Dont think we will be stayin again
Posted Oct 10, 2016
At check in the front desk person wasnt welcoming, didnt even look me in the face, didnt smile, and gave me no hotel information. We got up to the room where its quite outdated but it was at least clean which is probably the only good thing about our stay there. We checked out other casinos during our stay and upon return was not aware that our original entrance would be locked at a certain time. We had figured we would have to go through the casino to get back to the hotel (which wasnt rocket science but for a first time stay it would have been good to know before hand). I had to wait in a rediculous line for the security guy to check my id even though i told him we werent gamblung anymore and just going to the hotel. There is usually drinking of alcohol during these types of stays and they do not offer complimentary waters in the room and they have no gift shop for emergency needs, water, and the usually complimentary toothpaste if you forget yours is not complimemtary here. Ive never stayed in a hotel who charges 2$ for what is complimentary everywhere else. I think we will be staying across the street from now on.
Comment from Hotel Management
Oct 12, 2016 by Hotel Management, Hotel Management
Hi Dawn, we care about all of our guests and want to ensure everyone is given a warm welcome during their visit. It sounds like our service could have been better during your stay, and we will work to improve that. We're happy to hear that your room was comfortable and clean. We look forward to having another opportunity to show you that we are one of the best casinos to visit in Black Hawk. Thank you for your time.