Exterior

Reviews of Wyndham Garden Grand Rapids Airport

3 out of 5
Wyndham Garden Grand Rapids Airport
4495 28th St Se, Grand Rapids, MI

Reviews

5.4
Rating 10 - Excellent. 131 out of 1002 reviews" "
Rating 8 - Good. 186 out of 1002 reviews" "
Rating 6 - Okay. 187 out of 1002 reviews" "
Rating 4 - Poor. 183 out of 1002 reviews" "
Rating 2 - Terrible. 315 out of 1002 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Christine

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place. Dirty, under construction, bad breakfast, loud noises all night. Never again
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Christine, We apologize for the inconvenience you experienced during your stay. Please feel free to reach out to our management team to address any further concerns. Your feedback is valuable to us in improving our services for future guests.

8/10 Good

Joseph

Traveled with group
Liked: Staff & service
Value
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Joseph,We appreciate your feedback and happy to learn that your experience did meet your expectations in terms of our hotels value. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Emily

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Emily, We are sorry to hear that your experience did not meet your expectations. Please do not hesitate to contact us directly to provide more details on how we can improve for the future. We value your feedback and hope to welcome you back for a better stay.

6/10 Okay

celina

Disliked: Cleanliness, staff & service, property conditions & facilities
Place to sleep - nothing more Paid a cheap rate and certainly glad I paid no more , hotel needs a LOT of fixing up , very run down , 1 elevator around the total opposite end of the lobby and not a lot of explaining upon check in ( later at night ) Breakfast was not great at all If you want a cheap place to sleep and don’t care about anything else , this is your spot , ( online pics look better than the real hotel )
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello celina,We regret to hear about the challenges you experienced during your stay. Your feedback is valuable to us as we continuously strive to enhance our guests' experiences. Our team is always available at the front desk to address any concerns promptly. Our breakfast offerings are designed to cater to various preferences, and we apologize if they did not meet your expectations. We appreciate your insights and will use them to improve our services.

6/10 Okay

Staci

Traveled with group
Not what expected from the area.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Staci, We regret to hear that our hotel did not meet your expectations. Your feedback is valuable for us to improve our services. Please feel free to contact our management team with any further details or concerns you may have regarding your stay. Thank you for choosing to stay with us.

6/10 Okay

Cathy

Traveled with partner
Liked: Staff & service, amenities
The hotel is large and the location of the only elevator is not convenient at all. Smoking was allowed near the only door near the elevator and it was rather smelly in the area. The fire alarm went off twice at about 4:35 and 5 am. We had know idea if it was real and we should pack up and get out or if it was related to the smoking.
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Cathy,We are sorry to hear about your experience and apologize for any inconvenience caused by the location of the elevator and smoking area. Please rest assured, the fire alarm is a standard safety measure and any activations are thoroughly investigated by our team. Your feedback is valuable for us to continue improving our services and facilities for all our guests.

2/10 Terrible

Ryan, Ashland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Ryan, We're disappointed to hear that your experience didn't meet expectations. Feel free to get in touch with us directly to discuss any concerns you may have. We value your feedback and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Charles Christopher

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is not maintained well and the room was not clean. Loud rooms, noise from other rooms can be heard through the walls and in the Halls.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Charles Christopher,We regret to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is valued as it helps us improve our services. Please feel free to contact our management team to address any concerns you may have directly.

10/10 Excellent

Elisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super nice and convenient, close to just about everything
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Elisa,We are delighted to hear that you found our hotel to be conveniently located. We strive to offer a great location for our guests to enjoy their stay to the fullest. Should you have any future questions or need assistance, please feel free to reach out to us.

2/10 Terrible

Lauren

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very run down, I had the people staying across from my hotel room steal my door dash order seconds after it was dropped off. You will hear running in the hallway, and slamming of doors, and the whole place smells like when you leave someone's house who smokes every day and the smoke lingers into the walls and carpets - I would never recommend staying at this place. Found pieces of hair in the bed, and on the bathroom floor.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Lauren, We regret to hear about your experience and apologize for any inconvenience. Your feedback will be forwarded to the relevant departments for improvement. The comfort and safety of our guests are our top priorities, and we continuously strive to enhance the quality of our services.

