Ratings based on 1,392 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from wyoming

Nice stay

Posted Apr 13, 2017
Loved the hotel stay nice room and the hotel staff were very friendly enjoyed it .
Comment from Hotel Management
Apr 14, 2017 by Hotel Management, Hotel Management
Thank you for allowing us to host you at our property, Tandy! Our goal is to provide our guests with the best gaming and dining experience possible. We hope you got the chance to check out our casino floor and delicious dining options. We appreciate you taking the time to let us know about your experience and are happy to hear you had a comfortable stay with great service. Visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from o

Nice hotel with mountain view.

Posted Apr 12, 2017
The hotel is in a great location and is quite comfortable. Our room was too hot and we couldn't open the window more than 4 inches. Heat was turned off! Could use some updates overall but we still had a great time and would probably stay there again. Love the area!
Comment from Hotel Management
Apr 13, 2017 by Hotel Management, Hotel Management
We're thrilled to hear you enjoyed your time spent in Black Hawk, Julie! Nothing beats a beautiful view and comfortable stay. We appreciate you taking the time to let us know your experience and have passed your feedback along to the appropriate department. We are looking forward to your next visit with us. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Easy walk to the Casino

Posted Apr 10, 2017
The room was really nice and had great updates. There was a ceiling fan in the room, which would have been nice had it actually moved the air around. The air conditioner needs work as well. Even on the coldest setting and the highest fan setting, the room would not cool. It wasn't until we opened the window to let the outside cool air in, that we finally were comfortable. Otherwise, the hotel was great!
Comment from Hotel Management
Apr 10, 2017 by Hotel Management, Hotel Management
Thank you for giving us a visit, SarahKay! It's great to hear you appreciated and enjoyed our recent renovations. We are always looking for ways to improve and have passed your feedback along to the appropriate department. We hope to see you again soon. Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2017
Cons: all good, I like flatter pillows ( old neck problem) probably great for anyone else. I should just bring my own.
nice expeience, good room overall. This part of the review doesnt need anymore from me yet you didnt except it till I added this. Annoying, next time I give you no review.
Comment from Hotel Management
Apr 6, 2017 by General Manager, Hotel Management
Thanks for the review, we're glad you decided to leave one, much appreciated! It sounds like you really enjoyed your stay, and we hope you'll decide to stay with us again the next time you're in Black Hawk. Good luck on the casino floor!
3 out of 5
by A verified traveler from texas

Not much to say

Posted Apr 3, 2017
I like to stay positive, so I liked the soap and shampoo
Comment from Hotel Management
Apr 4, 2017 by Hotel Management, Hotel Management
Thank you for allowing us to host you at our property, Bo! It does not sound like your experience was up to our usual standards. Our goal is to provide our guests with the best gaming and dining experience around. We appreciate you taking the time to let us know about your visit and hope you choose to visit again. Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Nice hotel close to all casinos.

Posted Apr 2, 2017
Pros: Everything.
Cons: Nothing.
Location: Casinos all over, close and handy.
Handy parking, elevator close, large clean room. Close to all casinos in town.
Comment from Hotel Management
Apr 3, 2017 by Hotel Management, Hotel Management
Thank you for allowing us to host you at our property, Shelley! It's great to hear you enjoyed your time with us. We hope you got the chance to check out our casino floor and delicious dining options. We enjoyed having you and look forward to your next visit with us. Thanks!
3 out of 5
Recommended
for Everyone
by A verified traveler from topeka,ks

Bit run down but good location. Love Blackhawk.

Posted Mar 30, 2017
Pros: Location
Cons: Rooms need upgraded and view might have been good but windows were filthy.
Dated room but good location in Blackhawk. Room was hot! Windows were filthy. Bed not bad and room was clean. Not the best but would stay again if ameristar full.
Comment from Hotel Management
Mar 31, 2017 by Hotel Management, Hotel Management
It's great to hear you enjoyed the beautiful views of Black Hawk, Carrie! We have taken note of your review and appreciate you taking the time to let us know about your experience with us. We hope you were able to get lucky on the casino floor and choose to visit again. Thanks!
2 out of 5
by A verified traveler

Posted Mar 27, 2017
Took a "deposit" without telling me anything. left no trace of said deposit ( not on a receipt or anything)only noticed it because my bank lets me know via text who took what, when i called to complain that i wasnt told and there were no signs in the hotel i was basically told that they can do what they want under "terms and conditions" it really sucks to give them a bad rating cause i do like the casino and although the hotel room wasnt anywhere near worth the 300 i spent in one night it wasnt to bad but playing with peoples money ISNT okay!
Comment from Hotel Management
Mar 31, 2017 by Hotel Management, Hotel Management
Thank you for allowing us to host you at our property. We never like to hear when our guests have a negative experience. If you still have concerns please feel free to reach out to us. Thanks!
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas ,TX

Nice Hotel

Posted Mar 20, 2017
Pros: Room access was easy and close to the casino. It was close to the mountains where my family lives, I only had to travel 10 min to get to his house.
Cons: add a microwave in the rooms or at least somewhere in the hotel. Add childcare or activity center for them put enough towels in the room
Location: The strip of Blackhawk is a stretch of Casino hotels, which kids aren't aloud in. Not much for kids to do unless you drive 20-30miles away.
Only thing I had a problem with, was that there wasn't anything for children to do around there. Not in any of the hotels, they were only aloud to go to one place to eat. This made things hard having to drive 20-30 miles to find food for them and things to do. We chose this hotel because its 10min from our families house. The food that was served where they could eat, wasn't even good (only the fries) not much food to chose from. To make it worse the hotel didn't have any microwaves, so we could reheat food etc.
Comment from Hotel Management
Mar 24, 2017 by Hotel Management, Hotel Management
Hi Amber, thank you for allowing us to host you and your family at our property. Here at Black Hawk Lady Luck we do not allow kids in our restaurant because we are a lot smaller and the Isle allows children because there is a safe space and access to the hotel where their restaurants are. We appreciate the feedback and hope you had a good time on our casino floor. Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Night Away!

Posted Mar 19, 2017
Location: Lots of eating and casinos
Nice place to stay, easy parking, very quiet at night, would stay again, very well stocked bathroom never had to ask for anything more....
Comment from Hotel Management
Mar 20, 2017 by Hotel Management, Hotel Management
Our property is the perfect place for a relaxing weekend getaway! We're so happy to hear you enjoyed yourself. We hope you got a chance to try our delicious dining options and large casino floor. It sounds like we will be seeing you again.