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Reviews of Clarion Inn & Suites Airport

2.5 out of 5
Clarion Inn & Suites Airport
4981 28th Street SE, Grand Rapids, MI

Reviews

6.6
Rating 10 - Excellent. 165 out of 771 reviews" "
Rating 8 - Good. 226 out of 771 reviews" "
Rating 6 - Okay. 146 out of 771 reviews" "
Rating 4 - Poor. 106 out of 771 reviews" "
Rating 2 - Terrible. 128 out of 771 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Denise

Traveled with partner
Disliked: Amenities, property conditions & facilities
The place looks good from outside but inside is pretty run down. No carpet in room, just a basic room for sleeping I guess. Door to side parking lot was always propped open with rocks with people constantly coming & going. Almost felt like a homeless shelter for women with lots of unsupervised kids. I wouldn't stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Blake

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks you so much for choosing the Clarion Inn & Suites Airport.

8/10 Good

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I tried to plug in a charging cord in the wall, it kept falling out. The socket wasn’t too secure.
Stayed 1 night in Mar 2024
Response from Tonya on Mar 7, 2024
On behalf of the staff and the general manager we apologize for the inconvenience. that you had in your room .

6/10 Okay

Jessica

Business traveler
Liked: Staff & service
The staff was great. My shower did not get hot water at all that was disappointing. Other than that I was pleased with my stay.
Stayed 3 nights in Feb 2024
Response from Tonya on Mar 6, 2024
Sorry that we did not meet your expectations

6/10 Okay

Eric

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
everything was as expected except for the breakfast: subpar with waffle batter being different every day: - too thick or too liquid when too liquid it was unusable and staff took a long time to clean the waffle iron
Stayed 4 nights in Feb 2024
Response from Tonya on Mar 6, 2024
We apologize for not meeting your expectations in the area of breakfast we will get this right. Please visit us again.

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for - run down property, was not well cleaned, loud, etc.
Response from Tonya on Mar 6, 2024
We apologize for not meeting your expectations.

10/10 Excellent

Christian M

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tonya on Mar 6, 2024
Thank you so much for spending time with us here at the Clarion, were we treat you like family.

10/10 Excellent

Ben

Stayed 1 night in Jan 2024
Response from Tonya on Mar 6, 2024
Thank you for choosing us to stay with on your visit.

8/10 Good

Blake

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service
Poop staff and service
Stayed 1 night in Jan 2024

4/10 Poor

tiffany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Christopher

Stayed 1 night in Dec 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were super friendly and attentive. Cleanliness was clearly a priority at moment if check in. Thanks for the awesome and friendly stay!
Stayed 7 nights in Nov 2023

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel at best
We made a reservation for a king room with a sofa bed for 4 people. Front desk employees were friendly. Room was small, but sufficient size. I'm almost certain that our non-smoking room used to be a smoking room, because it definitely had a faint smell of cigarette smoke, and the entire hallway around our room had a strong cigarette odor. They didn't leave us any sheets, blankets or pillows for the sofa bed, and the sofa bed mattress was dirty with food crumbs. My husband went down to the front desk to ask for blankets. Around 40 minutes later, we called down since they hadn't arrived yet. When they did finally arrive, they brought us 2 sheets and that's it. The bathroom was pretty bad. I considered not using the shower because it was gross. The shower had mold and the shower head was all rusty. Housekeeping really needs to spend more time on the shower. In the morning, our bathroom smelled strongly of pot, so I guess our neighbors must've been enjoying their morning smoke. I'm really not sure how this place has decent reviews. It wasn't the worst, but it definitely fits into the budget hotel category. I would not recommend this hotel and will not stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness is key
Our stay was Brief, but just like any other time we've stayed there, we've had great service and clean room. The bed was not comfy but that is the only complaint.
Stayed 1 night in Nov 2023

2/10 Terrible

Danya

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel smells like smoke, the floors were not clean and the fitness equipment was broken.
Stayed 1 night in Nov 2023
Response from Clarion GM on Nov 8, 2023
We sincerely apologize for your stay not meeting your expectations. Our new management team is working hard to resolve issues and to improve the quality of our hotel. We hope you give us another chance in the future to serve you better.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Clarion GM on Nov 8, 2023
Thank you so much for taking the time to provide positive feedback!! We hope to see you again in the future!!

4/10 Poor

Lovely

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty n stank
Stayed 4 nights in Oct 2023
Response from Clarion GM on Nov 8, 2023
Thank you for taking the time to provide feedback about your stay. We are so sorry that things did not meet your expectations. We hope you give us another chance in the future to serve you better.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic.
Stayed 1 night in Oct 2023
Response from Clarion GM on Nov 8, 2023
We appreciate you taking the time to leave us a 10 out of 10 review. Woohoo!! We are pleased to hear that you enjoyed your stay with us and we hope to see you again in the future!!

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel looks exactly like it does in the pic u see. They're very clean & hospitality was great. We will stay there again when we come to see family.
Stayed 6 nights in Oct 2023
Response from Clarion GM on Nov 8, 2023
We appreciate you taking the time to leave us a 10 out of 10 review!! We are pleased to hear that you was happy with your stay and we hope to see you again in the future!!