10/10 Excellent

Marquisha

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jets In My Jacuzzi Tub Was Filthy I Had To jump Out Because When I Turned The jets On Dirt Came Out Of It so I had to Go Buy My Own Bleach, Comet Cleaner And Clean The Jets, the couch had a lot of stains so I had to flip the pillows. I asked for my bed set be changed because they was dirty and they remade my bed instead of changing the sheets the floors was dirty in my room I asked them to mop it and they didn’t so I had to also buy a mop and cleaning supplies for that. I don’t think I will be coming back.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Marquisha, We regret to hear about your experience. Your feedback is valuable, and we will address your concerns with our housekeeping team to ensure a better stay for our future guests.

6/10 Okay

Missy

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were adequate. Water was HOT and pressure was strong. Annoyingly, we were booked in one of the "poolside ” balcony rooms but we are scheduled and if you like to see humans in the pool that are chill one minute and the next bloodthirsty and bleach soaked !! My favorite
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Missy, We appreciate your feedback on the room amenities and water pressure. Please feel free to reach out to management regarding any room location preferences for your future stays. Thank you for sharing your experience with us.

10/10 Excellent

Zamari

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Great hospitality
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Zamari,We are delighted to hear that you appreciated our hospitality during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back in the future for another enjoyable experience at our hotel.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and close to the airport the staff was friendly and helpful
Stayed 3 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Anthony,We are pleased to hear that you enjoyed your stay with us and found our location convenient. Our team takes pride in providing excellent service to all our guests.If you have any further feedback or require assistance, please do not hesitate to reach out to our management team directly.

4/10 Poor

daniel

Traveled with partner
Disliked: Amenities, property conditions & facilities
The beds and sheets were stained, cabinets were missing doors, the space’s set up wasn’t exactly welcoming
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello daniel, We appreciate you sharing your experience and apologize for any inconvenience caused. Your feedback is valuable for us to address areas needing improvement and provide a better stay for future guests. Please feel free to reach out to our management team regarding your concerns for further assistance.

4/10 Poor

Wayne

Disliked: Cleanliness
Dirty rooms. Upkeep needed
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Wayne, We appreciate your feedback and apologize for the inconvenience you experienced. Your comments will be shared with our team for further improvement. Thank you for bringing this to our attention.

2/10 Terrible

Ashly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Ashly,We are sorry to hear that you did not have a satisfactory experience during your stay. We encourage you to reach out to our hotel so that we can address any concerns you may have had. Our team is dedicated to ensuring our guests have a pleasant stay and we appreciate your feedback.

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello John,We are delighted to hear that you had a pleasant stay with us! We appreciate you choosing our hotel and hope to welcome you back soon for another enjoyable experience.

2/10 Terrible

Brandon

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel in general was absolute trash. NEVER BOOK THIS HOTEL! It needs to be shut down.
Stayed 5 nights in Dec 2023
Response from Manager on Feb 15, 2024
Hello Brandon, We are sorry to hear that your experience at our hotel did not meet your expectations. We value guest feedback and would appreciate it if you could provide us with more specific details about the issues you encountered during your stay. Our management team would like to address your concerns in a timely manner.

2/10 Terrible

Jeremia

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My life was in danger…. Need to be shut down
Stayed 2 nights in Feb 2024
Response from Manager on Feb 14, 2024
Hello Jeremia, Thank you for sharing your feedback with us. We take every guest's safety seriously and regret to hear about your experience. We encourage you to reach out to our management team directly to discuss your concerns further. Your feedback is valuable in helping us improve our services.

