Ratings based on 927 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Aug 30, 2015
Enjoyed the accommodations. Nice area. There are 20 plus different casinos within walking distance.
Comment from EPC
Aug 31, 2015 by General Manager, EPC
We're glad you chose us as "home base!" We hope everything was to your liking during your stay, and hopefully the positive experience will encourage you to stay with us again during your next visit. We look forward to seeing you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Come stay and play!

Posted Aug 29, 2015
Pros: Spa quality toiletries; room and bathroom nice. Good hotel security; room key card needed to access hotel floors from elevator.
Cons: Better quality toilet paper!
Location: The Lady Luck hotel rooms are on top of the parking garage. It was an easy walking distance to more casinos and restaurants.
Blackhawk/Central City is one hour from Denver International Airport. We took the scenic route to Blackhawk in the afternoon and left on the Central City Parkway late morning the next day. Both routes were a nice drive. We were able to park on the lower level/hotel check-in. Requested a room next to the elevator and were accommodated. The Lady Luck hotel rooms are on top of the parking garage. The casino adjoins it with a walkway. Isle of Capri casino is also connected by a walkway. Each casino has different slots. Isle of Capri had an electronic roulette game and also an electronic baccarat game. Casino staff cheerfully explained the benefits of a players card. All facilities were neat and clean. Isle of Capri had a self service refreshment bar with a soda machine and a coffee bar. This was nice at 3 a.m.
Comment from EPC
Aug 31, 2015 by General Manager, EPC
We appreciate the detailed feedback, Renee! This review could really help others looking to stay in the area. We hope you thoroughly enjoyed your time with us, and we look forward to having you back. Also, we're glad you took the scenic route. It's gorgeous here!
4 out of 5
Recommended
for Couples
by A verified traveler from granby, co

Inexpensive hotel in Black Hawk, co

Posted Aug 27, 2015
Pros: Friendliness, no crowds on a Tues night
Cons: Beds are quite hard.
Location: we got players card at the Monarch across the street and after playing penny slots for 20 min, earned points for a free crab leg, lobster buffet
Check in was friendly, nothing was amiss. Easy parking on a week night. Check in is a little odd, as it is in the underground parking structure
Comment from EPC
Aug 28, 2015 by General Manager, EPC
We appreciate the feedback, Donna, and we're glad our staff was able to assist you perfectly during check-in. Also, we're happy you found parking to be convenient. We also hope that you had fun during your stay, and that you consider visiting us again! We're looking forward to it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Aug 26, 2015
The only complaint I have is there should have been more than one working elevator going up to the rooms.
Comment from EPC
Aug 27, 2015 by General Manager, EPC
We appreciate you visiting us, and we hope the elevator issue wasn't too much of an inconvenience for you. Based on your review, it sounds like you enjoyed many other aspects of your stay. We hope that your positive experience encourages you to stay with us again. Thank you for your time and feedback!
2 out of 5
by A verified traveler

Incompetent staff

Posted Aug 25, 2015
Took thirty minutes to check in Incompetent rude, confusing
Comment from EPC
Aug 27, 2015 by General Manager, EPC
We appreciate the feedback, but we hope your check-in experience didn't ruin your entire visit. We want to thank you for being patient with the process, and we will make sure to address the check-in issue. Hopefully you still enjoyed your stay, and we hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Friedberg, Bayern

Posted Aug 25, 2015
Ordentliches Hotel, wir buchten es für einen Tag auf unserem Trip nach Westen. Die Atmosphäre ist etwas anonym. Das liegt wohl daran, dass es sich um ein Casino-Hotel handelt. Es gab leider kein Frühstück, aber das war uns bei der Buchung bekannt. Zimmer, Flure etc. waren sehr sauber und gepflegt.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Good stay

Posted Aug 24, 2015
Enjoyed staying there.arrived before check in time, asked if we could leave luggage, he checked and said our room was ready one little complaint, one night the elevator was not working. I'm not sure how long it took to fix it. We went back to the casino to lose more money
Comment from EPC
Aug 26, 2015 by General Manager, EPC
We appreciate the feedback, Judy, and we're glad to hear that you enjoyed your stay. Hopefully you had fun during the course of your stay, and we hope the elevator wasn't too big of an inconvenience for you. Overall it sounds like you had a good time, and we look forward to having you back!
1 out of 5
by A verified traveler

Posted Aug 23, 2015
Horrible.. Checkin service took 3 hrs to confirm with Expedia when I arrived. Stating I had no reservation paid in advance
Comment from EPC
Aug 26, 2015 by General Manager, EPC
We appreciate you informing us about the situation, and we thank you for your patience. Hopefully everything was worked out, but we will definitely be addressing this issue soon. Thank you for your time, and we hope this doesn't discourage you from visiting us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Very nice hotel/casino

Posted Aug 18, 2015
Pros: clean and comfortable
Cons: nothing
Location: many nearby attractions/casinos to visit
This is a small casino in Blackhawk, rooms are very nice and comfortable.
Comment from EPC
Aug 20, 2015 by General Manager, EPC
We like to think of ourselves as small, yet cozy, Peggy, and we hope you felt that way as well. We appreciate you providing some feedback, and we're happy to hear that you were comfortable during your stay. We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Great hotel and casino

Posted Aug 15, 2015
Loved it. Mountains beautiful. Old ppl galore. Free food. Relaxing time to be that HIGH above sea level. Winding roads. Rocks falling
Comment from EPC
Aug 17, 2015 by General Manager, EPC
That's what we like to hear! We're very glad to see that you enjoyed your stay with us, along with the surrounding area as well. We hope that the sights, sounds and service brings you back to us again. We're looking forward to it! Thank you for your time.