Ratings based on 17 Verified Reviews

4.0 out of 5
78% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Muskegon, MI

Great Hotel

Posted Feb 23, 2018
My daughter loved the water slide. The hotel was super clean and the staff was great. They were very helpful. It is located next to a bunch of places to eat and places to shop. Wonderful experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to shopping, eating places.

Posted Feb 17, 2018
Room was nice. Little too noisy in hallway. Able to hear door slamming and loud talking outside room across the hall. Was annoying.
Comment from Hotel Management
Feb 22, 2018 by Steph, Hotel Management
Hello, Thank you for your feedback regarding your recent stay with us. I'm glad to hear you enjoyed the room. I do apologize for the noise. We hope you will consider staying with us again next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Stay

Posted Jan 29, 2018
Pros: Staff, the updates, the room was very comfy.
Cons: Bathroom door is a slide door and does not offer much privacy
Location: Close to many restaurants and stores.
The staff was great. The waterslide was closed, however they turned it on for an hour for my son. The room was nice as we had a door to the main hallway and a door to the pool. We will stay again.
Comment from Hotel Management
Jan 29, 2018 by Stephanie, Hotel Management
Hello, Thank you for taking the time to provide feedback regarding your recent stay with us. We are so glad to hear you enjoyed everything. We hope you will stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Middleville, MI

Holiday gathering

Posted Jan 4, 2018
The staff was very friendly and accommodating. I was unsure which room would best meet our needs and the staff willing showed me several different rooms. The pool was a big hit with the grandkids. Our family will be staying there again during the next holiday season.
Comment from Hotel Management
Jan 4, 2018 by Stephanie, Hotel Management
Hello Erin, Thank you so much for the kind words regarding your recent stay with us. We are so glad to hear that you enjoyed your stay and will return. We look forward to hosting you and your family in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from traverse city, mi

Posted Dec 12, 2017
The hotel has been updated, much better compared to when we stayed there in 2012. The room was clean and well appointed. Beds and pillows were very comfortable. It was an oversight on my part to assume it had the standard continental free breakfast. There is a restaurant there though where you can have table service or just pick up items at the cafe area. Breakfast at restaurant was pricey so we just got meals for the kids. There was one waitress who was trying to do a good job, but she was probably new and needed more assistance. There was confusion regarding the kids meals which were clearly written on the menu. They were to include a drink and side of bacon, we were initially going to be charged extra for those items. She stated that they didn't really have kids meals, despite them being clearly outlined on the menu. It all worked out ok in the end, but it was not a smooth and effortless meal. The kids were ready to hit the pool after breakfast (9:45am) but the pool wasn't open despite the sign saying pool hours started at 9am. I inquired at the desk and the clerk said it would be open "probably by 10:30." Apparently the keys were accidentally locked in the wrong office or something? The pool did open up around 10:30, and we weren't in a rush to leave, but it was probably an inconvenience for other families. The hotel staff did let us check out late, which was helpful. We would consider staying again when we are in the area. Great location and decent rates.
Comment from Hotel Management
Jan 4, 2018 by Stephanie, Hotel Management
Hello Kelly, Thank you for your comments regarding your recent stay with us. I do apologize for the confusion with breakfast and for the mishap with the pool. I'm glad to hear that you and your family were still able to enjoy the hotel and our amenities. We hope you will consider staying with us the next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids

Posted Dec 3, 2017
We stayed in a queen suite, the room was nice and big beds were very comfortable. Kids loved the water slide
Comment from Hotel Management
Dec 11, 2017 by Stephanie, Hotel Management
Hello, Thank you for your kind comments regarding your recent stay with us. We are so glad to hear that you and your kids enjoyed the hotel. We can't wait to have you stay with us again.
4 out of 5
by A verified traveler

Posted Nov 13, 2017 on Hotels
Comment from Hotel Management
Dec 11, 2017
Hello, Thank you for your recent 4 star rating of our hotel. We appreciate your feedback and look forward to having you stay with us again.
5 out of 5
by Nathan

Nice Hotel

Posted Nov 11, 2017 on Hotels
Very nice hotel, will definitely stay here again next time I’m in Grand Rapids.
Comment from Hotel Management
Nov 14, 2017
Hi Nathan, Thank you so much for the nice comments regarding your recent stay with us. We appreciate your feedback and hope to see you again.
5 out of 5
by Stephanie

Posted Nov 7, 2017 on Hotels
Comment from Hotel Management
Nov 14, 2017
Hi Stephanie, Thank you for rating the Delta Hotels Grand Rapids Airport a 5 out of 5 stars. We hope to have you stay with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Updated & Clean !

Posted Nov 6, 2017
Comfy beds, clean bathrooms, recently renovated . Kids will love huge indoor water slide!
Comment from Hotel Management
Nov 14, 2017 by Stephanie, Hotel Management
Hi Kim, We are so glad to hear you enjoyed our newly renovated hotel. Hope you can come back with your kids so you all can enjoy the waterslide.