4/10 Poor

Mary, Wyoming

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They could of had a nicer breakfast and water was cold
Stayed 7 nights in Feb 2024
Response from Manager on Feb 13, 2024
Hello Mary, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Our team will review your comments regarding the breakfast and temperature of the water to ensure we continue improving. We appreciate your input and hope to welcome you back in the future for an even better experience.

4/10 Poor

Umeika

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Location is excellent. I have stayed in Wyndam many times and this is by far the worst property I have ever stayed in. The outside of the property is unkempt and ran down. Overall felt unsafe as the door with 24 hour access was broken so anyone could walk in. The door to the room was ill fitting with no security latch. People were walking down the hall all times of night. The room looked run down. The furniture was old and mismatched. It looked like it came from a liquidation center. The bed box spring was super noisy so that everytime your moved in bed it rattled.The tv was small and difficult to see. The hall carpet was dirty and smelled horrible in the halls. The night clerk while clean in appearance was so malordrodous I was sick to my stomach. I am very disappointed in the property overall I know that this property is run by Prestige Holdings but they are not doing postive service to the Wyndam name.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Umeika, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share your comments with the relevant team for further review and improvement. We strive to provide a comfortable and secure environment for all our guests, and we regret that we fell short of meeting your expectations on this occasion. We value your loyalty to the Wyndam brand and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Cherona L

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
First off, we were greeting by some wild driver in the parking lot. Then we walked in to a funky smelling hallway. The room had walls that had smudge marks and dead mosquitoes squashed into the wall… it’s February, so obviously the walls haven’t been cleaned in awhile. Oh, the toilet seat didn’t match the toilet… and it loud sounds all night. The other guests were quite loud. I would have left immediately if it was earlier, but I was too tired from a long day of travel.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Cherona L, We apologize for the inconveniences you experienced during your stay. It's important for us to maintain a clean and pleasant environment for our guests, and we appreciate you bringing these issues to our attention. We will address the cleanliness concerns with our housekeeping team and ensure that our standards are met. We apologize for any disturbance caused by noise from other guests, as we strive to provide a peaceful atmosphere throughout the night. Thank you for your feedback, and we hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Zakiya

Traveled with family and small children
Liked: Amenities
Great
Stayed 8 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Zakiya,We are so glad to hear of your great stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Room 228
Response from Manager on Jan 31, 2024
Hello Crystal, Thank you for sharing your feedback about your stay in Room 228. We appreciate your comments as they help us improve our services. We apologize for any inconvenience you may have experienced during your stay. We take all feedback seriously and will address the issues you mentioned to ensure a better experience for future guests. Please feel free to contact our management team directly to discuss your concerns further.

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Checked I. Pipes has burst entire hotel smelled like mold which I’m allergic to had to leave no refund given I had to leave for my health
Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello Victoria, We apologize for the inconvenience you experienced during your stay. We take our guests' well-being seriously and have already addressed the issue with our pipes to ensure it doesn't happen again. We recommend reaching out to our management team regarding any refund requests. We value your feedback and thank you for bringing this to our attention.

2/10 Terrible

Susan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in poor conditions and POOL CLOSED
Absolutely disappointed. Chose to stay at a hotel for the weekend due to a blizzard coming in. Chose this hotel since it has a pool. The pool area was pad locked so guests could not use the pool. Would be nice if they updated that on the website as multiple travelers had come to the hotel to swim. Some including myself had drove from an hour or more away. The rooms are in very run down condition and they didn't even provide a shower curtain. I spoke to a few other travelers who also had no shower curtain. Now we had personally stayed at this hotel a few years ago and the hotel conditions were much better. For sure will not be going back nor would I recommend the hotel to anyone
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Susan,Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the pool closure. We understand the frustration this caused and will take note to ensure our website reflects any changes in pool availability. As for the room condition and lack of shower curtains, we appreciate you bringing this to our attention. We strive to provide comfortable accommodations for our guests and will address these concerns with our team. We regret that your recent stay did not meet your expectations, and we value your feedback as it helps us improve.

