Seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
210 Church St, Georgetown, SC

Reviews

5.8
Rating 10 - Excellent. 36 out of 270 reviews" "
Rating 8 - Good. 68 out of 270 reviews" "
Rating 6 - Okay. 53 out of 270 reviews" "
Rating 4 - Poor. 37 out of 270 reviews" "
Rating 2 - Terrible. 76 out of 270 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Marshall, Darlington

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed uncomfortable
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Marshall,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely, Hotel Manager

4/10 Poor

Andrew

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was exposed wires on light switch and on the hair dryer. Rusty iron board, door didn’t unlock and open on first attempt, light in bathroom was so close to shower curtain you would hit it, and the light shade was loose. Air conditioner also had broken plastic components.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Andrew,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

4/10 Poor

Elizabeth

Traveled with family
Disliked: Staff & service, amenities
There was no place to hang your clothes in neither room. Coffee pot in room you had to steep the coffee like you would tea. I killed a bug in my room. Mattress was like the kind you pull out of a sofa. Pillows tiny but comfortable. No ice machine that worked on ground floor
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Elizabeth,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

4/10 Poor

Cody

Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 23, 2024
Dear Cody,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Carl

Business traveler
Disliked: Property conditions & facilities
Found a lot of foot traffic at property and noise outside.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Carl,We apologize for the inconvenience caused by the foot traffic and noise outside the property. Providing a peaceful and comfortable environment for our guests is a priority, and we regret that your experience fell short of expectations. We'll look into ways to address this issue to ensure a more restful stay for our guests in the future.Sincerely, Hotel Manager

4/10 Poor

Tom

Business traveler
Disliked: Cleanliness, property conditions & facilities
I liked the convenience relative to where my business meeting was. I did not like: the bathtub drain was slow, the AC wall unit was barely providing any heat and the controls did not work, the front door lock was difficult to operate, the curtains barely blocked out the morning sun.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 9, 2024
Dear Tom,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely, Hotel Manager

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 26, 2024
Dear Guest,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Okay stay clean room
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 24, 2024
Dear Jeff,Thank you for your great feedback and are glad to hear that you found the room clean during your stay. We hope to have the opportunity to welcome you back for an even better experience in the future. Sincerely, Hotel Manager

4/10 Poor

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 18, 2023
Dear Guest,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 14, 2023
Dear Guest,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

4/10 Poor

Marc

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Check-in was a royal PITA. Had reservations for 3 adults, 3 king size rooms. Got there and the Indian man said they only had 2 room reservations, and couldn't locate the third. Also, was trying to put us in twin rooms. I showed him my email confirming my third room and in fact i paid for King rooms. Had ME call Travelocity to try and unscrew someone elses mess. All three of us had to walk back to the front desk after none of our room keys worked. Not sure if that was by design, as he knew I was clearly perturbed with the whole check in debacle. Upon arriving in my room, there was someone else coffee stain dried on my table, the wall was gouged and needed painting and the tub/ shower pop up and drain were falling apart. Be happy to share photos. Another in my party said their feet were sticking to the floor in their room. They clearly dont seem to care about the quality of their hotel or that of their guests. The only upside was the bed was comfortable and I didnt see any bedbugs. None of us would ever stay there again, under any circumstances.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 13, 2023
Dear Marc,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

6/10 Okay

Kathy

Traveled with group
Disliked: Amenities
Extremely thin walls, don't want to hear others using toilet. Shower/tub area extremely small. No tv guide available, remote doesnt fully function and tv has bright white spots indicating damaged pixels. Limited continental breakfast, waffkes only hot items, no fruit
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Dec 1, 2023
Dear Kathy,We appreciate you taking the time to provide us with your valuable feedback. We sincerely apologize for any inconvenience you experienced during your stay. Your comments regarding the thin walls, small shower/tub area, TV issues, and limited breakfast options have been duly noted. Please be assured that we take these concerns seriously, and we will address them promptly to enhance the overall guest experience. We appreciate your honesty and hope you give us another opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

