Air conditioner didn't work in 1st rm, carpet had spots and toilet was dirty. They moved us to another rm which was cleaner, but had to ask for condiments . Breakfast bar lacking very much . Definitely would not swim in pool or get in hot tub . Place smelled moldy . And huge crack around room door . Day of departure saw roach crawl out from night stand. Place definitely needs renovating .
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Thank you so much for your detailed feedback. Our goal is to provide you with a positive, memorable experience. I am truly sorry that we fell short of our service standards.
Currently, we are working on bringing improvements to our property. This includes making changes to the rooms, property, amenities such as the breakfast, and our overall services. Our team is working diligently to bring our property up to its very best standard. We hope that in the future, you will give us an opportunity to show you these improvements. Thank you once again.