8/10 Good

jay

Traveled with family
Stayed 2 nights in Jan 2024
Response from Manager on Jan 19, 2024
Hello jay,We appreciate you choosing our hotel for your stay and we hope it met your expectations. If there is anything specific you would like to discuss about your visit, please feel free to reach out to us directly so that we may address any concerns you may have had. We look forward to welcoming you back in the future.

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No limpio no desayuno huelia mucho a cigarro el teléfono no funciona no canales en español
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Monica,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have encountered during your visit. We appreciate your input and will address the cleanliness and breakfast concerns with our team to ensure a better experience for future guests. Regarding the smoking odor, we have strict non-smoking policies in place and will investigate this matter further. As for the phone issue and lack of Spanish channels, we will assess and make the necessary improvements. We appreciate your patience and hope to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
(7 day stay) The first room was dirty. The view was facing apart of the roof. Upon further examination, there were foot prints from the roof to the window. The window also did not lock. Asked for another room. The next room was just as dirty. It was fine once I did a deep clean to it. The pool had a pad lock on the door and a sign stating it will be closed til further notice. I did not ask for my money back because I overheard the front desk employee say that he isn’t giving a refund to another customer. Save your money.
Stayed 6 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Leticia, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you encountered with the cleanliness of your room and the limited view. We strive to maintain a high standard of cleanliness and will address this issue with our housekeeping team. Regarding the pool closure, we apologize for any confusion or disappointment caused. We hope to have another opportunity to provide you with a more satisfactory experience in the future.

2/10 Terrible

George

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a dump... There was old trash on the ground in the hallway. The pillow cases were dirty, the sink was clogged, and there are people that live there who don't care about the privacy of the people that don't live there. There was Loud arguing in the hallways, I called the front desk they didn't answer. Do NOT stay here.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello George, We apologize for the inconveniences you encountered during your stay. Our housekeeping team works diligently to maintain cleanliness in all areas of the hotel, but we regret if any oversight occurred. For immediate assistance with noise disturbances or any other concerns, we encourage guests to contact our front desk staff who are available 24/7. We appreciate your feedback and will address these issues internally to ensure a better experience for future guests.

2/10 Terrible

kike

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Left After Hour Of Checking In
Cons -Pool was out of service -Room was not cleaned/ had stains on floor -Bed sheets had red stain on them -couch bed was pretty hard/cushions for pillows - water stains on walls -jets in bathtub did not work -Hallways were pretty messy Pros -staff was friendly
Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello kike, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We apologize for any inconvenience you may have experienced during your stay. We have noted your concerns and will address them with our team to ensure a better experience for our future guests. We appreciate your understanding and hope to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Jeffrey

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Jeffrey, We're sorry to hear that your experience at our hotel was not up to your expectations. We would greatly appreciate it if you could kindly reach out to us directly with any feedback you may have so that we can make improvements for future guests.

2/10 Terrible

Amaris

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello Amaris, We're sorry to hear that you didn't have a satisfactory experience during your stay. We encourage you to reach out to our hotel directly so we can address any concerns you may have had. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrival took over 45 mins , then upon arriving in our room it was lived in and dirty ,them next room was not clean tv didmt work or the heat ...they tried to fix the problem the language barrier was tough , but in the end we were set
Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your recent stay. We appreciate your patience as we worked to address the issues you encountered with your room and amenities. Our team is committed to continuously improving our services and communication. We hope you had an otherwise pleasant stay, and we look forward to welcoming you back in the future.

2/10 Terrible

Jeffrey

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Loud and fighting in hall
Stayed 4 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Jeffrey, Thank you for sharing your feedback regarding the noise disturbance you experienced during your stay. We apologize for any inconvenience this may have caused. Please note that we prioritize creating a comfortable and peaceful environment for all our guests. We appreciate your understanding and encourage you to reach out to our management team directly to address any concerns you might have.