4/10 Poor

Frederick

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dusty and the area around the sink and coffee maker was clearly dirty. It had white construction dirt/dust on a black coffee maker - clear to any eye.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Dear Frederick,We sincerely apologize for the inconvenience you experienced during your stay. We have noted your comment regarding cleanliness. Please rest assured that we take your feedback seriously and will address this matter immediately with our housekeeping team to ensure such oversights are rectified. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Maria

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 13, 2023
Dear Maria,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Nefrateri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Amanda

Traveled with family
Disliked: Amenities, property conditions & facilities
Very limited parking. Lots of trash in parking lot. There was construction going on. People not staying there were hanging outside. There was no room number so we had to go by other rooms to determine ours. Overall for a quick few hours of sleep its ok if you want to pay outrageous prices to stay in Georgetown
Response from Hotel Manager. on Oct 26, 2023
Dear Amanda,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely,Hotel Manager.

4/10 Poor

Ellen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not at all like website very outdated ac leaked water I kept having to get up tv had some kind of spots in the screen you could barely see it and the parking lot was full of empty beer cans. One of our toilets didn’t work and the sofa/bed in the main Room looked about 30 years old no buttons on the phone no light cover switches.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 17, 2023
Dear Ellen,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely,Hotel Manager.

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
The walls are paper thin. We had a room with a door to adjoin the adjacent room which allowed all the screaming, coughing, talking to such a volume that one would think the others were in the same room with us.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 13, 2023
Dear James,Thank you for your kind feedback. We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay.Sincerely,Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 13, 2023
Dear Guest,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

2/10 Terrible

JOANNE

3 towels for 4 people. No hot water. Heater did not work properly. All i e machines out of order
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 3, 2023
Dear JOANNE,Thank you for your stay. We are sorry that some housekeeping and maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
clean and quite
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Jeff,Thank you for your brief and positive feedback! We're delighted to hear that you found our hotel clean and quiet. Your comfort and satisfaction are important to us, and we hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager

2/10 Terrible

Alma

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old inside and dirty. We did not feel safe. I do not recommend.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on Sep 16, 2023
Dear Alma,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future.Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way.Sincerely,Hotel Manager

4/10 Poor

Antawana

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs more love
Hotel was obviously just renovated. Room was similar to an apartment and did not give a hotel feel. They were low on towels so we couldn’t get extra towels and when asked for extra pillows they could only provide one. Amenities for bathroom were very small and the bathroom vanity and tub didn’t drain when used. If we were paying $80 for the stay I wouldn’t complain but to charge close to $200 a night for this hotel doesn’t make sense. Front desk staff was pleasant. Breakfast was a coffee, and waffles. We wouldn’t stay here again unless it was the last resort.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 5, 2023
Dear Antawana,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely,Hotel Manager

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service
It was noisy
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Sep 4, 2023
Dear Kevin,Thank you for your stay. We apologize for the noise disturbance you experienced during your stay. Your comfort and a peaceful environment are important to us, and we regret that we fell short in this regard. We appreciate your feedback, and we will take steps to address and minimize noise issues in the future. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Todd

Liked: Staff & service, amenities, property conditions & facilities
Lady at front desk was extremely nice!!
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 4, 2023
Dear Todd,Thank you for your stay. We're thrilled to hear that you had a positive experience with our front desk staff. Providing excellent customer service is important to us, and we're delighted that you found the lady at the front desk extremely nice. We'll be sure to pass on your kind words to her and the rest of our team. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 Terrible

michael, pottstown

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
building falling down, breakfast was either frosted flakes or waffels and some days there was milk for the ff. busness center and gym nothing worked.
Stayed 4 nights in Aug 2023
Response from Hotel Manager. on Aug 28, 2023
Dear michael,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely,Hotel Manager

2/10 Terrible

Bernard Tomika

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 23, 2023
Dear Guest,Thank you for your rating. We're sorry to hear that your experience fell short of your expectations. If you'd like to share more details about your stay or if you have any specific feedback or concerns, please feel free to let us know. Your feedback helps us improve and address any issues. We appreciate your input and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Mildred

