted Oct 31, 2016
Location: Great location to all the casinos
Room and location was great. Thought price of the room was to high.
Comment from Hotel Management
Oct 31, 2016 by Hotel Management, Hotel Management
Thank you for the awesome review! We are happy to hear that you enjoy our beautiful location and great rooms. Our guests experience is our number one priority and we work very hard at making sure everyone is accommodated for. We hope you got to check out our amazing casino floor and can't wait for you to visit again sometime soon.
3 out of 5
by A verified traveler from CO

Only went for the two person jetted tub

Posted Oct 25, 2016
Pros: Just the two person jetted tub that came with our room
Cons: Dirty and dingy
Location: Black Hawk is expensive but you don't get what you pay for
The best thing about our room was the two person jetted tub. Room was not worth it for the price. Room felt dirty, shower stall had someone else's hair in it, and walls were so thin you could hear the person next door snoring! Black Hawk is just not a good value for the money you pay.
Comment from Hotel Management
Oct 31, 2016 by Hotel Management, Hotel Management
We love hearing that you enjoyed the amenities of our rooms like the jetted tub. Although some of our rooms are not as new as others we still demand cleanliness for all of our guests. Thank you for taking the time to give us your review. We will be sure to keep this in mind when making future improvements. We hope that your next experience with us is more enjoyable.
2 out of 5
by A verified traveler from Tulsa

Noisy!

Posted Oct 17, 2016
Location: Beautiful location. Gambling is the main objective of the visit unless you hike.
The hotel rooms doors do not have devices that prevent them from slamming extremely hard. This would not be so bad if the rooms were not so close together down one long hallway. Early morning during house keeping and other guests checking out made it impossible to sleep. Room was musty and carpet could've been cleaned. Not the best value for your dollar.
Comment from Hotel Management
Oct 18, 2016 by Hotel Management, Hotel Management
Thank you so much for taking the time to express your feedback. We are glad you enjoyed our beautiful location and amazing casino floor. We will use your feedback to make future improvements. Hopefully you come make another visit because i'm sure it would be a five star experience!
3 out of 5
by A verified traveler from Colorado

The Isle Casino at Black Hawk, Colorado.

Posted Oct 15, 2016
Pros: Wait staff & clean rooms.
Cons: Customer service concepts for the front staff. There are always compromises that can be made to provide better customer support.
We stayed 3 nights during the first week of October 2016. I was having eye surgery in Denver and needed a nice place to stay. The rooms were clean / comfortable and the wait staff were really nice / helpful. I was very disappointed in the front desk staff. When we tried to check in at 2pm after surgery on October 5th, the staff told me I could not have a room until after 4pm even though I was standing there with an eye patch on swaying from exhaustion. They actually told me I was welcome to go gamble for a couple of hours even though I explained about having had surgery and how badly I needed a room. I even offered to pay a little extra if we could get into a room that was already cleaned & ready. I know folks check out early in the day - we did on our last day. In the end I had to sleep in the backseat of our car in the parking garage for two hours before I could get a room at 4pm. Basically I begged to be given a room early due to the circumstances. I guess it's ok for patrons to spend their money in the casino, but a little sympathy and help is too much to expect. Very disappointed with the front desk. The wait staff, on the other hand, was amazing and very, very helpful. I will have to think hard before staying here again. I don't like to be looked as just a walking wallet. Hotels are supposed to be about customer service.
Comment from Hotel Management
Oct 17, 2016 by Hotel Management, Hotel Management
Hi again, Carol! First off, we hope you had a quick and speedy recovery. It does not sound like your experience was up to our standards. We pride ourselves on customer service and hope that your next visit you get to experience our friendly and accommodating staff. Although you did not have the easiest time checking in, it is great to hear that you enjoyed our fabulous waitstaff. We hope that you come visit again soon because we know we can do much better next time. Thank you for taking the time to share your visit and give your feedback. We will most definitely use your experience for improvements.