10/10 Excellent

Kirsten

Stayed 1 night in Oct 2023

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, amenities
Horrible door locked behind us and we say around waiting for a couple hours for them to get in which they couldn’t. So we stayed in another room with none of our belongings or wallets all night.
Stayed 1 night in Oct 2023
Response from Clarion GM on Nov 8, 2023
We are so sorry that you had to experience this inconvenience during your stay with us. We do appreciate your feedback. We do hope you give us another chance in the future to serve you better.

6/10 Okay

Christine

Traveled with family
Disliked: Cleanliness
Insides and of drawers were filthy, and mold in the bathroom and on walls
Stayed 2 nights in Oct 2023
Response from Clarion GM on Nov 8, 2023
We are so sorry you had to experience a room with dirty drawers and mold in the bathroom. We do appreciate your feedback. We are working hard to resolve issues and to improve the quality of our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jim

Stayed 1 night in Oct 2023
Response from Clarion GM on Nov 8, 2023
Thank you so much for taking the time to leave us a 5 out of 5 review. We appreciate the feedback and hope to see you again in the future!!

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023
Response from Clarion GM on Nov 8, 2023
We appreciate your positive feedback!! We hope to see you again in the future!!

8/10 Good

Laverne

Stayed 5 nights in Sep 2023

2/10 Terrible

Christa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not stay in this hotel again. I walked into the room, one pillow case purple stains all over the pillow case, one bed was gross, and the bed frame looked as if someone had wiped their boogers all over it. Felt like i needed to wear sandles in the shower. The door didnt lock properly. When I checked if someone could easily break into my room. They can. I shut the door and pushed slightly hard and th3 door just opened wirh easy when it should be locked.
Stayed 1 night in Sep 2023

2/10 Terrible

Cathy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The Good News is We Woke up ALIVE
Stayed in Room 242 which is at the end of a hall next to a heavy fire stair door that was broken and would not close. Makes anyone on that end a target for break-ins or burnouts. Will follow-up with the fire department. This is not ok.
Stayed 1 night in Sep 2023

8/10 Good

Sabina

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Only what I didn’t like it is Hotel smells allot on Cigarettes.
Stayed 1 night in Sep 2023

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jeffrey

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stay was nice for a quick overnight but not something I would choose again. Property was worn and dated. Rooms were clean but overused chemicals.
Stayed 1 night in Sep 2023
Response from Clarion GM on Nov 8, 2023
Thank you for taking time to provide feedback about your stay. We will use your comments to make improvements. We hope to see you again in the future.

6/10 Okay

Amanda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Meh.
Was charged a pee fee at the hotel. Then they weren’t even aware I had a pet, although I booked that I had one! Then they switched me rooms. We didn’t check the room until we got back late that night/next morning and see they gave me a room with no tub. I was pretty upset about that.
Stayed 1 night in Sep 2023

8/10 Good

Mark

Stayed 1 night in Sep 2023

10/10 Excellent

Steve, FREMONT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Sofia

well I didn't have to sleep in the car
It was so so, a little pricer than what it should be. Had to go get breakfast elsewhere, low stock and not much to choose from at the hotel's breakfast bar. Room was dirty, maybe reused sheets from previous guests
Stayed 1 night in Aug 2023

2/10 Terrible

Adam

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We left some items in the room, called that day after checkout (since we aren’t from that area) and they said they had our items and would mail them to us and we gave them our address. Never received anything so we called again and was told that our items were not there and they cannot mail them to us and that’s not something they do. Sounds like staff is stealing.
Stayed 1 night in Aug 2023

10/10 Excellent

Saulo

Stayed 1 night in Aug 2023

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times and have always had a positive experience.
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ick
Room had a disgusting mold smell. Water was leaking out of the refrigerator all over the floor and had absorbed into the TV cabinet, likely causing the moldy smell. It permeated my clothes and cpap machine. Breakfast offering was some gross eggs with liquid pooled in the bottom of the pan, and sausage gravy and stale biscuits. No real protein offering.
Stayed 1 night in Aug 2023

8/10 Good

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
The walls were pretty thin - it was noisy had to use ear plugs to sleep- this property has homeless living there, and probably working there. Many do not speak English. All were courtious though. Also expedia told us our price for the 3 nights was a certain price and our price went up every night. What's with that?
Stayed 3 nights in Jul 2023

10/10 Excellent

Madan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
This is an older hotel but clean and comfortable. I'd stay here again.
Stayed 1 night in Jul 2023

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Clarion GM on Jul 28, 2023
Thank you for taking the time to provide feedback about your stay. We hope to see you again in the future!!

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Clarion GM on Jul 28, 2023
Thank you so much for taking the time to leave us a 10 out of 10 review. We appreciate the feedback!!We hope to see you again soon!!

2/10 Terrible

Dan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
It was up to standard
Stayed 2 nights in Jul 2023
Response from Clarion GM on Jul 28, 2023
Thank you for taking the time to tell us about your stay. We apologize that things did not quite meet you expectations. We hope you give us another chance in the future to serve you better.

2/10 Terrible

Jessica

Stayed 1 night in Jul 2023

2/10 Terrible

Heather

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
They had an ok breakfast but in my room the outlet didn’t work right and we had to get our room keys redone every day. They offered laundry but not laundry soap. One of the doors to come in only worked have of the time. I will not be staying there again.
Stayed 3 nights in Jul 2023
Response from Clarion gm on Jul 28, 2023
Thank you for taking the time to give is feedback on your stay. I apologize the your stay wasn't up to your expectations. Please come back and stay with again !!