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place.
I would NEVER recommend this hotel to anyone! There was mold in the bathroom ceiling over the shower and soap dish not cleaned. The beds made a boom noise every time you move. The outside had trash and there was a small snake crawling in breezeway. I brought this to the attention of front desk. When I checked out they would NOT give me copy of my bill. NEVER AGAIN!
Bathroom ceiling
Soap dish in shower
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Mildred,We are distressed to see your comments. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Manager

6/10 Okay

Gail

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was mold in the rooms. Only one ice machine worked. The room was not as clean as i expected. The quality of the hotel was not good.
Stayed 2 nights in Aug 2023
Response from Hotel Manager. on Aug 21, 2023
Dear Guest,Thank you for the review. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and it was convenient for me
Stayed 2 nights in Aug 2023
Response from Hotel Manager. on Aug 14, 2023
Dear John,Thank you for the review. We're thrilled to hear that you enjoyed your time with us and that our location was convenient for you. We strive to provide our guests with the best possible experience, and that we were able to meet your expectations. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Miranda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Room a little dated, however very clean. I did a bed bug inspection prior to bringing in bags, etc. Happy to say no signs! Thank you for a great stay!
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 13, 2023
Dear Guest,We appreciate your positive feedback about our customer service and the cleanliness of your room. Your proactive approach to a bed bug inspection is commendable, and we're glad to know you found no signs of concern. We take your comfort seriously, and your safety is important to us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Manager

10/10 Excellent

verrnon

Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

4/10 Poor

BRET

Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap and there’s a reason.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 10, 2023
Dear Guest,We're sorry to hear that your experience did not meet your expectations. We value your feedback and would like to understand more about your concerns so we can improve. If you're open to sharing more details about your stay, please feel free to provide additional information. Your input is valuable to us as we strive to enhance our guests' experiences. Thank you for taking the time to leave your feedback.Sincerely,Hotel Manager

10/10 Excellent

Linda

Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 18, 2023
Dear Guest,We are truly honored by your perfect 10 out of 10 rating! Your positive feedback means a lot to us. If there's anything in particular that stood out during your stay, or any way we can further improve, please feel free to let us know. We look forward to serving you again in the future.Sincerely,Hotel Manager

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst room I have stayed in for a long time.Some lights didn’t work air conditioner to noisy mattress not lined up on bed clock had no power
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 26, 2023
Dear Guest,We apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we take it seriously. We will address the issues mentioned to ensure improvements. We hope you'll consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Lynne

Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 8, 2023
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please visit us again. Sincerely,Hotel Manager

6/10 Okay

Philip

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 26, 2023
Dear Guest, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

tim

Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 7, 2023
Dear Guest,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 Okay

Janice

Traveled with family
Liked: Staff & service
The property is a bit outdated.
Stayed 3 nights in Jul 2023
Response from Hotel manager on Jul 26, 2023
Dear Guest, Thank you for your feedback. We appreciate your input and take it seriously. We are constantly working to improve our property, and your comments will be considered as we continue to make updates and enhancements. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely, Hotel Manager

2/10 Terrible

Zack

Stayed 5 nights in Jun 2023
Response from Hotel Manager on Jul 26, 2023
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and cool my priorities. The pool was open so we were able to enjoy it ! The staff were amazing to us, friendly and so kind! The breakfast OMG!!! We were fed like family! We will only book here when we come through this area!!!!
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 26, 2023
Dear Guest,Thank you for your wonderful feedback! We're delighted to know that you had a fantastic stay with us. It's great to hear that you enjoyed our clean and cool rooms, the pool, and our friendly staff. We're thrilled that the breakfast was a hit! Your loyalty means a lot to us, and we can't wait to welcome you back as part of our extended family.Sincerely,Hotel Manager

2/10 Terrible

thomas

Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 26, 2023
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Kip