10/10 Excellent

Robert

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The people who own the it and run it are amazing BUT.. it is a shame that the outside of the building doesn't match the customer service. We spent the mojority of the time inside so the outside was no bother,we would definitely stay again it was perfect for our little family.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Robert,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our owners and staff. While we understand your concern about the exterior of the building, we are glad to hear that it did not affect your overall experience. We hope to have the opportunity to welcome you and your family back again in the future.

2/10 Terrible

Lourdes

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 25, 2023
Hello Lourdes, We are sorry to hear that your stay did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback so that we can address any issues you experienced.

4/10 Poor

Sandra

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Sandra, We regret to hear that your recent stay did not meet your expectations. We encourage you to share any specific feedback with us directly, so that we can address your concerns and improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Jane,We are sorry to hear that your experience at our hotel was not satisfactory. We value your feedback and encourage you to reach out to us directly so that we can address any issues you encountered during your stay. We strive to provide excellent service and would appreciate the opportunity to make it right.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Es muy buen hotel para descansar
Stayed 7 nights in Nov 2023
Response from Manager on Nov 22, 2023
Hello Rene,¡Nos complace saber que disfrutaste de tu estancia en nuestro hotel! Nuestro objetivo principal es brindar a nuestros huéspedes un ambiente relajante y cómodo. Esperamos darle la bienvenida de nuevo en el futuro.

2/10 Terrible

Nikki

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service
Disgusting! Literally the windows had no screens or locks so could just open anytime The bathroom door looking like someone was trying to claw their way out Pool had blood in it Ants everywhere!!!
Stayed 1 night in Nov 2023
Response from Manager on Nov 20, 2023
Hello Nikki,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our team is currently addressing the issues you mentioned to ensure a more comfortable experience for our future guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
It was a great stay!
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello George,Thank you for your positive feedback! We're glad to hear that you had a great stay with us. We hope to welcome you back again in the future for another wonderful experience.

6/10 Okay

John

Traveled with partner
Disliked: Property conditions & facilities
This is definitely a family owned place, lots of just patching up. I kid you not, the people that were there were either on drugs or looking for drugs. We heard three gun shots about 11pm on that saturday night. Overall, the room was pretty clean, like the bed made and sheets were clean. The sinks were clogged with hair and the sink AND the tub were backing up. a hair tie left so we know sweeping wasn't really done. This was a last minute stay, but I definitely wouldn't have my wife and kids solo there. The parking is in the back and its hidden. Outside was really unsafe and a LOT of activity going on.
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello John, We apologize for any inconvenience you experienced during your stay. Guest safety is our top priority and we take your concerns seriously. We strive to provide a clean and comfortable environment for all our guests. We appreciate your feedback and will address the issues mentioned to ensure better service in the future.

6/10 Okay

Patricia

Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Patricia, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Please let us know how we can assist in resolving any issues.

4/10 Poor

Armina

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Armina,Thank you for your review! We appreciate your positive feedback and are glad to hear that you enjoyed your stay. If there is anything else we can assist you with, please let us know.

2/10 Terrible

Julian

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Room smelled breakfast was the worst
Stayed 2 nights in Oct 2023
Response from Manager on Oct 16, 2023
Hello Julian ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Room comfort
Place was very average, nothing great for the $$.
Rooms were very average. Furniture was dated and the TV was smaller than the usual 40-50inch TV found in most decent hotels. Breakfast was not great, stale bagels, coffee was very average.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Dear Guest,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness
I like how it was seclude in the back. Our stay was pleasant the 5 days we stayed. Breakfast was very limited but it was nice to have restaurants and stores nearby. But we experienced noisy neighbors at 3am blasting music really loud and a couple who got into an argument outside our window. Other than that it was decent.
Stayed 4 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hi Linda,Thank you for being a guest with us and taking the time to share. We are sorry to hear you felt our breakfast offerings were small and that you experienced some neighbor noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

2/10 Terrible

Brandon

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, this hotel was poorly run. I’m grateful for being able to stay there since I was on a business trip, however this particular hotel could use a lot of improvement.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Brandon,Thank you for taking the time to share your comments regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.