Ratings based on 1,478 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Denver, Colorado

Casino friendly, not much for guests

Posted Jul 19, 2017
The hotel was cleaned, but it was not very appealing nor were there many extras such as a place to hang clothes, as simple as a blow dryer, and so on. The front desk was very unwelcoming and not helpful. If we could have gotten a different hotel, it would have been 15 minutes away in Idaho Springs since all the casino hotels were booked.
Comment from Hotel Management
Jul 20, 2017 by Guest Services Manager, Hotel Management
Thanks for staying at Lady Luck, Alyssa. We appreciate you taking the time to leave us a review and apologize for your experience at the front desk. We want all of our guests to feel welcome and receive great service. We hope the rest of your visit was enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Nice hotel, Blackhawk is a beautiful little town.

Posted Jul 14, 2017
Gambled a little and the buffet was excellent. Not far up to Rocky Mountain Park!
Comment from Hotel Management
Jul 17, 2017 by Guest Services Manager, Hotel Management
Hi, Linda. Thanks for staying at Lady Luck. We're happy to hear you had some fun on the casino floor and enjoyed Farmer's Pick. Feel free to come back anytime!
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO.

Good location.

Posted Jul 13, 2017
Pros: Satisfied with every aspect.
Cons:
Located within walking distance to many other casinos. Easy access to hotel room from street and garage parking. Good directional signs from hotel to casino via attached walkway and other areas. Rooms, hallways and elevators were well lit for an older hotel which are usually dim.
Comment from Hotel Management
Jul 13, 2017 by Guest Services Manager, Hotel Management
Hi, Dee. Thank you so much for staying at Lady Luck. We're so pleased to hear that you were satisfied during your stay. We appreciate you taking the time to write us a review and hope to see you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel

Posted Jul 8, 2017
My husband and I enjoyed the stay at Lady Luck. Staff members were very nice and helpful. Bed was comfortable. We would stay at LADY LUCK CASINO.
Comment from Hotel Management
Jul 10, 2017 by Guest Services Manager, Hotel Management
Hello! Thank you for staying at Lady Luck. We're so glad you were comfortable with us and that our staff could assist you. We would love to have you back anytime!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
Every thing was nice except for check in. One gracious person working, several others tying to look busy. Plus, it is located in the basement of a parking garage, with difficulties finding a parking spot to enter the check in. Really??
Comment from Hotel Management
Jul 7, 2017 by Guest Services Manager, Hotel Management
Thanks for staying with us at Lady Luck. We want our guests to experience polite and efficient guest services. We apologize for the delayed check in process and appreciate you leaving us feedback here. It can help us to be better in the future. Thanks!
3 out of 5
by A verified traveler from dallas

Posted Jul 7, 2017
The bed was extremely uncomfortable. The room was clean.
Comment from Hotel Management
Jul 7, 2017 by Guest Services Manager, Hotel Management
Hi Lindsey. Thanks for taking the time to leave us a review. We are happy to hear that your room was clean and apologize for the uncomfortable bed. We hope you were able to enjoy your time with us nonetheless.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Convenient and nice

Posted Jul 5, 2017
I was lucky to get a decent rate for a last-minute afternoon room reservation at Lady Luck on Expedia.com. There was no beautiful mountain view from my room. Just a vertical rock face. But at the same time it wasn't at all dark during the day either. The room refrigerator was nice. You don't get that everywhere, even for much more money. I thought the tap water might taste worse than it actually did. I advise to heed all elevation warnings for those Ill or so affected. At 8,500 feet, Black Hawk is 1,000 feet higher than Estes Park or Idaho Springs - and if reading this, you may plan on staying the night and thus many hours.
Comment from Hotel Management
Jul 10, 2017 by Guest Services Manager, Hotel Management
Hi Jeremy. We are so glad you were able to book a room at Lady Luck. We are in a beautiful location, but not every room can have the best view. We're glad you could enjoy yours nonetheless. We hope you had some fun during your time in Black Hawk!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Hotel staff extremely nice and professional.

Posted Jul 4, 2017
I loved the location and staff. The carpet and chairs were stained really bad in the room. Wish there was a better dining area other than the bar.
Comment from Hotel Management
Jul 5, 2017 by Guest Services Manager, Hotel Management
Hi H. We're pleased to hear that you enjoyed the location and staff at Lady Luck. We always love to hear when our employees are treating our guests well. We appreciate your other feedback as well. It can help us to improve in the future. We hope you'll come back again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
AC was not great but the entire bathroom was a shower which was kind of fun. Unfortunately I was there by myself, so I didn't have anyone with me to utilize it.
Comment from Hotel Management
Jul 5, 2017 by Guest Services Manager, Hotel Management
Thanks for writing us a review. We hope maintenance was able to assist you with your air conditioning unit. We are glad to hear that you enjoyed your shower and hope you were able to have some fun on the casino floor. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Lakewood CO

Centrally located clean hotel

Posted Jul 2, 2017
Everything was good except check-in. Single desk located in parking garage. Line went out the door where the smokers stood, leaving the door open to smoke and get back in line for their turn - not a pleasant check-in, but the single young man at the desk was super-efficient! Some wear in the hallways and difficult to find elevator to rooms, but you get used to it. Casino is nice and connected to sister property that is larger. Overall a good experience and I will return!
Comment from Hotel Management
Jul 5, 2017 by Guest Services Manager, Hotel Management
Hi Jim. Thank you for the detailed review. We apologize for the long check-in wait, but are glad to hear that our staff on duty was very efficient. We're happy your overall experience was positive and we would love to have you stay with us again!