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
I called ahead to get first floor as I am disabled. When here they said only first floor rooms available on side with huge construction project and noise. No handicapped parking anywhere and steps (concrete) so old and crumbled I was scared I would fall. This is an accident waiting to happen.
Stayed 1 night in May 2023
Response from Hotel Manager on Jul 26, 2023
Dear Guest,We apologize for the inconvenience and concerns you experienced during your stay. Ensuring a safe and comfortable environment for all our guests is important to us. Your feedback is valuable, and we will address the issues raised to make necessary improvements. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Rose

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was the worst hotel I've ever stayed at. It did not even have a inn quality. I must first state the staff was excellent very nice and accommodating. My family and I traveled to South Carolina for a funeral of an extremely close family member. We were first disappointed with the room as a whole, because the floors were dirty, very sticky, the refrigerator did not work, and neither did the guide on the TV. I paid $441 for a disgusting piece of shithold. The furniture was from the salvation army with the chest missing a draw. The children socks that was white when they put them on was black when they took them off and we had to toss them in the garbage. The room door did not have an adequate safety lock on it. The shower squeal when the shower was turned on. My brother fell in the shower while showing because the tub was too slippery so we had to put a towel in the shower to keep from sliding down. Speaking of towels, they didn't have them available.And, when I requested them for the next day, I never got them and the garbage was never picked up; my daughter had to take the garbage outside to place it in the outdoor garbage bin. The bed covering was pathetic, comfort was a curtain. Comforters don't have hems in them and the comforter was so thin that you could see through it. The same for the sheets. I'm sure they purchased the sheets and the curtain for a comforter from the $ general. I have pictures and I will use them. I would like my money back.
Stayed 3 nights in May 2023

2/10 Terrible

prashanth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst experience I had. Worst maintenance. Room was dirty. Smelling very bad . Smells cigar, weed. AIso room was too pricy. I don’t recommend this location.
Stayed 1 night in May 2023

4/10 Poor

mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People smoked in non smoking rooms
Stayed 1 night in May 2023
Response from Hotel Manager on Mar 20, 2024
Dear Mark,We apologize for any inconvenience caused by guests smoking in non-smoking rooms. Ensuring a comfortable and clean environment for all our guests is important to us, and we take reports of smoking in non-smoking rooms seriously. Our team will address this issue promptly to enforce our policies and prevent similar incidents in the future. Sincerely, Hotel Manager

2/10 Terrible

Kizzy Latoya

Liked: Staff & service
Disliked: Property conditions & facilities
I wasn't happy at all. They are redoing the hotel it should be close until it is completely fix. The tv didn't work and there was no light or microwave in the first room. They change my room and the microwave still didn't work the air-condition was broken and the TV still didn't work. I am call management tomorrow I want my money back.
Stayed 2 nights in May 2023

6/10 Okay

Tyjohnna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel Manager on Mar 20, 2024
Dear Guest,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
clean place to stay friendly staff
The staff were very friendly. The hotel was being renovated so there were issues. They didnt have a blow dryer in the room, the bathroom exhaust fan didnt work and most annoying was the key cards. Every single time we left the hotel our keys wouldn't work when we came back. We had to find the front desk person who was missing every time we'd need keys & once we found someone we'd need new keys. The room was clean and the breakfast was good. If you're looking for 5 star service...go somewhere else. If you just need a clean, comfortable room to stay the night this is a good selection.
Stayed 3 nights in May 2023

2/10 Terrible

Brian, Aurora

Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived, I had to wait 10 minutes for the front desk clerk to show up. The 1st room we were given reeked of cigarette smoke. When I returned to the front desk, again she was no where to be found. I just happened to walk out another door to find her on a cigarette break. The 2nd room given was towards to back of the property. But there was major renovation going on. I had to maneuver my car around and on gravel roads to park, because the parking lot had been roped off to access. The door to the room sticks, so I had throw my weight on the door to open it. AND we were awakened by the crew doing the renovations early the next morning. Just close down the property until you're ready to receive guests!
Stayed 1 night in May 2023