Ratings based on 1,292 Verified Reviews

4.0 out of 5
74% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Grand Rapids

Posted Feb 17, 2018
Easy check in-upgrade room ! Had a great stay. Needed a remote for the main television- within 5 minutes staff had 1 to our room .
2 out of 5
by A verified traveler from mi

Posted Feb 11, 2018
I was not impressed by any of it. Expected more from what I saw on the internet! Pit bulls people yelling at each other at 1 in the morning not impressed
5 out of 5
Recommended
for Everyone
by A verified traveler from Blue Island, Il.

Kevin Hart night

Posted Feb 10, 2018
The room was spacious, clean, and comfortable. They has a loft area with sleeping space and rest room. The kitchenette was very nice and convenient. The staff was nice, friendly, and helpful. We enjoyed staying there. I wish we had stayed longer. The prices were very affordable. If ever in Grand Rapids again, we would stay here. Shopping center and restaurants in general area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Battle Creek, MI

Nice Place But . . .

Posted Jan 22, 2018
Pros: Location and staff.
Cons: Room furnishings need updating.
Location: Plenty of nearby restaurants. Close to Gerald R. Ford International Airport. Next to large mall and shopping plaza.
Nice, comfortable suite. A little dated. Bathroom needs work on the tub and shower curtain. Drapes are old and worn. Not bad enough to keep us from coming back. Front desk staffer was very friendly and accommodating, answering all our questions. Bed was comfortably firm. If you don’t like a firm bed, you probably don’t want to stay here. I stayed here before flying out the next morning. Too early for their shuttle, which is only available 8 am to 6 pm. Wish they would start the shuttle 430 am.
Comment from Hotel Management
Jan 23, 2018 by Jacob W. Assistant GM, Hotel Management
Hello Valued Guest, First I would like to thank you for providing some feedback for us. We understand that the suites are a little bit dated, however we work with our staff to maintain them. I hope in the future you will give us the opportunity to make a better first impression. Call anytime!
2 out of 5
by A verified traveler

Not satisfying

Posted Jan 20, 2018
This is a motel with doors that lead to outside. I felt very unsafe in this area and we ended up switching hotels. To me, the price wasn’t worth my insecurity. But to some, it may not seem this way! The staff was nice, though.
Comment from Hotel Management
Jan 23, 2018 by Jacob W. Assistant GM, Hotel Management
Hello Valued Guest, I would first like to say I am very sorry to hear you felt unsafe here. Safety for our guests is our top priority, and although it is an outside property, we have just one single entrance to the property that is monitored 24 hours. I do hope in the future we may be able to earn your business, and if you need anything just call anytime!
5 out of 5
Recommended
for Everyone
by A verified traveler from grand rapids mi

Very nice accommodation

Posted Jan 10, 2018
Everything was great breakfast and dinner loved my stay
Comment from Hotel Management
Jan 23, 2018 by Jacob W. Assistant GM, Hotel Management
Hello Valued Guest, We are so glad to hear you had a pleasant and comfortable stay, and thank you for the feedback! I hope in the future we can continue to give you a degree of service suitable for you. Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler from grand rapids mi

Posted Jan 6, 2018
My original room didn't have heat so they upgraded me to the double suite at no extra charge that goes a long way if for repeat business
Comment from Hotel Management
Jan 29, 2018 by Jacob W. Assistant GM, Hotel Management
Hello Valued Guest, Thank you for your feedback! I am sorry to hear your original suite had some heating issues, but very glad that the desk staff was able to some place comfortable and with heat. We hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

A great location in Grand Rapids, Michigan

Posted Dec 19, 2017
Visiting family and wanting some space of my own for three days this was the perfect place to enjoy my visit and relax for a couple of days. It was convenient to all the places I needed to visit. There is convenient shopping very close and, lots of restaurants. Hotel staff were very friendly and the breakfast was well done with lots of choices. Will stay here next time I visit my relatives.
Comment from Hotel Management
Dec 27, 2017 by Hawthorn Suites, Hotel Management
Thank you so much for such a wonderful review and we are hopping to see you back here at Hawthorn Suites in Grand Rapids :) Happy Holidays, Hawthorn Suites Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Nice Stay, Nothing spectacular

Posted Dec 16, 2017
Pros: Location!
I stayed at this property for 5 nights. The room was decent, nothing spectacular or amazing about them. It would have been nice to have a property map in my hotel room so I could see where all of the facilities were versus walking around in the snow to find the laundry room. Laundry room was three washers, three dryers crammed in to a utility closet with no air circulation. The best part of this hotel is the location. Even in the snow there were places within walking distance to get dinner and shopping/venturing out at the mall. Overall, not the best place I have ever stayed at, but the location made it bearable.
Comment from Hotel Management
Jan 1, 2018 by Jacob Weirich Assistant GM, Hotel Management
Hello Valued Guest, Thank you for your feedback. We do offer property maps at the desk for our guests, and I am glad to hear that the location was ideal and that you were comfortable, but sorry to see some other things were not so great. Thank you for staying with us, and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Granbury, TX

Works for us

Posted Dec 14, 2017
Pros: Location, Fireplace, Breakfast
Cons: Building Maintenance
When we visit Grand Rapids, we always stay at Hawthorn. The facility is dated and not being well maintained but still has nice accomodations for extended stay. Nice hot breakfast and dinner(Mo-Th)
Comment from Hotel Management
Jan 1, 2018 by Jacob Weirich Assistant GM, Hotel Management
Dear Valued Guest, Thank you for being a repeat customer, and bringing your business our way. If there is anything specific you would like maintenance to look into, let us know, and we hope next time you see us we can take care of it. Happy New Year