Ratings based on 1,157 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great

Posted Jul 25, 2016
Great time, we will be back! Comps. Met some great people and very happy employees
4 out of 5
by A verified traveler from Texas

Nice casinohotel

Posted Jul 23, 2016
This hotel is located in a small casino town in the mountains. The hotel is clean, has several restaurants and a casino floor. Parking is free. It isn't a very child friendly town as there are only casino's and no entertainment for kids. Although children are welcome. My 5 year old liked the hotel, but with loud neighbours sleeping was a bit challenging. Staff is very helpfull and friendly. Very clean comfortable hotel in a beautiful area.
4 out of 5
by A verified traveler from chino hills, ca

Nice, comfortable hotel

Posted Jul 23, 2016
Pros: Front desk was very accommodating when there were problems with the online reservation.
The beds were extremely comfortable and the price was very reasonable
5 out of 5
by A verified traveler from houston, tx

Comfortable with a nice view

Posted Jul 21, 2016
The facilities were nice and clean. The staff was very friendly.
Comment from Hotel Management
Jul 22, 2016 by General Manager , Hotel Management
We are so happy to hear that you enjoyed staying at our casino! We always strive to give our guests the best service possible! It makes us thrilled to know that our staff treated you so kindly!
5 out of 5
by A verified traveler from wyoming

Excellent like always

Posted Jul 11, 2016
Excellent rooms great customer service overall perfect
Comment from Hotel Management
Jul 15, 2016 by General Manager , Hotel Management
Hi Rose, thank you for the 5 star review! We are so happy to know that you had an excellent visit. We appreciate you taking the time to share your thoughts with us. Great service and great rooms are just unbeatable!
4 out of 5
by A verified traveler

Nice Place

Posted Jul 1, 2016
Pros: Location.
Location: It is Black Hawk, CO, known for the casinos. So, basically if you like that type of atmosphere, it is a great place
A comfortable room and bed. The drains in the bathroom needed to be cleaned. Whenever water was used it was slow draining, so taking a shower meant standing in water and the sink filled up quickly.
Comment from Hotel Management
Jul 8, 2016 by General Manager, Hotel Management
We'll look into the bathroom issues, thank you for bringing it to our attention! Other than that, we hope you enjoyed your stay with us. Looking forward to having you back!
2 out of 5
by A verified traveler from Georgia

Traveling through the area with family

Posted Jul 1, 2016
Pros: Not much.
Cons: Cleanliness (typical casino hotel) - room chairs had stains on them, maintenance of facility.
Location: Gamble
Very slow check-in. A/C in room was not working (basically no air flow). Maintenance finally came and changed filter which was unbelievable filthy (even by maintenance workers admission). A/C worked better but never really caught up with comfortable temperature. Other than that, hotel was certainly nothing extra. Walked to Isle's b'fast buffet (sister casino connected by walkway) and found it to be lacking as well -- just walked in and looked at food and left (did not eat there).
Comment from Hotel Management
Jul 8, 2016 by General Manager, Hotel Management
Thanks for leaving some feedback, Jeff. We hope you stop by to eat the next time you're in the area. We hope you enjoyed Black Hawk!
5 out of 5
by A verified traveler from e.g.New Mex

Gambling center

Posted Jun 25, 2016
Friendly staff, rooms clean comfortable,. Nice price for room. If you get up early you can gamble but have to go elsewhere for breakfast
Comment from Hotel Management
Jul 22, 2016 by General Manager , Hotel Management
It sounds like you had an excellent time staying with us. We are so happy to hear that you enjoyed gaming, staying, and dining with us. We hope that our games brought you some great luck!
3 out of 5
by A verified traveler from K.S.

Resting in nature

Posted Jun 24, 2016
Proper facility with good price. If you want to take a resting in comfort hotel surounded with nature of economic price, it will good choice for U.
Comment from Hotel Management
Jul 22, 2016 by General Manager , Hotel Management
Thank you so much for taking the time to share your thoughts with us. We are so happy to hear that you received quality for a great price.
3 out of 5
by A verified traveler from Longmont

Paper thin walls!

Posted May 20, 2016
We could hear actual conversations from both of our neighboring rooms. And they both had screaming little kids! And no way we could sleep in, in the morning, as the maids were in the hallway (but sounded so loud, it sounded like they were in our room) and banging on doors and having conversations. Ugh!
Comment from Hotel Management
May 24, 2016 by General Manager , Hotel Management
Hi Kody, having a great night's sleep should always be possible when staying the night at a hotel. Thanks for taking the time to share your thoughts with us. We will be sure to pass along your feedback in order to better manage sound.